47.0603 - Collision Repair Technician (2012 Implemented by Fall 2013) Consolidated

Plus Consolidated Standards

Plus I. ACADEMIC FOUNDATIONS
  Plus A. Demonstrate language arts knowledge and skills required to pursue the full range of post-secondary education and career opportunities.
    Plus 1. Select and employ appropriate reading and communication strategies to learn and use technical concepts and vocabulary in practice.
        a. Determine the most appropriate reading strategy for identifying the overarching purpose of a text (i.e. skimming, reading for detail, reading for meaning or critical analysis).
        b. Demonstrate use of content, technical concepts and vocabulary when analyzing information and following directions.
        c. Select the reading strategy or strategies needed to fully comprehend the content within a written document (i.e., skimming, reading for detail, reading for meaning or critical analysis).
        d. Interpret information, data, and observations to apply information learned from reading to actual practice.
        e. Transcribe information, data, and observations to apply information learned from reading to actual practice.
        f. Communicate information, data, and observations to apply information learned from reading to actual practice.
    Plus 2. Demonstrate use of the concepts, strategies, and systems for obtaining and conveying ideas and information to enhance communication in the workplace.
        a. Employ verbal skills when obtaining and conveying information.
        b. Record information needed to present a report on a given topic or problem.
        c. Write internal and external business correspondence that conveys and/or obtains information effectively.
        d. Communicate with other employees to clarify workplace objectives.
        e. Communicate effectively with customers and employees to foster positive relationships.
        f. Evaluate oral and written information for accuracy, adequacy/sufficiency, appropriateness, clarity, conclusions/solutions, fact/opinion, propaganda, relevancy, validity, and relationship of ideas.
        g. Comprehend key elements of oral and written information such as cause/effect, comparisons/contrasts, conclusions, context, purpose, charts/tables/graphs, evaluation/critiques, mood, persuasive text, sequence, summaries, and technical subject matter.
    Plus 3. Locate, organize and reference written information from various sources to communicate with co-workers and clients/participants.
        a. Locate written information used to communicate with co-workers and customers.
        b. Organize information to use in written and oral communications.
        c. Reference the sources of information.
    Plus 4. Evaluate and use information resources to accomplish specific occupational tasks.
        a. Use informational texts, Internet web sites, and/or technical materials to review and apply information sources for occupational tasks.
        b. Evaluate the reliability of information from informational texts, Internet Web sites, and/or technical materials and resources.
    Plus 5. Use correct grammar, punctuation and terminology to write and edit documents.
        a. Compose focused copy for a variety of written documents such as agendas, audio-visuals, bibliographies, drafts, forms/documents, notes, oral presentations, reports, and technical terminology.
        b. Edit copy to create focused written documents such as agendas, audio-visuals, bibliographies, drafts, forms/documents, notes, oral presentations, reports, and technical terminology.
        c. Compose multi-paragraph documents clearly, succinctly, and accurately.
        d. Use descriptions of audience and purpose when preparing and editing written documents.
        e. Use correct grammar, spelling, punctuation, and capitalization when preparing written documents.
    Plus 6. Develop and deliver formal and informal presentations using appropriate media to engage and inform audiences.
        a. Prepare oral presentations to provide information for specific purposes and audiences.
        b. Adapt language for audience, purpose, situation. (i.e. diction/structure, style).
        c. Identify support materials that will enhance an oral presentation.
        d. Prepare support materials that will enhance an oral presentation.
        e. Deliver an oral presentation that sustains listeners' attention and interest.
        f. Align presentation strategies to the intended audience.
        g. Implement multi-media strategies for presentations.
        h. Identify assumptions, purpose, outcomes/solutions, and propaganda techniques.
        i. Predict potential outcomes and/or solutions based on oral and written information regarding trends.
        j. Present formal and informal speeches including discussion, information requests, interpretation, and persuasive arguments.
    Plus 7. Interpret verbal and nonverbal cues/behaviors to enhance communication with co-workers and clients/participants.
        a. Interpret verbal behaviors when communicating with clients and co-workers.
        b. Interpret nonverbal behaviors when communicating with clients and co-workers.
  Plus B. Demonstrate mathematics knowledge and skills required to pursue the full range of post-secondary education and career opportunities.
    1. Identify whole numbers, decimals, and fractions.
    2. Demonstrate knowledge of basic arithmetic operations such as addition, subtraction, multiplication, and division.
    3. Demonstrate use of relational expressions such as equal to, not equal, greater than, less than, etc.
    4. Apply data and measurements to solve a problem.
    5. Analyze Mathematical problem statements for missing and/or irrelevant data.
    6. Construct charts/tables/graphs from functions and data.
    7. Analyze data when interpreting operational documents.
  Plus C. Demonstrate science knowledge and skills required to pursue the full range of post-secondary and career education opportunities.
    1. Evaluate scientific constructs including conclusions, conflicting data, controls, data, inferences, limitations, questions, sources of errors, and variables.
    2. Apply scientific methods in qualitative and quantitative analysis, data gathering, direct and indirect observation, predictions, and problem identification.
Plus II. COMMUNICATIONS
  Plus A. Develop and interpret tables, charts, and figures to support written and oral communications.
    1. Create tables, charts, and figures to support written and oral communications.
    2. Interpret tables, charts, and figures used to support written and oral communication.
  Plus B. Apply active listening skills to obtain and clarify information.
    1. Interpret a given verbal message/information.
    2. Respond with restatement and clarification techniques to clarify information.
    3. Model behaviors that demonstrate active listening.
  Plus C. Listen to and speak with diverse individuals to enhance communication skills.
    1. Apply factors and strategies for communicating with a diverse workforce.
    2. Demonstrate ability to communicate and resolve conflicts within a diverse workforce.
  Plus D. Exhibit public relations skills to increase internal and external customer/client satisfaction.
    1. Communicate effectively when developing positive customer/client relationships.
    2. Use correct grammar to communicate verbally.
    3. Listen to a presentation and record important information. Report back identifying central themes and use key points to explain how the message applies to a similar situation.
Plus III. PROBLEM-SOLVING AND CRITICAL THINKING
  Plus A. Solve problems using critical thinking skills (analyze, synthesize, and evaluate) independently and in teams. Solve problems using creativity and innovation.
    Plus 1. Employ critical thinking skills independently and in teams to solve problems and make decisions (e.g., analyze, synthesize and evaluate).
        a. Identify common tasks that require employees to use problem-solving skills.
        b. Analyze elements of a problem to develop creative solutions.
        c. Describe the value of using problem-solving and critical thinking skills to improve a situation or process.
        d. Create ideas, proposals, and solutions to problems.
        e. Evaluate ideas, proposals, and solutions to problems.
        f. Use structured problem-solving methods when developing proposals and solutions.
        g. Generate new and creative ideas to solve problems by brainstorming possible solutions.
        h. Critically analyze information to determine value to the problem-solving task.
        i. Guide individuals through the process of recognizing concerns and making informed decisions.
        j. Identify alternatives using a variety of problem-solving and critical thinking skills.
        k. Evaluate alternatives using a variety of problem-solving and critical thinking skills.
    Plus 2. Employ critical thinking and interpersonal skills to resolve conflicts with staff and/or customers.
        a. Analyze situations and behaviors that affect conflict management.
        b. Determine best options/outcomes for conflict resolution using critical thinking skills.
        c. Identify with others’ feelings, needs, and concerns.
        d. Implement stress management techniques.
        e. Resolve conflicts with/for customers using conflict resolution skills.
        f. Implement conflict resolution skills to address staff issues/problems.
    Plus 3. Identify, write and monitor workplace performance goals to guide progress in assigned areas of responsibility and accountability.
        a. Write realistic performance goals, objectives and action plans.
        b. Monitor performance goals and adjust as necessary.
        c. Recognize goal achievement using appropriate rewards in the workplace.
        d. Communicate goal achievement with managers and co-workers.
    Plus 4. Conduct technical research to gather information necessary for decision-making.
        a. Align the information gathered to the needs of the audience.
        b. Gather technical information and data using a variety of resources.
        c. Analyze information and data for value to the research objectives.
        d. Evaluate information and data to determine value to research objectives.
  Plus B. Formulate ideas, proposals and solutions to transportation, distribution and/or logistics related problems in order to ensure effective and efficient delivery of products or services to targeted consumers.
    1. Clarify the problems or issues to be addressed.
    2. Identify constraints and parameters related to the problem presented.
    3. Formulate a set of objectives for the solution that address the key issues presented.
    4. Analyze available information and statistical data related to the problem or issue.
    5. Synthesize alternative ideas, proposals, and solutions that would solve the problem.
    6. Evaluate possible outcomes from implementation of alternative solutions.
    7. Appraise the best solution based on factors such as risk involved, cost incurred, and benefits gained.
    8. Present a proposed solution to a client along with the logic and rationale for selecting the solution.
  Plus C. Analyze and evaluate ideas, proposals, and solutions to transportation, distribution and logistics related problems in order to select the best deliverable to meet business objectives.
    1. Confirm definition of problem and objectives for the proposed solution.
    2. Appraise the validity of the constraints and parameters presented in the proposal.
    3. Evaluate the accuracy of the basic assumptions outlined in the proposal.
    4. Appraise the quality of information used to support solution.
    5. Evaluate the data analysis techniques and data presented in support of the proposed solution.
    6. Evaluate the logic and reasoning used to develop the proposed solution.
    7. Assess the potential impact of the risks, costs, and benefits of testing and implementing the proposed solution.
    8. Make recommendations on supporting, changing, or not supporting the proposed solution based upon sound reasoning and data.
  Plus D. Develop, implement and evaluate solutions to transportation, distribution or logistics related performance problems using a structured problem-solving process in order to improve business functioning.
    1. Describe the performance problem completely and accurately using data, graphs and charts.
    2. Develop and represent a comprehensive mapping of potential root and indirect causes using commonly accepted mapping methods such as the a fishbone diagram and/or flowchart.
    3. Analyze the features, benefits and constraints associated with alternative solutions to the performance issue.
    4. Select best solutions for further testing based upon available data and historical information.
    5. Formulate an implementation strategy for one of the solutions that considers multiple variables such as time, costs, scope, and quality.
    6. Monitor selected solution performance through data collection and analysis.
    7. Manage implementation of the selected solution using the prescribed strategic plan.
    8. Evaluate performance of solution implemented over time based upon data collected and analyzed throughout implementation.
Plus IV. INFORMATION TECHNOLOGY APPLICATIONS
  Plus A. Use Personal Information Management (PIM) applications to increase workplace efficiency.
    1. Manage personal schedules and contact information.
    2. Create memos and notes.
  Plus B. Employ technological tools to expedite workflow.
    1. Use information technology tools to manage and perform work responsibilities.
    2. Use email to share files and documents.
    3. Identify the functions and purpose of email systems.
    4. Use email to communicate within and across organizations.
    5. Access and navigate Internet (e.g., use a web browser).
    6. Search for information and resources.
    7. Evaluate Internet resources for reliability and validity.
    8. Prepare simple documents and other business communications.
    9. Prepare reports and other business communications by integrating graphics and other non-text elements.
    10. Prepare complex multi-media publications.
    11. Prepare presentations for training, sales and information sharing.
    12. Deliver presentations with supporting materials.
    13. Create a spreadsheet.
    14. Perform calculations and analyses on data using a spreadsheet.
    15. Manipulate data elements.
    16. Manage interrelated data elements.
    17. Analyze interrelated data elements.
    18. Generate reports showing interrelated data elements.
    19. Facilitate group work through management of shared schedule and contact information.
    20. Facilitate group work through management of shared files and online information.
    21. Facilitate group work through instant messaging or virtual meetings.
    22. Manage computer operations.
    23. Manage file storage.
    24. Compress or alter files.
    25. Operate computer driven equipment and machines.
    26. Use installation and operation manuals.
    27. Troubleshoot computer driven equipment and machines.
    28. Access support as needed to maintain operation of computer driven equipment and machines.
  Plus C. Demonstrate Digital Citizenship
    1. Identify legal and ethical issues related to the use of information and communication technologies (e.g., properly selecting and citing resources)
    2. Discuss possible long-range effects of unethical uses of technology (e.g., virus spreading, file pirating, hacking) on cultures and society
    3. Discuss and demonstrate proper netiquette in online communications
    4. Identify ways that individuals can protect their technology systems from unethical or unscrupulous users
    5. Create appropriate citations for resources when presenting research findings
    6. Discuss and adhere to fair use policies and copyright guidelines
  Plus D. Demonstrate the effective use of computer based equipment (containing embedded computers, or processors) to control electromechanical devices commonly used in conducting work within the TDL industry.
    Plus 1. Execute the steps involved in the operation of a computer driven machine to accomplish a common work tasks.
        a. Operate equipment and machine with assistance.
        b. Secure needed supplies and resources.
        c. Follow power-up and log-on procedures.
        d. Interact with/respond to system messages using console device.
        e. Run applications/jobs in accordance with processing procedures.
        f. Follow log-off and power-down procedure(s).
    Plus 2. Interpret installation and operation manuals in order to install and operate a computer driven machine/equipment.
        a. Access needed information using appropriate reference materials.
    Plus 3. Troubleshoot computer driven equipment and machines and access relevant support sources as-needed.
        a. Test system using diagnostic tools/software.
        b. Repair/replace malfunctioning hardware.
        c. Reinstall software as needed.
        d. Recover data and/or files.
        e. Restore system to normal operating standards.
        f. Complete failure/trouble reports correctly.
        g. Access in-house or external support as needed.
  Plus E. Utilize geographic information systems software common to the transportation, distribution and logistics industry to coordinate and facilitate business related tasks.
    Plus 1. Execute procedures involved in using Geographic Information System/ Global Positions System (GIS/GPS) applications to perform various work functions.
        a. Create maps.
        b. Locate people or things.
        c. Identify best route for travel.
Plus V. SYSTEMS
  Plus A. Describe the nature and types of business organizations to build an understanding of the scope of organizations.
    1. Describe the types and functions of businesses.
    2. Explain the functions and interactions of common departments within a business.
  Plus B. Implement quality control systems and practices to ensure quality products and services.
    1. Describe quality control standards and practices common to the workplace.
    2. Diagnose and make necessary corrections or improvements to a technical system in a business, industry, or simulated work place setting.
  Plus C. Analyze and summarize the various roles and major business functions involved in a TDL organization as a way to demonstrate understanding of the industry as a system.
    1. Summarize past and present trends related to the mission of TDL organizations.
    2. Compare and contrast the various roles TDL organizations take on within the overarching industry.
    3. Compare and contrast the various roles played by critical customers, suppliers, and stakeholders within a TDL organization.
    4. Summarize the major competitive challenges faced by TDL organizations in the industry today and in the future.
    5. Summarize the various major internal job functions and organizational structures found among TDL organizations.
  Plus D. Monitor, analyze and improve performance within a TDL organization using metrics common to the TDL community as a way to demonstrate understanding of how organizations manage and improve business functioning.
    1. State how metrics for financial performance such as profitability, cost reduction and asset utilization may be utilized to identify areas for improvement in improve business functioning.
    2. State how metrics for market performance such as customer and sales/service growth may be used to identify areas for improvement in business functioning.
    3. State how metrics for service and internal operations performance may be used to identify areas for improvement in business functioning (e.g., customer satisfaction, service quality, cycle time).
    4. State how metrics for organizational health, safety and environmental compliance may be used to identify areas for improvement in business functioning.
  Plus E. Demonstrate understanding of important trends influencing the TDL system by assessing and summarizing the impact of various economic, social and technological changes on a TDL organization and its role in the TDL industry.
    1. State how an economic change such as economic growth/decline, income growth, consumer confidence, interest rates, and fuel and material costs may impact a hypothetical business decision.
    2. State how a social change as indicated by a measure of consumer attitudes, consumer preferences, demographics and/or population shifts may impact a hypothetical business decision.
    3. Summarize how various technological changes, including changes in transportation and information technology, may impact business functioning today and in the future.
  Plus F. Implement and evaluate risk management strategies to prevent and reduce various risks and exposures within a TDL organization as a way to demonstrate understanding of risk management as a tool for improving performance.
    1. Summarize a rationale for implementing a risk management program within an organization.
    2. State the potential impact various loss exposures such as property, liability, personnel and net income may have on business functioning should there be a loss.
    3. Summarize various approaches for managing organizational risks.
  Plus G. Demonstrate an understanding of the impact regulations have on business functioning by analyzing and summarizing the roles and functions of government in regulating and supporting TDL organizations within the industry.
    1. Summarize the role government plays in regulating domestic transportation operations.
    2. Summarize various government policies created to regulate international transportation operations.
    3. Summarize the impact of government policy on public transportation infrastructure management.
    4. Summarize the impact of government policy on health, safety and environmental management in an organization.
  Plus H. Manage ongoing customer relationships with both internal and external TDL customer groups in order to maintain ongoing business.
    1. Generate a list of potential customer needs and requirements based upon information gathered through client interactions.
    2. Generate a list of next steps that will fulfill customer requirements and produce customer satisfaction.
    3. State how to appropriately respond to customer problems and complains in an effective and efficient manner.
  Plus I. Develop and manage plans and budgets to accomplish TDL organizational goals and objectives.
    1. Develop a work plan and budget that effectively and efficiently allocates people and resources using relevant data about the organization and/or workgroup.
    2. Develop a report that summarizes the key information about the performance and utilization of resources within an organization and/or workgroup.
    3. Based upon organization and/or workgroup data, modify a program of work and related budgets to improve alignment with a TDL organization's goals and objectives.
  Plus J. Develop plans for improving a TDL organization's performance in the areas of customer service and operations in order to achieve acceptable levels of customer satisfaction.
    1. Compare and contrast critical performance issues associated with customer service and operations.
    2. Summarize opportunities for improvement in the areas of customer service and operations.
    3. Execute the steps involved in a structured problem-solving process while developing a plan for improving customer service and operations performance.
  Plus K. Assess and implement measures to demonstrate compliance with organizational policies and government laws and regulations common to organizations in the TDL community.
    1. Interpret relevant organizational policies and government laws and regulations for specific functions within a TDL organization.
    2. Assess compliance with policies and regulations using data and information from relevant reports and sources within the organization.
    3. Recommend improvements for compliance in an area found to be deficient based upon information produced during an assessment of compliance.
Plus VI. SAFETY, HEALTH AND ENVIRONMENTAL
  Plus A. Implement personal and jobsite safety rules and regulations to maintain safe and healthful working conditions and environments.
    Plus 1. Assess workplace conditions with regard to safety and health of employees using data collected through observations and experience.
        a. Identify the types of risk of injury/illness at work.
        b. Identify those who are susceptible to risk of injury/illness at work.
        c. Describe ways to positively impact occupational safety and health.
        d. Align safety issues with appropriate safety standards to ensure a safe workplace/jobsite.
        e. Identify safety hazards common to workplaces.
    Plus 2. Select appropriate personal protective equipment as needed for a safe workplace/jobsite.
        a. Inspect personal protective equipment commonly used for selected career pathway.
        b. Use personal protective equipment according to manufacturer rules and regulations.
    3. Employ a safety hierarchy and communication system within the workplace/jobsite.
    4. Identify and take necessary precautions with hazardous operations and materials according to federal, state, and local regulations.
    5. Identify safety and personal health hazards according to OSHA guidelines and the “Right to Know Law”.
    6. Inspect spray environment and equipment to ensure compliance with federal, state and local regulations, and for safety and cleanliness hazards.
    7. Select and use a NIOSH approved air purifying respirator. Inspect condition and ensure fit and operation. Perform proper maintenance in accordance with OSHA Regulation 1910.134 and applicable state and local regulation.
    8. Select and use a NIOSH approved supplied air (Fresh Air Make-up) respirator system. Perform proper maintenance in accordance with OSHA Regulation 1910.134 and applicable state and local regulation
    9.  Select and use the proper personal safety equipment for surface preparation,spray gun and related equipment operation, paint mixing, matching and application, paint defects, and detailing (gloves, suits, hoods, eye and ear protection, etc.).
  Plus B. Assess and implement methods to reduce sources of workplace hazards common in the TDL industry in order to promote a safe and accident free working environment.
    Plus 1. Demonstrate the steps involved in preventing workplace hazards.
        a. Identify and describe common hazards in the workplace.
        b. Identify and describe major sources of information about hazards in the workplace (e.g., MSDS, work procedures, exposure control plans, training materials, labels, and signage).
        c. Identify sources of combustible/flammable materials, fire and emergencies to establish a fire safe environment.
        d. Interpret safety signs and symbols.
    2. List and describe common sources of office, warehouse and worksite accidents
    Plus 3. Demonstrate compliance with protocols established for maintaining a healthy workplace based on an assessment of hazards.
        a. Identify procedures necessary for maintaining a safe work area.
        b. Identify methods to correct common hazards.
        c. Identify methods for disposing of hazardous materials.
        d. Demonstrate principals of safe physical movement to avoid slips, trips, and spills.
        e. Inspect and use protective equipment (PPE).
    4. List and describe common sources of group health issues in the workplace.
  Plus C. Complete work tasks in accordance with employee rights and responsibilities and employers obligations to maintain workplace safety and health.
    1. Identify rules and laws designed to promote safety and health in the workplace.
    2. State the rationale of rules and laws designed to promote safety and health.
  Plus D. Employ emergency procedures as necessary to provide aid in workplace accidents.
    1. Use knowledge of First Aid procedures as necessary.
    2. Use knowledge of CPR procedures as necessary.
    3. Use safety equipment as necessary.
  Plus E. Employ knowledge of response techniques to create a disaster and/or emergency response plan.
    1. Complete an assessment of an emergency and/or disaster situation.
    2. Create an emergency and/or disaster plan.
  Plus F. Describe the regulatory areas common to the TDL industry in order to demonstrate an understanding of key protocols for protecting health, safety and the environment.
    1. Summarize the major areas addressed in health and safety laws and regulations.
    2. Summarize the major areas addressed in environmental management laws and regulations.
  Plus G. Analyze and explain major aspects and benefits promoted by implementing health, safety and environmental management systems in a TDL organization.
    1. Describe the major components of a health, safety and environmental management system.
    2. State the role and summarize the benefits of each component in a health, safety and environmental management system.
  Plus H. Analyze and explain how government agencies promote compliance and improved health, safety and environmental performance in TDL organizations.
    1. State the major measures and types of data utilized by government agencies to measure and monitor health, safety and environmental risks and performance.
    2. Compare and contrast the various services through which government agencies provide assistance in ensuring compliance and improved performance in an organization.
  Plus I. Evaluate current practices and develop a comprehensive plan to improve health, safety, and environmental performance.
    1. Identify and describe the most critical performance problems related to health, safety and the environment.
    2. Identify opportunities for improvement of performance related to the problems found in an assessment of health, safety and environmental issues.
Plus VII. LEADERSHIP AND TEAMWORK
  Plus A. Use leadership and teamwork skills in collaborating with others to accomplish organizational goals and objectives.
    Plus 1. Employ leadership skills to accomplish organizational goals and objectives.
        a. Analyze the various roles of leaders within organizations (e.g. contribute ideas; share in building an organization; act as role models to employees by adhering to company policies, procedures, and standards; promote the organization’s vision; and mentor others).
        b. Exhibit traits such as empowerment, risk, communication, focusing on results, decision-making, problem solution, and investment in individuals when leading a group in solving a problem.
        c. Exhibit traits such as compassion, service, listening, coaching, developing others, team development, and understanding and appreciating others when acting as a manager of others in the workplace.
        d. Exhibit traits such as enthusiasm, creativity, conviction, mission, courage, concept, focus, principle-centered living, and change when interacting with others in general.
        e. Consider issues related to self, team, community, diversity, environment, and global awareness when leading others.
        f. Exhibit traits such as innovation, intuition, adaptation, life-long learning and coachability to develop leadership potential over time.
        g. Analyze leadership in relation to trust, positive attitude, integrity, and willingness to accept key responsibilities in a work situation.
        h. Describe observations of outstanding leaders using effective management styles.
        i. Participate in civic and community leadership and teamwork opportunities to enhance skills.
    Plus 2. Employ organizational and staff development skills to foster positive working relationships and accomplish organizational goals.
        a. Implement organizational skills when facilitating others’ work efforts.
        b. Explain how to manage a staff that satisfies work demands while adhering to budget constraints.
        c. Describe how staff growth and development to increase productivity and employee satisfaction.
        d. Organize team involvement within a group environment.
        e. Work with others to develop and gain commitment to team goals.
        f. Distribute responsibility and work load fairly.
        g. Model leadership and teamwork qualities to aid in employee morale.
        h. Identify best practices for successful team functioning.
        i. Explain best practices for successful team functioning.
    Plus 3. Employ teamwork skills to achieve collective goals and use team members' talents effectively.
        a. Work with others to achieve objectives in a timely manner.
        b. Promote the full involvement and use of team member's individual talents and skills.
        c. Employ conflict-management skills to facilitate solutions.
        d. Demonstrate teamwork skills through working cooperatively with co-workers, supervisory staff, and others, both in and out of the organization, to achieve particular tasks.
        e. Demonstrate teamwork processes that provide team building, consensus, continuous improvement, respect for the opinions of others, cooperation, adaptability, and conflict resolution.
        f. Develop plans to improve team performance.
        g. Demonstrate commitment to and a positive attitude toward team goals.
        h. Take responsibility for shared group and individual work tasks.
        i. Assist team members in completing their work.
        j. Adapt effectively to changes in projects and work activities.
        k. Negotiate effectively to arrive at decisions.
    Plus 4. Establish and maintain effective working relationships with all levels of personnel and other departments in order to accomplish objectives and tasks.
        a. Build effective working relationships using interpersonal skills.
        b. Use positive interpersonal skills to work cooperatively with co-workers representing different cultures, genders and backgrounds.
        c. Manage personal skills to accomplish assignments.
        d. Treat people with respect.
        e. Provide constructive praise and criticism.
        f. Demonstrate sensitivity to and value for diversity.
        g. Manage stress and control emotions.
    Plus 5. Conduct and participate in meetings to accomplish work tasks.
        a. Develop meeting goals, objectives and agenda.
        b. Assign responsibilities for preparing materials and leading discussions.
        c. Prepare materials for leading discussion.
        d. Assemble and distribute meeting materials.
        e. Conduct meeting to achieve objectives within scheduled time.
        f. Demonstrate effective communication skills in meetings.
        g. Produce meeting minutes including decisions and next steps.
        h. Use parliamentary procedure, as needed, to conduct meetings.
    Plus 6. Employ mentoring skills to inspire and teach others.
        a. Use motivational techniques to enhance performance in others.
        b. Provide guidance to enhance performance in others.
Plus VIII. ETHICS AND LEGAL RESPONSIBILITIES
  Plus A. Know and understand the importance of professional ethics and legal responsibilities.
    Plus 1. Apply ethical reasoning to a variety of workplace situations in order to make ethical decisions.
        a. Evaluate alternative responses to workplace situations based on legal responsibilities and employer policies.
        b. Evaluate alternative responses to workplace situations based on personal or professional ethical responsibilities.
        c. Identify personal and long-term workplace consequences of unethical or illegal behaviors.
        d. Explain personal and long-term workplace consequences of unethical or illegal behaviors.
        e. Determine the most appropriate response to workplace situations based on legal and ethical considerations.
        f. Explain the most appropriate response to workplace situations based on legal and ethical considerations.
    Plus 2. Interpret and explain written organizational policies and procedures to help employees perform their jobs according to employer rules and expectations.
        a. Locate information on organizational policies in handbooks and manuals.
        b. Discuss how specific organizational policies and procedures influence a specific work situation.
    3. Compare and contrast the differences between ethical and legal responsibilities for different roles and functions within an organization.
    4. State the relationship between the employers expectations for demonstrating ethics and personal responsibility in the workplace and the various behaviors that express compliance with expectations.
    5. Compare and contrast differences in how various workplaces apply personal or professional ethics.
  Plus B. Evaluate and apply strategies for responding to unethical or illegal actions of individuals and organizations in the TDL industry in order to demonstrate how to respond to unethical situations.
    1. Compare and contrast the results achieved from implementing alternative strategies for responding to unethical or illegal actions.
    2. Recommend procedures and rationale for applying the best strategy after thorough consideration of alternatives.
Plus IX. EMPLOYABILITY AND CAREER DEVELOPMENT
  Plus A. Know and understand the importance of employability skills.
    Plus 1. Identify and demonstrate positive work behaviors and personal qualities needed to be employable.
        a. Demonstrate self-discipline, self-worth, positive attitude, and integrity in a work situation.
        b. Demonstrate flexibility and willingness to learn new knowledge and skills.
        c. Exhibit commitment to the organization.
        d. Identify how work varies with regard to site, from indoor confined spaces to outdoor areas, including aerial space and a variety of climatic and physical conditions.
        e. Identify positive work-qualities typically desired in each of the career cluster's pathways.
    2. Manage resources in relation to the position (i.e. budget, supplies, computer, etc).
  Plus B. Explore, plan, and effectively manage careers.
    Plus 1. Develop a personal career plan to meet career goals and objectives.
        a. Develop career goals and objectives as part of a plan for future career direction.
        b. Develop strategies to reach career objectives.
    Plus 2. Identify and explore career opportunities in one or more career pathways to build an understanding of the opportunities available in the cluster.
        a. Locate and identify career opportunities that appeal to personal career goals.
        b. Match personal interest and aptitudes to selected careers.
    Plus 3. Recognize and act upon requirements for career advancement to plan for continuing education and training.
        a. Identify opportunities for career advancement.
        b. Pursue education and training opportunities to acquire skills necessary for career advancement.
        c. Examine the organization and structure of various segments of the industry to prepare for career advancement.
        d. Research local and regional labor (workforce) market and job growth information to project potential for advancement.
        e. Manage employment relations to make career advancements.
    Plus 4. Continue professional development to keep current on relevant trends and information within the industry.
        a. Use self assessment, organizational priorities, journals, Internet sites, professional associations, peers and other resources to develop goals that address training, education and self-improvement issues.
        b. Read trade magazines and journals, manufacturers’ catalogues, industry publications and Internet sites to keep current on industry trends.
        c. Participate in relevant conferences, workshops, mentoring activities and in-service training to stay current with recent changes in the field.
    Plus 5. Examine licensing, certification and credentialing requirements at the national, state and local levels to maintain compliance with industry requirements.
        a. Examine continuing education requirements related to licensing, certification, and credentialing requirements at the local, state and national levels for chosen occupation.
        b. Identify training, education and certification requirements for occupational choice.
        c. Participate in career-related training and/or degree programs.
        d. Pass certification tests to qualify for licensure and/or certification in chosen occupational area.
        e. Examine the procedures and paperwork involved in maintaining and updating licensure, certification and credentials for chosen occupation.
        f. Align ongoing licensing, certification and credentialing requirements to career plans and goals.
    Plus 6. Examine employment opportunities in entrepreneurship to consider entrepreneurship as an option for career planning.
        a. Describe the opportunities for entrepreneurship in a given industry.
  Plus C. Demonstrate skills related to seeking and applying for employment to find and obtain a desired job.
    1. Use multiple resources to locate job opportunities.
    2. Prepare a résumé.
    3. Prepare a letter of application.
    4. Complete an employment application.
    5. Interview for employment.
    6. List the standards and qualifications that must be met in order to enter a given industry.
    7. Employ critical thinking and decision-making skills to exhibit qualifications to a potential employer.
    Plus 8. Maintain a career portfolio to document knowledge, skills and experience in a career field.
        a. Select educational and work history highlights to include in a career portfolio.
        b. Produce a record of work experiences, licenses, certifications and products.
        c. Organize electronic or physical portfolio for use in demonstrating knowledge, skills and experiences.
    Plus 9. Demonstrate skills in evaluating and comparing employment opportunities in order to accept employment positions that match career goals.
        a. Compare employment opportunities to individual needs and career plan objectives.
        b. Evaluate employment opportunities based upon individual needs and career plan objectives.
        c. Demonstrate appropriate methods for accepting or rejecting employment offers.
    Plus 10. Identify and exhibit traits for retaining employment to maintain employment once secured.
        a. Model behaviors that demonstrate reliability and dependability.
        b. Maintain appropriate dress and behavior for the job to contribute to a safe and effective workplace/jobsite.
        c. Complete required employment forms and documentation such as I-9 form, work visa, W-4 and licensures to meet employment requirements.
        d. Summarize key activities necessary to retain a job in the industry.
        e. Identify positive work behaviors and personal qualities necessary to retain employment.
  Plus D. Evaluate and apply written organizational policies, rules and procedures in order to function ethically and effectively within the workplace.
    Plus 1. Locate appropriate information on organizational policies in handbooks and manuals.
        a. Identify the contents of various organizational publications.
        b. Select the appropriate document (s) as reference for the situation.
    Plus 2. Analyze how specific organizational policies and rules, if applied, may influence specific situations in the workplace.
        a. Locate and identify specific organizational policy, rule or procedure to assist with a given situation.
        b. Explain specific organizational policy, rule or procedure to improve a given situation.
Plus X. TECHNICAL SKILLS
  Plus A. Employ information management techniques and strategies in the workplace to assist in decision-making.
    1. Use information literacy skills when accessing, evaluating and disseminating information.
    2. Describe the nature and scope of information management.
    3. Maintain records to facilitate ongoing business operations.
  Plus B. Employ planning and time management skills and tools to enhance results and complete work tasks.
    1. Develop goals and objectives.
    2. Prioritize tasks to be completed.
    3. Develop timelines using time management knowledge and skills.
    4. Use project-management skills to improve workflow and minimize costs.
  Plus C. Analyze and assess the various roles and functions of necessary transportation-related technological systems used in the TDL community in order to demonstrate awareness of technical skills associated with the TDL industry.
    1. Compare and contrast key features of various supply chain or transit systems that transport people and freight.
    2. Compare and contrast key features of various systems for transportation information support systems.
    3. Evaluate the effectiveness of different features provided by various TDL information technology applications.
  Plus D. Measure, analyze and manage the output of technological systems in order to enhance performance and reliability of timing, cost projecting, and forecasting within transportation operations.
    1. Summarize the concept of reliability and its usefulness in evaluating technical system performance.
    2. Summarize how reliability and overall system performance is measured and monitored.
    3. Summarize the importance of extracting accurate data from technological systems to improve the performance and forecasting of TDL organizations.
    4. Summarize the impact a technological system with poor reliability may have on performance within a TDL organization.
    5. Summarize methods employees can use to contribute to improved reliability and performance such as, design, selection, maintenance and operation/utilization.
  Plus E. Summarize the potential impact technological systems may have on health, safety and environmental risks in order to demonstrate an understanding of the impact a technical system can have in managing compliance.
    1. Summarize the major heath, safety and environmental risks and potential impacts associated with various technological systems.
    2. Compare and contrast various processes for managing health, safety and environmental risks and impacts within an organization.
  Plus F. Evaluate and recommend a technological system for implementation in a TDL organization in order to demonstrate an understanding of the factors involved in selecting an appropriate system to manage risk and compliance.
    1. Summarize organizational requirements and selection criteria for technological systems.
    2. Assess alternative technological systems based upon a set of requirements and selection criteria.
    3. Recommend technological system that best fits the organization in light of the corporate and regulatory requirements identified.
  Plus G. Participate in efforts to improve the utilization and performance of technological systems to provide the correct data needed to make informed decisions dealing with managing risk and compliance.
    1. Summarize and prioritize reliability and performance problems based upon data collected during implementation of the technological system.
    2. Synthesize opportunities for improving performance based upon a prioritized list of reliability and performance problems associated with the technological system.
    3. Execute a structured problem-solving process to develop a plan for improving performance in prioritized areas.
  Plus H. Surface Preparation
    1. Inspect, remove, store, and replace exterior trim and components necessary for proper surface preparation.
    2. Soap and water wash entire vehicle; use appropriate cleaner to remove contaminants.
    3. Inspect and identify substrate, type of finish, surface condition, and film thickness; develop and document a plan for refinishing using a total product system.
    4. Strip paint to bare substrate (paint removal).
    5. Dry or wet sand areas to be refinished.
    6. Featheredge damaged areas to be refinished.
    7. Apply suitable metal treatment or primer in accordance with total product systems.
    8. Mask and protect other areas that will not be refinished.
    9. Mix primer, primer-surfacer or primer-sealer.
    10. Apply primer onto surface of repaired area.
    11. Apply two-component finishing filler to minor surface imperfections.
    12. Dry or wet sand area to which primer-surfacer has been applied.
    13. Dry sand area to which two-component finishing filler has been applied.
    14. Remove dust from area to be refinished, including cracks or moldings of adjacent areas.
    15. Clean area to be refinished using a final cleaning solution.
    16. Remove, with a tack rag, any dust or lint particles from the area to be refinished.
    17. Apply suitable sealer to the area being refinished.
    18. Scuff sand to remove nibs or imperfections from a sealer.
    19. Apply stone chip resistant coating.
    20. Restore corrosion-resistant coatings, caulking, and seam sealers to repaired areas.
    21. Prepare adjacent panels for blending.
    22. Identify the types of rigid, semi-rigid or flexible plastic parts to be refinished;
    23. Identify aluminum parts to be refinished; determine the materials, preparation,
  Plus I. Spray Gun and Related Equipment Operation
    1. Inspect, clean, and determine condition of spray guns and related equipment (air hoses, regulators, air lines, air source, and spray environment).
    2. Check and adjust spray gun operation for HVLP (high volume, low pressure) or compliant spray guns.
    3. Set-up (fluid needle, nozzle, and cap), test, and adjust spray gun using fluid, air, and pattern control valves.
    4. Demonstrate an understanding of the operation of pressure spray equipment.
  Plus J. Paint Mixing, Matching, and Applying
    1. Identify type and color code by manufacturer’s vehicle information label.
    2. Shake, stir, reduce, catalyze/activate, and strain refinish materials.
    3. Apply finish using appropriate spray techniques (gun arc, gun angle, gun distance, gun speed, and spray pattern overlap) for the finish being applied.
    4. Apply selected product on test and let-down panel; check for color match.
    5. Apply single stage topcoat.
    6. Apply basecoat/clearcoat for panel blending or panel refinishing.
    7. Apply basecoat/clearcoat for overall refinishing.
    8. Remove nibs or imperfections from basecoat.
    9. Refinish rigid or semi-rigid, and plastic parts.
    10. Refinish flexible plastic parts.
    11. Apply multi-stage coats for panel blending or overall refinishing.
    12. Identify and mix paint using a formula.
    13. Identify poor hiding colors; determine necessary action.
    14. Tint color using formula to achieve a blendable match.
    15. Identify alternative color formula to achieve a blendable match.
  Plus K. Paint Defects - Causes and Cures
    1. Identify blistering (raising of the paint surface, air entrapment); determine the cause(s) and correct the condition.
    2. Identify blushing (milky or hazy formation); determine the cause(s) and correct the condition.
    3. Identify a dry spray appearance in the paint surface; determine the cause(s) and correct the condition.
    4. Identify the presence of fish-eyes (crater-like openings) in the finish; determine the cause(s) and correct the condition.
    5. Identify lifting; determine the cause(s) and correct the condition.
    6. Identify clouding (mottling and streaking in metallic finishes); determine the cause(s) and correct the condition.
    7. Identify orange peel; determine the cause(s) and correct the condition.
    8. Identify overspray; determine the cause(s) and correct the condition.
    9. Identify solvent popping in freshly painted surface; determine the cause(s) and correct the condition.
    10. Identify sags and runs in paint surface; determine the cause(s) and correct the condition.
    11. Identify sanding marks or sandscratch swelling; determine the cause(s) and correct the condition.
    12. Identify contour mapping/edge mapping while finish is drying; determine the cause(s) and correct the condition.
    13. Identify color difference (off-shade); determine the cause(s) and correct the condition.
    14. Identify tape tracking; determine the cause(s) and correct the condition.
    15. Identify low gloss condition; determine the cause(s) and correct the condition.
    16. Identify poor adhesion; determine the cause(s) and correct the condition.
    17. Identify paint cracking (shrinking, splitting, crowsfeet or line-checking, micro-checking, etc.); determine the cause(s) and correct the condition.
    18. Identify corrosion; determine the cause(s) and correct the condition.
    19. Identify dirt or dust in the paint surface; determine the cause(s) and correct the condition.
    20. Identify water spotting; determine the cause(s) and correct the condition.
    21. Identify finish damage caused by bird droppings, tree sap, and other natural causes; correct the condition.
    22. Identify finish damage caused by airborne contaminants (acids, soot, rail dust, and other industrial-related causes); correct the condition.
    23. Identify die-back conditions (dulling of the paint film showing haziness); determine the cause(s) and correct the condition.
    24. Identify chalking (oxidation); determine the cause(s) and correct the condition.
    25. Identify bleed-through (staining); determine the cause(s) and correct the condition.
    26. Identify pin-holing; determine the cause(s) and correct the condition.
    27. Identify buffing-related imperfections (swirl marks, wheel burns); correct the condition.
    28. Identify pigment flotation (color change through film build); determine the cause(s) and correct the condition.
  Plus L. Final Detail
    1. Apply decals, transfers, tapes, woodgrains, pinstripes (painted and taped), etc.
    2. Buff and polish finish to remove defects as required.
    3. Clean interior, exterior, and glass.
    4. Clean body openings (door jambs and edges, etc.).
    5. Remove overspray.
    6. Perform pre-delivery detail and inspection.
  Plus M. Environmental Protection Agency Standards
    1. Define coatings that contain targeted Hazardous Air Pollutants (HAPs)
    2. Define purpose of the NESHAP ruling
    3. Identify ways to reduce the amount of hazardous liquid and solid waste that is generated during the refinishing and equipment cleaning processes
    4. Explain how to extend the longevity of spray booth filters through more efficient processes
    5. Identify standards for spray booth and prep station requirements and standards
    6. Select, set up, and operate spray gun equipment
    7. Demonstrate best spray technique to improve transfer efficiency and minimize overspray.
    8. Routinely maintain booth and filters, select and properly install filters
    9. Demonstrate control technique requirements, including use of High Volume, Low Pressure (HVLP) spray guns and 98% efficient spray booths.
    10. Demonstrate reporting and recordkeeping requirements
    11. Properly clean spray guns
Plus XI. FACILITY AND MOBILE EQUIPMENT MAINTENANCE PATHWAY
  Plus A. Develop and manage preventative maintenance plans and systems to keep facility and mobile equipment inventory in operation.
    Plus 1. Develop preventive maintenance plans and systems to meet business and equipment manufacturer requirements.
        a. Identify performance/reliability requirements for the use of facilities and equipment.
        b. Review and analyze facilities and equipment documentation to determine preventive maintenance requirements.
        c. Review safety and environmental regulations and policies to include HAZMAT to determine adequacy and compliance.
        d. Review performance/reliability and maintenance records to determine the efficacy of current systems and methods.
        e. Develop routine maintenance procedures and schedules to satisfy the performance/reliability requirements.
        f. Develop emergency maintenance procedures to satisfy the performance requirements.
        g. Determine equipment/material/supply and labor requirements for the procedures and schedules developed to satisfy performance/reliability requirements.
        h. Develop purchasing plans and inventory levels for supplies/parts needed to satisfy the developed procedures and schedules.
        i. Determine people and resources to satisfy the schedule and reliability requirements.
        j. Develop written preventative maintenance plans that satisfy the reliability requirements.
        k. Present and explain plans (e.g., business meetings).
    Plus 2. Apply strategies used to monitor and evaluate the performance of maintenance plans and systems.
        a. Monitor and maintain information on facilities and equipment use and reliability.
        b. Monitor and maintain information on the implementation and operation of preventive maintenance systems, including compliance with safety and environmental requirements (e.g., records, logs).
        c. Monitor and maintain information on the availability of parts/materials/supplies and the management of inventory levels.
        d. Evaluate maintenance plan and system performance and identify problems.
        e. Develop reports on system implementation and performance.
        f. Present and explain report (e.g., business meetings).
  Plus B. Assess, maintain, and improve system performance in order to keep facilities and equipment running at an optimum level of performance.
    Plus 1. Develop and execute repair plans based upon an assessment of the facility/ equipment inventory.
        a. Identify and describe facility and mobile equipment reliability/performance problems.
        b. Determine causes of reliability/performance problems of facilities, equipment, subsystems, and/or components including electrical/electronic, fluid power, and mechanical systems and computer control systems.
        c. Determine repair procedures and equipment, materials, parts, supplies, and labor requirements to accomplish repairs.
        d. Develop written plans (e.g., repair plan forms).
        e. Present and explain report (e.g., business meetings).
    Plus 2. Develop plans for improving facilities/equipment/system performance.
        a. Review maintenance reports on performance of current facilities, equipment, and the maintenance and reliability system.
        b. Analyze and evaluate professional literature on new products/technology/methods with higher levels of reliability and performance.
        c. Identify potential areas for improvement.
        d. Analyze costs and benefits of alternative strategies (e.g., buy new equipment, upgrade equipment, change maintenance system) for improving performance.
        e. Develop written improvement plan with recommendations.
        f. Present and explain plan. (e.g. business meetings).
    Plus 3. Execute repair plans for facilities and mobile equipment.
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        c. Problem Solving (28)
        d. IT - (40)
        e. Systems (35)
        f. Safety (29)
        g. Leadership (6)
        h. Ethics (7)
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        j. Technical (110)
        k. Pathway (5)