47.0613 - Medium/Heavy Truck Technician - 2018 Implement Fall 2019

Plus TECHNICAL STANDARDS (2017 NATEF)

Plus I. REQUIRED SUPPLEMENTAL TASKS
  Plus A. Shop and Personal Safety
    1. Identify general shop safety rules and procedures.
    2. Utilize safe procedures for handling of tools and equipment.
    3. Identify and use proper placement of floor jacks and jack stands.
    4. Identify and use proper procedures for safe lift operation.
    5. Utilize proper ventilation procedures for working within the lab/shop area.
    6. Identify marked safety areas.
    7. Identify the location and the types of fire extinguishers and other fire safety equipment; demonstrate knowledge of the procedures for using fire extinguishers and other fire safety equipment.
    8. Identify the location and use of eye wash stations.
    9. Identify the location of the posted evacuation routes.
    10. Comply with the required use of safety glasses, ear protection, gloves, and shoes during lab/shop activities.
    11. Identify and wear appropriate clothing for lab/shop activities.
    12. Secure hair and jewelry for lab/shop activities.
    13. Demonstrate awareness of the safety aspects of supplemental restraint systems (SRS), electronic brake control systems, and hybrid vehicle high voltage circuits.
    14. Demonstrate awareness of the safety aspects of high voltage circuits (such as high intensity discharge (HID) lamps, ignition systems, injection systems, etc.).
    15. Locate and demonstrate knowledge of material safety data sheets (MSDS).
  Plus B. Tools and Equipment
    1. Identify tools and their usage in automotive applications.
    2. Identify standard and metric designation.
    3. Demonstrate safe handling and use of appropriate tools.
    4. Demonstrate proper cleaning, storage, and maintenance of tools and equipment.
    5. Demonstrate proper use of precision measuring tools (i.e. micrometer, dial-indicator, dial-caliper).
  Plus C. Preparing Vehicle for Service
    1. Identify information needed and the service requested on a repair order.
    2. Identify purpose and demonstrate proper use of fender covers, mats.
    3. Demonstrate use of the three C’s (concern, cause, and correction).
    4. Review vehicle service history.
    5. Complete work order to include customer information, vehicle identifying information, customer concern, related service history, cause, and correction.
  Plus D. Preparing Vehicle for Customer
    1. Ensure vehicle is prepared to return to customer per school/company policy (floor mats, steering wheel cover, etc.).
Plus II. WORKPLACE EMPLOYABILITY SKILLS
  Plus A. Personal Standards (see Standard 7.9)
    1. Reports to work daily on time; able to take directions and motivated to accomplish the task at hand.
    2. Dresses appropriately and uses language and manners suitable for the workplace.
    3. Maintains appropriate personal hygiene.
    4. Meets and maintains employment eligibility criteria, such as drug/alcohol-free status, clean driving record, etc.
    5. Demonstrates honesty, integrity and reliability.
  Plus B. Work Habits / Ethic (see Standard 7.10)
    1. Complies with workplace policies/laws.
    2. Contributes to the success of the team, assists others and requests help when needed.
    3. Works well with all customers and coworkers.
    4. Negotiates solutions to interpersonal and workplace conflicts.
    5. Contributes ideas and initiative.
    6. Follows directions.
    7. Communicates (written and verbal) effectively with customers and coworkers.
    8. Reads and interprets workplace documents; writes clearly and concisely.
    9. Analyzes and resolves problems that arise in completing assigned tasks.
    10. Organizes and implements a productive plan of work.
    11. Uses scientific, technical, engineering and mathematics principles and reasoning to accomplish assigned tasks.
    12. Identifies and addresses the needs of all customers, providing helpful, courteous and knowledgeable service and advice as needed.
Plus III. DIESEL ENEGINES - Inspection, Maintenance, and Minor Repair (IMMR)
  Plus A. General
    1. Research vehicle service information, including fluid type, vehicle service history, service precautions, and technical service bulletins.
    2. Inspect level and condition of fuel, oil, diesel exhaust fluid (DEF), and coolant.
    3. Inspect engine assembly for fuel, oil, coolant, air, and other leaks.
    4. Check engine operation (starting and running) including: noise, vibration, smoke, etc.
    5. Use appropriate electronic service tool(s) and procedures to check, record, and clear diagnostic codes; check and record trip/operational data; reset maintenance monitor (if applicable); interpret digital multimeter (DMM) readings.
    6. Identify system components, configurations, and types of the following: cylinder head(s), valve train, engine block, engine lubrication, engine cooling, air induction, exhaust, fuel, and engine braking.
  Plus B. Cylinder Head and Valve Train
    1. Inspect electronic wiring harness and brackets for wear, bending, cracks, and looseness.
  Plus C. Engine Block
    1. Inspect crankshaft vibration damper; inspect engine mounts.
  Plus D. Lubrication Systems
    1. Test engine oil pressure and check operation of pressure sensor, gauge, and/or sending unit; test engine oil temperature and check operation of temperature sensor.
    2. Check engine oil level, condition, and consumption; take engine oil sample.
    3. Determine proper lubricant; perform oil and filter service.
  Plus E. Cooling System
    1. Check engine coolant type, level, condition, and test coolant for freeze protection and additive package concentration.
    2. Verify coolant temperature; check operation of temperature and level sensors, gauge, and/or sending unit.
    3. Inspect and reinstall/replace pulleys, tensioners and drive belts; adjust drive belts and check alignment.
    4. Recover coolant, flush, and refill with recommended coolant/additive package; bleed cooling system.
    5. Inspect coolant conditioner/filter assembly for leaks; inspect valves, lines, and fittings; replace as needed.
    6. Inspect water pump, hoses, and clamps.
    7. Inspect, and pressure test cooling system(s); pressure test cap, tank(s), and recovery systems; inspect radiator and mountings.
    8. Inspect thermostatic cooling fan system (hydraulic, pneumatic, and electronic) and fan shroud.
    9. Identify engine block heater(s).
  Plus F. Air Induction and Exhaust Systems
    1. Inspect turbocharger(s), wastegate(s), and piping systems.
    2. Check air induction system including: cooler assembly, piping, hoses, clamps, and mountings; replace air filter as needed; reset restriction indicator (if applicable).
    3. Inspect intake manifold, gaskets, and connections.
    4. Inspect engine exhaust system, exhaust gas recirculation (EGR) system, and exhaust aftertreatment system for leaks, mounting, proper routing, and damaged or missing components.
    5. Inspect crankcase ventilation system; service as needed.
  Plus G. Fuel System
    1. Check fuel level and condition.
    2. Inspect fuel tanks, vents, caps, mounts, valves, screens, crossover system, hoses, lines, and fittings.
    3. Inspect low pressure fuel system components (fuel pump, pump drives, screens, fuel/water separators/indicators, hoses, lines, filters, heaters, coolers, ECM cooling plates, check valves, pressure regulator valves, restrictive fittings, and mounting hardware).
    4. Replace fuel filter; prime and bleed fuel system.
    5. Inspect high pressure fuel system components (fuel pump, pump drives, hoses, injection lines, filters, hold-downs, fittings, seals, and mounting hardware).
  Plus H. Engine Brakes
    1. Inspect engine compression and/or exhaust brake housing, valves, seals, lines, and fittings.
Plus IV. DRIVE TRAIN - Inspection, Maintenance, and Minor Repair (IMMR)
  Plus A. General
    1. Research vehicle service information, including fluid type, vehicle service history, service precautions, and technical service bulletins.
    2. Identify drive train components, transmission type, and configuration.
  Plus B. Clutch
    1. Inspect and adjust clutch, clutch brake, linkage, cables, levers, brackets, bushings, pivots, springs, and clutch safety switch (includes push-type and pull-type); check pedal height and travel; determine needed action.
    2. Inspect clutch master cylinder fluid level; check clutch master cylinder, slave cylinder, lines, and hoses for leaks and damage; determine needed action.
  Plus C. Transmission
    1. Inspect transmission shifter and linkage; inspect transmission mounts, insulators, and mounting bolts.
    2. Inspect transmission for leakage; determine needed action.
    3. Replace transmission cover plates, gaskets, seals, and cap bolts; inspect seal surfaces and vents; determine needed action.
    4. Check transmission fluid level and condition; determine needed action.
    5. Inspect transmission breather; inspect transmission oil filters, coolers and related components; determine needed action.
    6. Inspect speedometer components.
    7. Inspect and test function of REVERSE light, neutral start, and warning device circuits.
  Plus D. Driveshaft and Universal Joints
    1. Inspect, service, and/or replace driveshafts, slip joints, yokes, drive flanges, support bearings, universal joints, boots, seals, and retaining/mounting hardware; check phasing of all shafts.
  Plus E. Drive Axles
    1. Check for fluid leaks; inspect drive axle housing assembly, cover plates, gaskets, seals, vent/breather, and magnetic plugs.
    2. Check drive axle fluid level and condition; check drive axle filter; determine needed action.
    3. Inspect air-operated power divider (inter-axle differential) assembly including: diaphragms, seals, springs, yokes, pins, lines, hoses, fittings, and controls.
    4. Inspect drive axle shafts; determine needed action.
    5. Remove and replace wheel assembly; check rear wheel seal and axle flange for leaks; determine needed action.
Plus V. BRAKES - Inspection, Maintenance, and Minor Repair (IMMR)
  Plus A. General
    1. Research vehicle service information, including fluid type, vehicle service history, service precautions, and technical service bulletins.
    2. Identify brake system components and configurations (including air and hydraulic systems, parking brake, power assist, and vehicle dynamic brake systems).
    3. Identify brake performance problems caused by the mechanical/foundation brake system (air and hydraulic).
  Plus B. Air Brakes: Air Supply and Service Systems
    1. Inspect air supply system components such as compressor, governor, air drier, tanks, and lines; inspect service system components such as lines, fittings, mountings, and valves (hand brake/trailer control, brake relay, quick release, tractor protection, emergency/spring brake control/modulator, pressure relief/safety).
    2. Verify proper gauge operation and readings; verify low pressure warning alarm operation; perform air supply system tests such as pressure build-up, governor settings, and leakage; drain air tanks and check for contamination.
  Plus C. Air Brakes: Mechanical/Foundation Brake System
    1. Inspect service brake chambers, diaphragms, clamps, springs, pushrods, clevises, and mounting brackets; determine needed action.
    2. Identify slack adjuster type; inspect slack adjusters; determine needed action.
    3. Check camshafts (S-cams), tubes, rollers, bushings, seals, spacers, retainers, brake spiders, shields, anchor pins, and springs; determine needed action.
    4. Inspect rotor and mounting surface; measure rotor thickness, thickness variation, and lateral runout; determine needed action.
    5. Inspect, clean, and adjust air disc brake caliper assemblies; inspect and measure disc brake pads; inspect mounting hardware; perform needed action.
    6. Remove brake drum; clean and inspect brake drum and mounting surface; measure brake drum diameter; measure brake lining thickness; inspect brake lining condition; determine needed action.
  Plus D. Air brakes: Parking Brake System
    1. Inspect and check parking (spring) brake chamber for leaks; determine needed action.
    2. Inspect and test parking (spring) brake check valves, lines, hoses, and fittings; determine needed action.
    3. Inspect and test parking (spring) brake application and release valve; determine needed action.
    4. Manually release (cage) and reset (uncage) parking (spring) brakes.
  Plus E. Hydraulic Brakes: Hydraulic System
    1. Check master cylinder fluid level and condition; determine proper fluid type for application.
    2. Inspect hydraulic brake system components for leaks and damage.
    3. Check hydraulic brake system operation including pedal travel, pedal effort, and pedal feel.
  Plus F. Hydraulic Brakes: Mechanical/Foundation Brake System
    1. Inspect rotor and mounting surface; measure rotor thickness, thickness variation, and lateral runout; determine needed action.
    2. Inspect and clean disc brake caliper assemblies; inspect and measure disc brake pads; inspect mounting hardware; determine needed action.
    3. Remove brake drum; clean and inspect brake drum and mounting surface; measure brake drum diameter; measure brake lining thickness; inspect brake lining condition; inspect wheel cylinders; determine needed action.
  Plus G. Hydraulic Brakes: Parking Brake System
    1. Check parking brake operation; inspect parking brake application and holding devices.
  Plus H. Power Assist Systems
    1. Check brake assist/booster system (vacuum or hydraulic) hoses and control valves; check fluid level and condition (if applicable).
    2. Check operation of emergency (back-up/reserve) brake assist system.
  Plus I. Vehicle Dynamic Brake Systems (Air and Hydraulic): Antilock Brake System (ABS), Automatic Traction Control (ATC) System, and Electronic Stability Control (ESC) System
    1. Observe antilock brake system (ABS) warning light operation including trailer and dash mounted trailer ABS warning light.
    2. Observe automatic traction control (ATC) and electronic stability control (ESC) warning light operation.
  Plus J. Wheel Bearings
    1. Clean, inspect, lubricate, and/or replace wheel bearings and races/cups; replace seals and wear rings; inspect spindle/tube; inspect and replace retaining hardware; adjust wheel bearings; check hub assembly fluid level and condition; verify end play with dial indicator method.
    2. Identify, inspect, and/or replace unitized/preset hub bearing assemblies.
Plus VI. SUSPENSION AND STEERING SYSTEMS
  Plus A. General
    1. Research vehicle service information, including fluid type, vehicle service history, service precautions, and technical service bulletins.
    2. Disable and enable supplemental restraint system (SRS); verify indicator lamp operation.
    3. Identify suspension and steering system components and configurations.
  Plus B. Steering Column
    1. Check steering wheel for free play, binding, and proper centering; inspect and service steering shaft U-joint(s), slip joint(s), bearings, bushings, and seals; phase steering shaft.
    2. Check operation of tilt and telescoping steering column.
    3. Check cab mounting.
  Plus C. Steering Pump and Gear Units
    1. Check power steering pump and gear operation, mountings, lines, and hoses; check fluid level and condition; service filter; inspect system for leaks.
    2. Flush and refill power steering system; purge air from system.
  Plus D. Steering Linkage
    1. Inspect tie rod ends, ball joints, kingpins, pitman arms, idler arms, and other steering linkage components; lubricate as needed.
  Plus E. Suspension Systems
    1. Inspect shock absorbers, bushings, brackets, and mounts; determine needed action.
    2. Inspect leaf springs, center bolts, clips, pins, bushings, shackles, U-bolts, insulators, brackets, and mounts; determine needed action.
    3. Inspect axle and axle aligning devices such as: radius rods, track bars, stabilizer bars, and torque arms; inspect related bushings, mounts, and shims.
    4. Inspect tandem suspension equalizer components.
    5. Inspect and test air suspension pressure regulator and height control valves, lines, hoses, dump valves, and fittings; check and record ride height.
    6. Inspect air springs, mounting plates, springs, suspension arms, and bushings.
  Plus F. Wheel Alignment
    1. Demonstrate understanding of alignment angles.
  Plus G. Wheels and Tires
    1. Inspect tire condition; identify tire wear patterns; measure tread depth; verify tire matching (diameter and tread); inspect valve stem and cap; set tire pressure.
    2. Identify wheel/tire vibration, shimmy, pounding, and hop (tramp) problems.
    3. Check wheel mounting hardware; check wheel condition; remove and install wheel/tire assemblies (steering and drive axle); torque fasteners to manufacturer’s specification using torque wrench.
  Plus H. Frame and Coupling Devices
    1. Inspect, service, and/or adjust fifth wheel, pivot pins, bushings, locking mechanisms, mounting hardware, air lines, and fittings.
    2. Inspect frame and frame members for cracks, breaks, corrosion, distortion, elongated holes, looseness, and damage.
    3. Inspect frame hangers, brackets, and cross members.
    4. Check pintle hook and mounting (if applicable).
Plus VII. ELECTRICAL/ELECTRONIC SYSTEMS
  Plus A. General
    1. Research vehicle service information, including vehicle service history, service precautions, and technical service bulletins.
    2. Demonstrate knowledge of electrical/electronic series, parallel, and series- parallel circuits using principles of electricity (Ohm’s Law).
    3. Demonstrate proper use of test equipment when measuring source voltage, voltage drop (including grounds), current flow, continuity, and resistance.
    4. Demonstrate knowledge of the causes and effects of shorts, grounds, opens, and resistance problems in electrical/electronic circuits.
    5. Use wiring diagrams to trace electrical/electronic circuits.
    6. Measure parasitic (key-off) battery drain.
    7. Demonstrate knowledge of the function, operation, and testing of fusible links, circuit breakers, relays, solenoids, diodes, and fuses.
    8. Inspect, repair (including solder repair), and/or replace connectors, seals, terminal ends, and wiring; verify proper routing and securement.
    9. Use appropriate electronic service tool(s) and procedures to check, record, and clear diagnostic codes; interpret digital multimeter (DMM) readings.
    10. Check for malfunctions caused by faults in the data bus communications network.
    11. Identify electrical/electronic system components and configuration.
  Plus B. Battery System
    1. Identify battery type and system configuration.
    2. Confirm proper battery capacity for application; perform battery state-of- charge test; perform battery capacity test, determine needed action.
    3. Inspect battery, battery cables, connectors, battery boxes, mounts, and hold- downs; determine needed action.
    4. Charge battery using appropriate method for battery type.
    5. Jump-start vehicle using a booster battery and jumper cables or using an appropriate auxiliary power supply.
    6. Identify low voltage disconnect (LVD) systems.
  Plus C. Starting System
    1. Demonstrate understanding of starter system operation.
    2. Perform starter circuit cranking voltage and voltage drop tests.
    3. Inspect starter control circuit switches, relays, connectors, terminals, wires, and harnesses (including over-crank protection).
  Plus D. Charging System
    1. Identify and understand operation of the generator (alternator).
    2. Check instrument panel mounted voltmeters and/or indicator lamps.
    3. Inspect generator (alternator) drive belt condition; check pulleys and tensioners for wear; check fans and mounting brackets; verify proper belt alignment.
    4. Inspect cables, wires, and connectors in the charging circuit.
    5. Perform charging system voltage and amperage output tests; perform AC ripple test.
  Plus E. Lighting Systems
    1. Inspect for brighter-than-normal, intermittent, dim, or no-light operation; determine needed action.
    2. Test, replace, and aim headlights.
    3. Inspect cables, wires, and connectors in the lighting systems.
    4. Inspect tractor-to-trailer multi-wire connectors, cables, and holders.
  Plus F. Instrument Cluster and Driver Information Systems
    1. Check gauge and warning indicator operation.
    2. Identify the sensor/sending units, gauges, switches, relays, bulbs/LEDs, wires, terminals, connectors, sockets, printed circuits, and control components/modules of the instrument cluster, driver information system, and warning systems.
Plus VIII. HEATING, VENTILATION, AND AIR CONDITIONING (HVAC)
  Plus A. General
    1. Research vehicle service information, including refrigerant/oil type, vehicle service history, service precautions, and technical service bulletins.
    2. Identify heating, ventilation, and air conditioning (HVAC) components and configuration.
    3. Use appropriate electronic service tool(s) and procedures to check, record, and clear diagnostic codes; interpret digital multimeter (DMM) readings.
  Plus B. Refrigeration System Components
    1. Inspect A/C compressor drive belts, pulleys, and tensioners; verify proper belt alignment.
    2. Check A/C system operation including system pressures; visually inspect A/C components for signs of leaks; check A/C monitoring system (if applicable).
    3. Inspect A/C condenser for airflow restrictions; determine needed action.
  Plus C. Heating, Ventilation, and Engine Cooling Systems
    1. Inspect engine cooling system and heater system hoses and pipes; determine needed action.
    2. Inspect HVAC system-heater ducts, doors, hoses, cabin filters, and outlets; determine needed action.
    3. Identify the source of A/C system odors.
  Plus D. Operating Systems and Related Controls
    1. Verify blower motor operation; confirm proper air distribution; confirm proper temperature control; determine needed action.
Plus IX. CAB
  Plus A. General
    1. Research vehicle service information including, vehicle service history, service precautions, and technical service bulletins.
    2. Use appropriate electronic service tool(s) and procedures to check, record, and clear diagnostic codes; check and record trip/operational data; reset maintenance monitor (if applicable); interpret digital multimeter (DMM) readings.
  Plus B. Instruments and Controls
    1. Inspect mechanical key condition; check operation of ignition switch; check operation of indicator lights, warning lights and/or alarms; check instruments; record oil pressure and system voltage; check operation of electronic power take-off (PTO) and engine idle speed controls (if applicable).
    2. Check operation of all accessories.
    3. Understand operation of auxiliary power unit (APU)/electric power unit (EPU).
  Plus C. Safety Equipment
    1. Check operation of horns (electric and air); check warning device operation (reverse, air pressure, etc.); check condition of spare fuses, safety triangles, fire extinguisher, and all required decals; inspect seat belts and sleeper restraints; inspect condition of wiper blades and arms.
  Plus D. Hardware
    1. Check operation of wipers and washer; inspect windshield glass for cracks or discoloration; check sun visor; check seat condition, operation, and mounting; check door glass and window operation; verify operation of door and cab locks; inspect steps and grab handles; inspect mirrors, mountings, brackets, and glass.
    2. Record all physical damage.
    3. Lubricate all cab grease fittings; inspect and lubricate door and hood hinges, latches, strikers, lock cylinders, safety latches, linkages, and cables.
    4. Inspect cab mountings, hinges, latches, linkages, and ride height.
    5. Inspect quarter fender, mud flaps, and brackets.
Plus X. HYDRAULICS
  Plus A. General
    1. Research vehicle service information, including vehicle service history, service precautions, fluid type, and technical service bulletins.
    2. Verify placement of equipment/component safety labels and placards; determine needed action.
    3. Identify hydraulic system components; locate filtration system components; service filters and breathers.
    4. Check fluid level and condition; take a hydraulic fluid sample for analysis.
    5. Inspect hoses and connections for leaks, proper routing, and proper protection; determine needed action.

Plus PATHWAY STANDARDS (Teaching and Training)

Plus I. DEVELOP PREVENTATIVE MAINTENANCE PLANS AND SYSTEMS TO KEEP FACILITY AND MOBILE EQUIPMENT INVENTORY IN OPERATION.
  Plus A. Develop preventive maintenance plans and systems to meet business and equipment manufacturer requirements.
    1. Identify performance/reliability requirements for the use of facilities and equipment.
    2. Review and analyze facilities and equipment documentation to determine preventive maintenance requirements.
    3. Review safety and environmental regulations and policies to include HAZMAT to determine adequacy and compliance.
    4. Review performance/reliability and maintenance records to determine the efficacy of current systems and methods.
    5. Develop routine maintenance procedures and schedules to satisfy the performance/reliability requirements.
    6. Develop emergency maintenance procedures to satisfy the performance requirements.
    7. Determine equipment/material/supply and labor requirements for the procedures and schedules developed to satisfy performance/reliability requirements.
    8. Develop purchasing plans and inventory levels for supplies/parts needed to satisfy the developed procedures and schedules.
    9. Determine people and resources to satisfy the schedule and reliability requirements.
    10. Develop written preventative maintenance plans that satisfy the reliability requirements.
    11. Write and present suggested preventative maintenance plan
  Plus B. Apply strategies used to monitor and evaluate the performance of maintenance plans and systems.
    1. Monitor and maintain information on facilities and equipment use and reliability.
    2. Monitor and maintain information on the implementation and operation of preventive maintenance systems, including compliance with safety and environmental requirements (e.g., records, logs).
    3. Monitor and maintain information on the availability of parts/materials/supplies and the management of inventory levels.
    4. Evaluate maintenance plan and system performance and identify problems.
    5. Develop reports on system implementation and performance.
    6. Present and explain report.
Plus II. DESIGN WAYS TO IMPROVE FACILITY AND EQUIPMENT SYSTEM PERFORMANCE.
  Plus A. Develop plans for improving facilities/equipment/system performance.
    1. Review maintenance reports on performance of current facilities, equipment, and the maintenance and reliability system.
    2. Analyze and evaluate professional literature on new products/technology/methods with higher levels of reliability and performance.
    3. Identify potential areas for improvement.
    4. Analyze costs and benefits of alternative strategies (e.g., buy new equipment, upgrade equipment, change maintenance system) for improving performance.
    5. Develop written improvement plan with recommendations.
    6. Present and explain plan.
  Plus B. Execute repair plans for facilities and mobile equipment.
    1. Document all repairs to equipment.
    2. Conduct periodic inspections of engines, powertrains, brakes, suspension systems, etc.
    3. Schedule oil sample analysis.
    4. Record any electronic fault codes that have been logged.
  Plus C. Develop and execute repair plans based upon an assessment of the facility/equipment inventory.
    1. Identify and describe facility and mobile equipment reliability/performance problems.
    2. Determine causes of reliability/performance problems of facilities, equipment, subsystems, and/or components including electrical/electronic, fluid power, and mechanical systems and computer control systems.
    3. Determine repair procedures and equipment, materials, parts, supplies, and labor requirements to accomplish repairs.
    4. Develop written plans (e.g., repair plan forms).
    5. Write complete description of repair and counseling.

Plus CLUSTER STANDARDS (Education and Training)

Plus I. DESCRIBE THE NATURE AND SCOPE OF THE TRANSPORTATION, DISTRIBUTION & LOGISTICS CAREER CLUSTER AND THE ROLE OF TRANSPORTATION, DISTRIBUTION AND LOGISTICS IN SOCIETY AND THE ECONOMY.
  Plus A. Describe the various roles and major business functions of a TDL organization.
    1. Compare and contrast the various roles played by critical customers, suppliers and stakeholders within a TDL organization.
    2. Summarize past and present trends related to the mission of TDL organizations.
    3. Describe the major competitive challenges faced by TDL organizations.
    4. Identify the major internal job functions and organizational structures found among TDL organizations.
  Plus B. Summarize trends and challenges faced by TDL organizations.
    1. Describe past and present trends related to the mission of TDL organizations.
    2. Identify the major competitive challenges faced by TDL organizations in the industry today and in the future.
    3. State how an economic change such as economic growth/decline, income growth, consumer confidence, interest rates, and fuel and material costs may impact TDL business decisions.
    4. Describe how a social change such as consumer attitudes, consumer preferences and population shifts may impact a TDL business.
    5. Explain the impact of CNG, hybrids and electric propulsion systems.
  Plus C. Identify the major modes of transportation and their role in society.
    1. Give an example of each mode of transportation.
    2. Compare and contrast key features of systems that transport people and freight.
  Plus D. Describe how transportation systems and the infrastructure are provided.
    1. Explain the impact of public funds (local, state and federal) on transportation systems and infrastructure.
    2. Identify the role of the FAA and other transportation agencies on transportation systems.
Plus II. DESCRIBE THE APPLICATION AND USE OF NEW AND EMERGING ADVANCED TECHNIQUES TO PROVIDE SOLUTIONS FOR TRANSPORTATION, DISTRIBUTION AND LOGISTICS PROBLEMS.
  Plus A. Execute the steps involved in the operation of a computer-driven machine to accomplish common work tasks.
    1. Operate equipment and machine with assistance.
    2. Secure needed supplies and resources.
    3. Follow power-up and log-on procedures.
    4. Interact with/respond to system messages using console device.
    5. Run applications/jobs in accordance with processing procedures.
    6. Follow log-off and power-down procedure(s).
  Plus B. Interpret installation and operation manuals in order to install and operate a computer-driven machine/equipment.
    1. Access needed information using appropriate reference materials.
  Plus C. Troubleshoot computer-driven equipment and machines and access relevant support sources as needed.
    1. Test system using diagnostic tools/software.
    2. Repair/replace malfunctioning hardware.
    3. Reinstall software as needed.
    4. Recover data and/or files.
    5. Restore system to normal operating standards.
    6. Complete failure/trouble reports correctly.
    7. Access in-house or external support as needed.
Plus III. DESCRIBE THE KEY OPERATIONAL ACTIVITIES REQUIRED OF SUCCESSFUL TRANSPORTATION, DISTRIBUTION AND LOGISTICS FACILITIES.
  Plus A. Evaluate risk management strategies to prevent and reduce various risks and exposures within a TDL organization.
    1. State the potential impact various loss exposures such as property, liability and personnel may have on a business.
  Plus B. Manage ongoing customer relationships, internally and externally, to maintain business.
    1. Generate a list of potential customer needs and requirements.
    2. Compare and contrast critical performance issues associated with customer service and operations.
    3. List next steps that will fulfill customer requirements and produce customer satisfaction.
    4. Respond to customer problems and complaints in an effective and efficient manner.
  Plus C. Develop and manage plans and budgets to accomplish TDL organizational goals and objectives.
    1. Develop a work plan and budget that allocates people and resources efficiently.
    2. Develop a report that summarizes the key information about the performance and utilization of resources within an organization.
    3. Revise a program of work and related budgets to improve alignment with a TDL organization's goals and objectives.
  Plus D. Evaluate and apply written organizational policies, rules and procedures.
    1. Locate appropriate information on organizational policies in handbooks and manuals.
    2. Explain a specific organizational policy, rule, or procedure to improve a given situation.
    3. Demonstrate how to respond to unethical situations.
Plus IV. IDENTIFY GOVERNMENTAL POLICIES AND PROCEDURES FOR TRANSPORTATION, DISTRIBUTION AND LOGISTICS FACILITIES.
  Plus A. Summarize the role government plays in regulating domestic transportation operations.
    1. Describe the legal responsibility an employee has regarding compliance with government laws and regulations.
  Plus B. Summarize the impact of government policy on public transportation infrastructure management.
    1. Give an example of how a government policy affects public transportation infrastructure management.
  Plus C. Summarize the impact of government policy on health, safety, and environmental management in an organization.
    1. Recommend improvements for compliance in an area found to be deficient.
  Plus D. Describe the importance of corporate policies regarding ethical and legal responsibilities for a TDL organization.
    1. Compare and contrast the differences in ethical and legal responsibilities for the different positions within an organization; i.e., employer or employee.
Plus V. DESCRIBE TRANSPORTATION, DISTRIBUTION AND LOGISTICS EMPLOYEE RIGHTS AND RESPONSIBILITIES AND EMPLOYERS' OBLIGATIONS CONCERNING OCCUPATIONAL SAFETY AND HEALTH.
  Plus A. Demonstrate knowledge and understanding of rules and laws designed to promote safety and health in the workplace.
    1. Identify key rights of employees related to occupational safety and health.
    2. Identify the responsibilities of employers related to occupational safety and health.
    3. Explain the role of government agencies in providing a safe workplace.
    4. Describe how the major areas addressed in environmental laws and regulations affect the TDL organizations.
    5. Explain how the government collects, monitors, and utilizes data to assess health, safety and environmental performance of TDL organizations.
  Plus B. Assess workplace conditions through observations and experience.
    1. Identify the types of risk of injury/illness at work.
    2. Identify and describe common hazards in the workplace.
    3. Interpret safety signs and symbols.
    4. Identify and describe major sources of information about hazards in the workplace (e.g., MSDS, work procedures, training materials)
    5. Identify methods for disposing of hazardous materials.
  Plus C. Execute health, safety, and environmental procedures in a TDL organization.
    1. Educate workers regarding organizational safety, health, and environmental policies and procedures.
    2. Conduct audits and inspections to assure compliance with safety, health and environmental regulations.
    3. Maintain a system that documents compliance with safety, health and environmental regulations.
    4. Document the steps involved in an accident/incident investigation.
Plus VI. DESCRIBE CAREER OPPORTUNITIES AND MEANS TO ACHIEVE THOSE OPPORTUNITIES IN EACH OF THE TRANSPORTATION, DISTRIBUTION & LOGISTICS CAREER PATHWAYS.
  Plus A. Research and match career opportunities based upon their fit with personal career goals.
    1. Locate and interpret career information for at least one Career Pathway.
    2. Identify job requirements for Career Pathways.
    3. Identify educational and credentialing requirements for Career Cluster and Career Pathways.
  Plus B. Match personal interests and aptitudes to careers when researching opportunities within the pathways.
    1. Identify personal interests and aptitudes.
    2. Identify job requirements and characteristics of selected careers.
    3. Compare personal interests and aptitudes with job requirements and characteristics of career selected.
    4. Modify career goals based on results of personal interests and aptitudes with career requirements and characteristics.

Plus Career Ready Practices (CRP)

Plus I. Career Ready Practices (CRP)
  Plus A. Career Ready Skills
    1. Act as a responsible and contributing citizen and employee.
    2. Apply appropriate academic and technical skills.
    3. Attend to personal health and financial well-being.
    4. Communicate clearly, effectively and with reason.
    5. Consider the environmental, social and economic impacts of decisions.
    6. Demonstrate creativity and innovation.
    7. Employ valid and reliable research strategies.
    8. Model integrity, ethical leadership and effective management.
    9. Plan education and career path aligned to personal goals.
    10. Use technology to enhance productivity.
    11. Utilize critical thinking to make sense of problems and persevere in solving them.
    12. Work productively in teams while using cultural/global competence.