47.0603 - Collision Repair Technician (2007)

National Automotive Technicians Education Foundation (NATEF)

NATEF was founded in 1983 as an independent, non-profit organization with a single mission: To evaluate technician training programs against standards developed by the automotive industry and recommend qualifying programs for certification (accreditation) by ASE, the National Institute for Automotive Service Excellence.


Plus Technical Standards

Plus I. STRUCTURAL ANALYSIS AND DAMAGE REPAIR
  Plus A. Frame Inspection and Repair
    1. Diagnose and measure structural damage using tram and self-centering gauges.
    2. Attach vehicle to anchoring devices.
    3. Analyze, straighten and align mash (collapse) damage.
    4. Analyze, straighten and align sag damage.
    5. Analyze, straighten and align sidesway damage.
    6. Analyze, straighten and align twist damage.
    7. Analyze, straighten and align diamond frame damage.
    8. Remove and replace damaged structural components.
    9. Restore corrosion protection to repaired or replaced frame areas.
    10. Analyze and identify misaligned or damaged steering, suspension, and powertrain components that can cause vibration, steering, and wheel alignment problems.
    11. Align or replace misaligned or damaged steering, suspension, and powertrain components that can cause vibration, steering, and wheel alignment problems
    12. Identify heat limitations in structural components.
    13. Restore structural foam.
    14. Diagnose and measure structural damage using a universal measuring system (mechanical, electrical, laser).
    15. Diagnose and measure structural damage to vehicles using a dedicated (fixture) measuring system.
    16. Determine the extent of the direct and indirect damage and the direction of impact; document the methods and sequence of repair.
    17. Analyze and identify crush/collapse zones.
  Plus B. Unibody Inspection, Measurement, and Repair
    1. Analyze and identify misaligned or damaged steering, suspension, and powertrain components that can cause vibration, steering, and chassis alignment problems.
    2. Realign or replace misaligned or damaged steering, suspension, and powertrain components that can cause vibration, steering and chassis alignment problems.
    3. Diagnose and measure unibody damage using tram and self-centering gauges
    4. Determine and inspect the locations of all suspension, steering, and powertrain component attaching points on the vehicle.
    5. Diagnose and measure unibody vehicles using a dedicated (fixture) measuring system.
    6. Diagnose and measure unibody vehicles using a universal measuring system (mechanical, electronic, laser).
    7. Determine the extent of the direct and indirect damage and the direction of impact; plan and document the methods and sequence of repair.
    8. Attach anchoring devices to vehicle; remove or reposition components as necessary.
    9. Straighten and align cowl assembly.
    10. Straighten and align roof rails/headers and roof panels.
    11. Straighten and align hinge and lock pillars.
    12. Straighten and align vehicle openings, floor pans, and rocker panels.
    13. Straighten and align quarter panels, wheelhouse assemblies, and rear body sections (including rails and suspension/powertrain mounting points).
    14. Straighten and align front-end sections (aprons, strut towers, upper and lower rails, steering, and suspension/power train mounting points, etc.).
    15. Identify heat limitations in unibody vehicles.
    16. Identify proper cold stress relief methods.
    17. Repair damage using power tools and hand tools to restore proper contours and dimensions.
    18. Remove and replace damaged sections of structural steel body panels.
    19. Restore corrosion protection to repaired or replaced unibody structural areas.
    20. Determine the extent of damage to aluminum structural components; repair, weld, or replace.
    21. Analyze and identify crush/collapse zones.
  Plus C. Fixed Glass
    1. Remove and reinstall or replace fixed glass (heated and non-heated) using recommended materials.
    2. Remove and reinstall or replace modular glass using recommended materials.
  Plus D. Metal Welding and Cutting
    1. Identify weldable and non-weldable materials used in collision repair.
    2. Weld and cut high-strength steel and other steels.
    3. Weld and cut aluminum.
    4. Determine the correct GMAW (MIG) welder type, electrode, wire type, diameter, and gas to be used in a specific welding situation.
    5. Set up and adjust the GMAW (MIG) welder to "tune" for proper electrode stickout, voltage, polarity, flow rate, and wire-feed speed required for the material being welded.
    6. Store, handle, and install high-pressure gas cylinders.
    7. Determine work clamp (ground) location and attach.
    8. Use the proper angle of the gun to the joint and direction of gun travel for the type of weld being made in the flat, horizontal, vertical, and overhead positions.
    9. Protect adjacent panels, glass, vehicle interior, etc. from welding and cutting operations.
    10. Protect computers and other electronic control modules during welding procedures.
    11. Clean and prepare the metal to be welded, assure good metal fit-up, apply weld-through primer if necessary, and clamp as required.
    12. Determine the joint type (butt weld with backing, lap, etc.) for weld being made.
    13. Determine the type of weld (continuous, butt weld with backing, plug, etc.) for each specific welding operation.
    14. Perform the following welds: continuous, stitch, tack, plug, butt weld with and without backing, and fillet weld.
    15. Perform visual and destructive tests on each weld type.
    16. Identify the causes of various welding defects; make necessary adjustments.
    17. Identify cause of contact tip burn-back and failure of wire to feed; make necessary adjustments.
    18. Identify cutting process for different materials and locations; perform cutting operation.
    19. Identify different methods of attaching structural components (squeeze type resistance spot welding (STRSW), riveting, structural adhesive, silicon bronze, etc)
Plus II. NON-STRUCTURAL ANALYSIS AND DAMAGE REPAIR (BODY COMPONENTS)
  Plus A. Preparation
    1. Review damage report and analyze damage to determine appropriate methods for overall repair; develop and document a repair plan.
    2. Inspect, remove, store, and replace exterior trim and moldings.
    3. Inspect, remove, store, and replace interior trim and components.
    4. Inspect, remove, store, and replace non-structural body panels and components that may interfere with or be damaged during repair.
    5. Inspect, remove, store, and replace all vehicle mechanical and electrical components that may interfere with or be damaged during repair.
    6. Protect panels, glass, and parts adjacent to the repair area.
    7. Soap and water wash entire vehicle; use appropriate cleaner to remove contaminants from those areas to be repaired.
    8. Remove corrosion protection, undercoatings, sealers, and other protective coatings necessary to perform repairs.
    9. Inspect, remove, and replace repairable plastics and other components that are recommended for off-vehicle repair.
  Plus B. Outer Body Panel Repairs, Replacements, and Adjustments
    1. Determine the extent of direct and indirect damage and direction of impact; develop and document a repair plan.
    2. Inspect, remove and replace bolted, bonded, and welded steel panel or panel assemblies.
    3. Determine the extent of damage to aluminum body panels; repair or replace.
    4. Inspect, remove, replace, and align hood, hood hinges, and hood latch.
    5. Inspect, remove, replace, and align deck lid, lid hinges, and lid latch.
    6. Inspect, remove, replace, and align doors, tailgates, hatches, lift gates, latches, hinges, and related hardware.
    7. Inspect, remove, replace, and align bumper bars, covers, reinforcement, guards, isolators, and mounting hardware.
    8. Inspect, remove, replace and align front fenders, headers, and other panels.
    9. Straighten and rough-out contours of damaged panels to a suitable condition for body filling or metal finishing using power tools, hand tools, and weld-on pull attachments.
    10. Weld damaged or torn steel body panels; repair broken welds.
    11. Restore corrosion protection.
    12. Replace door skins.
    13. Restore sound deadeners and foam materials.
    14. Perform panel bonding.
    15. Diagnose and repair water leaks, dust leaks, and wind noise.
  Plus C. Metal Finishing and Body Filling
    1. Remove paint from the damaged area of a body panel.
    2. Locate and reduce surface irregularities on a damaged body panel.
    3. Demonstrate hammer and dolly techniques.
    4. Heat shrink stretched panel areas to proper contour.
    5. Cold shrink stretched panel areas to proper contour.
    6. Mix body filler.
    7. Apply body filler; shape during curing.
    8. Rough sand cured body filler to contour; finish sand.
    9. Determine the proper metal finishing techniques for aluminum.
    10. Determine proper application of body filler to aluminum.
  Plus D. Moveable Glass and Hardware
    1. Inspect, adjust, repair or replace window regulators, run channels, glass, power mechanisms, and related controls.
    2. Diagnose and repair water leaks, dust leaks, and wind noises; inspect, repair, and replace weather-stripping.
    3. Inspect, repair or replace, and adjust removable, manually or power operated roof panel and hinges, latches, guides, handles, retainer, and controls of sunroofs.
    4. Inspect, remove, reinstall, and align convertible top and related mechanisms.
  Plus E. Metal Welding and Cutting
    1. Identify weldable and non-weldable materials used in collision repair.
    2. Weld and cut high-strength steel and other steels.
    3. Weld and cut aluminum.
    4. Determine the correct GMAW (Mig) welder type, electrode, wire type, diameter, and gas to be used in a specific welding situation.
    5. Set up and adjust the GMAW (MIG) welder to "tune" for proper electrode stickout, voltage, polarity, flow rate, and wire-feed speed required for the material being welded.
    6. Store, handle, and install high-pressure gas cylinders.
    7. Determine work clamp (ground) location and attach.
    8. Use the proper angle of the gun to the joint and direction of gun travel for the type of weld being made in the flat, horizontal, vertical, and overhead positions.
    9. Protect adjacent panels, glass, vehicle interior, etc. from welding and cutting operations.
    10. Protect computers and other electronic control modules during welding procedures.
    11. Clean and prepare the metal to be welded, assure good metal fit-up, apply weld-through primer if necessary, and clamp as required.
    12. Determine the joint type (butt weld with backing, lap, etc.) for weld being made.
    13. Determine the type of weld (continuous, butt weld with backing, plug, etc.) for each specific welding operation.
    14. Perform the following welds: continuous, stitch, tack, plug, butt weld with and without backing, and fillet.
    15. Perform visual and destructive tests on each weld type.
    16. Identify the causes of various welding defects; make necessary adjustments.
    17. Identify cause of contact tip burn-back and failure of wire to feed; make necessary adjustments.
    18. Identify cutting process for different materials and locations perform cutting operation.
    19. Identify different methods of attaching non-structural components (squeeze type resistant spot welds (STRSW), riveting, non-structural adhesive, silicon bronze, ETC.)
  Plus F. Plastics and Adhesives
    1. Identify the types of plastics; determine repairability.
    2. Identify the types of plastic repair procedures; clean and prepare the surface of plastic parts.
    3. Replace or repair rigid, semi-rigid, and flexible plastic panels.
    4. Remove or repair damaged areas from rigid exterior composite panels.
    5. Replace bonded rigid exterior composite body panels; straighten or align panel supports.
Plus III. MECHANICAL AND ELECTRICAL COMPONENTS
  Plus A. Suspension and Steering
    1. Identify one–time use fasteners .
    2. Remove, replace, inspect or adjust power steering pump, pulleys, belts, hoses, fittings and pump mounts.
    3. Remove and replace power steering gear (non-rack and pinion type).
    4. Remove and replace power rack and pinion steering gear; inspect and replace mounting bushings, tie rod ends, bellow boots, and brackets; ensure proper mounting location.
    5. Inspect and adjust (where applicable) steering linkage geometry (attitude/parallelism).
    6. Inspect and replace pitman arm.
    7. Inspect and replace relay (center link/intermediate) rod.
    8. Inspect, remove and replace idler arm and mountings.
    9. Inspect, remove and replace tie rod sleeves, clamps, and tie rod ends.
    10. Inspect, remove and replace steering linkage damper.
    11. Inspect, remove and replace upper and lower control arms.
    12. Inspect, remove and replace upper and lower control arm bushings, shafts, and rebound bumpers.
    13. Inspect, remove and replace upper and lower ball joints.
    14. Inspect, remove and replace steering knuckle/spindle/hub assemblies (including bearings, races, seals, etc.).
    15. Inspect, remove and replace front suspension system coil springs and spring insulators (silencers).
    16. Inspect, remove, replace, and adjust suspension system torsion bars, and inspect mounts.
    17. Inspect, remove and replace stabilizer bar bushings, brackets, and links.
    18. Inspect, remove and replace MacPherson strut cartridge or assembly, upper bearing, and mount.
    19. Inspect, remove, and replace rear suspension system transverse links, control arms, stabilizer bars, bushings, and mounts.
    20. Inspect, remove, and replace suspension system leaf spring(s), leaf spring insulators (silencers), shackles, brackets, bushings, and mounts.
    21. Inspect axle assembly for damage and misalignment.
    22. Inspect, remove and replace shock absorbers.
    23. Diagnose, inspect, adjust, repair or replace active suspension systems and associated lines and fittings.
    24. Measure vehicle ride height; determine needed repairs.
    25. Inspect, remove, replace, and align front and rear frame (cradles/sub).
    26. Diagnose steering column damage, looseness, and binding problems (including tilt mechanisms); determine needed repairs.
    27. Inspect, remove and replace steering shaft U-joint(s), flexible coupling(s), collapsible columns, and steering wheels.
    28. Diagnose manual and power steering gear (non-rack and pinion type) noises, binding, uneven turning effort, looseness, hard steering, and fluid leakage problems; determine needed repairs.
    29. Diagnose power rack and pinion steering gear noises, vibration, looseness, hard steering, and fluid leakage problems, ensure proper mounting location; determine needed repairs.
    30. Diagnose non-MacPherson front and rear suspension system noises and body sway problems; determine needed repairs.
    31. Diagnose MacPherson strut suspension system noises and body sway problems; determine needed repairs.
    32. Diagnose vehicle wandering, pulling, hard steering, bump steer, memory steering, torque steering, and steering return problems; determine needed repairs.
    33. Adjust front and rear wheel camber on suspension systems with camber adjustments.
    34. Check front and rear wheel camber on adjustable and non-adjustable suspension systems; determine needed repairs.
    35. Adjust caster on suspension systems with caster adjustments.
    36. Check caster on adjustable and non-adjustable suspension systems; determine needed repairs.
    37. Check and adjust wheel toe including centering steering wheel; determine needed adjustment or repair.
    38. Identify toe-out-on-turns (turning radius) related problems; determine needed repairs.
    39. Identify SAI (steering axis inclination), included angle, and KPI (king pin inclination) related problems; determine needed repairs.
    40. Identify thrust angle related problems; determine needed repairs.
    41. Check for front wheel setback; determine needed repairs.
    42. Diagnose tire wear patterns; determine needed repairs.
    43. Inspect tires, identify direction of rotation and location; check and adjust air pressure.
    44. Diagnose wheel/tire vibration, shimmy, and tramp (wheel hop) problems; determine needed repairs.
    45. Measure wheel, tire, axle, and hub runout; determine needed repairs.
    46. Diagnose tire pull (lead) problems; determine corrective actions.
    47. Reinstall wheels and torque lug nuts.
  Plus B. Electrical
    1. Check voltages in electrical wiring circuits with a DMM (digital multimeter).
    2. Check for voltage drop and/or current flow in electrical wiring circuits and components with a DMM (digital multimeter).
    3. Repair electrical circuits, wiring, and connectors.
    4. Inspect, test, and replace fusible links, circuit breakers, and fuses.
    5. Perform battery state-of-charge test; determine needed service.
    6. Inspect, clean, and replace battery.
    7. Dispose of batteries and battery acid according to local, state, and federal requirements.
    8. Perform slow/fast battery charge.
    9. Identify programmable electrical/electronic components; record data for reprogramming before disconnecting battery.
    10. Inspect, clean, and repair or replace battery cables, connectors, and clamps.
    11. Inspect alignment, adjust, remove and replace alternator (generator), drive belts, pulleys, and fans.
    12. Check operation of exterior lighting; determine needed repairs.
    13. Aim headlamp assemblies and fog/driving lamps; determine needed repairs.
    14. Inspect, test, and repair or replace switches, relays, bulbs, sockets, connectors, and wires of interior and exterior light circuits.
    15. Remove and replace horn(s); check operation.
    16. Check operation of wiper/washer systems; determine needed repairs.
    17. Check operation of power side and tailgate window; determine needed repairs.
    18. Inspect, remove and replace power seat, motors, linkages, cables, etc.
    19. Inspect, remove and replace components of electric door and hatch/trunk lock.
    20. Inspect, remove and replace components of keyless lock/unlock devices and alarm systems.
    21. Inspect, remove and replace components of electrical sunroof and convertible top.
    22. Check operation of electrically heated mirrors, windshields, back lights, panels, etc.; repair as necessary.
    23. Inspect, remove and replace components of power antenna circuits.
    24. Demonstrate the proper self-grounding procedures for handling electronic components.
    25. Check for module communication errors using a scan tool.
    26. Use wiring diagrams and diagnostic flow charts during diagnosis of electrical circuit problems.
    27. Demonstrate safe disarming techniques of high voltage systems on hybrid vehicles.
  Plus C. Brakes
    1. Inspect brake lines and fittings for leaks, dents, kinks, rust, cracks or wear; tighten loose fittings and supports; replace brake lines (double flare and ISO types), fittings, and supports.
    2. Inspect flexible brake hoses for leaks, kinks, cracks, bulging or wear; remove and replace hoses; tighten loose fittings and supports.
    3. Identify, handle, store, and install appropriate brake fluids; dispose of in accordance with federal, state, and local regulations.
    4. Bleed (manual, pressure, vacuum or surge) hydraulic brake system.
    5. Pressure test brake hydraulic system; determine needed repair.
    6. Adjust brake shoes; remove and reinstall brake drums or drum/hub assemblies and wheel bearings.
    7. Reinstall wheel and torque lug nuts.
    8. Remove and reinstall caliper assembly.
    9. Clean and inspect caliper mountings for wear and damage.
    10. Check parking brake system operation.
    11. Identify and replace ABS wheel speed sensor components.
    12. Depressurize ABS hydraulic or electronic system.
    13. Identify the proper procedures for handling brake dust.
    14. Check for bent or damaged brake system components.
  Plus D. Heating and Air Conditioning
    1. Identify and comply with environmental concerns relating to refrigerants and coolants.
    2. Maintain and verify correct operation of certified refrigerant recovery and recharging equipment.
    3. Locate and identify A/C system service ports.
    4. Identify and recover refrigerant from A/C system.
    5. Recycle refrigerant in accordance with EPA regulations.
    6. Identify, label, and store refrigerant.
    7. Test recycled refrigerant for non-condensable gases.
    8. Evacuate A/C system; check for leaks.
    9. Recharge A/C system with refrigerant; perform leak test.
    10. Identify oil type and maintain correct amount in A/C system.
    11. Inspect, adjust, and replace A/C compressor drive belts; check pulley alignment.
    12. Remove and replace A/C compressor; inspect, repair or replace A/C compressor mount.
    13. Inspect, repair or replace A/C system mufflers, hoses, lines, fittings, orifice tube, expansion valve, and seals.
    14. Inspect, test, and replace A/C system condenser and mounts.
    15. Inspect and replace receiver/drier or accumulator/drier.
    16. Inspect and repair A/C component wiring.
  Plus E. Cooling Systems
    1. Check engine cooling and heater system hoses and belts; determine needed repairs.
    2. Inspect, test, remove, and replace radiator, pressure cap, coolant recovery system, and water pump.
    3. Recover, refill, and bleed system with proper coolant and check level of protection; leak test system and dispose of materials in accordance with EPA specifications.
    4. Remove and replace fan (both electrical and mechanical), fan pulley, fan clutch, and fan shroud.
    5. Inspect, remove, and replace auxiliary oil/fluid coolers; check oil levels.
    6. Inspect, remove, and replace electric fan sensors; check operation.
  Plus F. Drive Train
    1. Remove, replace, and adjust shift or clutch linkage as required.
    2. Remove, replace, and adjust cables or linkages for throttle valve (TV), kickdown, and accelerator pedal.
    3. Remove and replace electronic sensors, wires, and connectors.
    4. Remove and replace powertrain assembly; inspect, replace, and align powertrain mounts.
    5. Remove and replace drive axle assembly.
    6. Inspect, remove and replace half shafts and axle constant velocity (CV) joints.
    7. Inspect, remove and replace drive shafts and universal joints.
  Plus G. Fuel, Intake and Exhaust Systems
    1. Inspect, remove and replace exhaust pipes, mufflers, converters, resonators, tail pipes, and heat shields.
    2. Inspect, remove and replace fuel tank, fuel tank filter, fuel cap, fuel filler hose, and inertia switch; inspect and replace fuel lines and hoses; check fuel for contaminants.
    3. Inspect, remove and replace engine components of air intake systems.
    4. Inspect, remove and replace canister, filter, vent, and purge lines of fuel vapor (EVAP) control systems.
  Plus H. Restraint Systems
    1. Identify and perform vehicle manufacturer’s recommended procedures for inspecting or replacing restraint systems and components.
    2. Inspect, remove, and replace seatbelt and shoulder harness assembly and components.
    3. Inspect restraint system mounting areas for damage; repair as needed.
    4. Verify proper operation of seatbelt.
    5. Deactivate and reactivate Supplemental Restraint System (SRS).
    6. Inspect, remove and replace Supplemental Restraint Systems (SRS) sensors and wiring; ensure sensor orientation.
    7. Verify that Supplemental Restraint System (SRS) is operational.
    8. Inspect, remove, replace and dispose of deployed and non-deployed airbag(s) and pretensioners.
    9. Use Diagnostic Trouble Codes (DTC) to diagnose and repair the Supplemental Restraint System (SRS).
Plus IV. PAINTING AND REFINISHING
  Plus A. Safety Precautions
    1. Identify and take necessary precautions with hazardous operations and materials according to federal, state, and local regulations.
    2. Identify safety and personal health hazards according to OSHA guidelines and the “Right to Know Law”.
    3. Inspect spray environment to ensure compliance with federal, state and local regulations, and for safety and cleanlines hazards.
    4. Select and use the NIOSH approved personal sanding respirator. Inspect condition and ensure fit and operation. Perform proper maintenance in accordance with OSHA Regulation 1910.134 and applicable state and local regulation.
    5. Select and use the NIOSH approved (Fresh Air Make-up System) personal painting/refinishing respirator system. Perform proper maintenance in accordance with OSHA Regulation 1910.134 and applicable state and local regulation
    6. Select and use the proper personal safety equipment for surface preparation, spray gun and related equipment operation, paint mixing, matching and application, paint defects, and detailing (gloves, suits, hoods, eye and ear protection
  Plus B. Surface Preparation
    1. Inspect, remove, store, and replace exterior trim and components necessary for proper surface preparation.
    2. Soap and water wash entire vehicle; use appropriate cleaner to remove contaminants.
    3. Inspect and identify substrate, type of finish, surface condition, and film thickness; develop and document a plan for refinishing using a total product system.
    4. Remove paint finish.
    5. Dry or wet sand areas to be refinished.
    6. Featheredge damaged areas to be refinished.
    7. Apply suitable metal treatment or primer in accordance with total product systems.
    8. Mask and protect other areas that will not be refinished.
    9. Mix primer, primer-surfacer or primer-sealer.
    10. Apply primer onto surface of repaired area.
    11. Apply two-component finishing filler to minor surface imperfections.
    12. Dry or wet sand area to which primer-surfacer has been applied.
    13. Dry sand area to which two-component finishing filler has been applied.
    14. Remove dust from area to be refinished, including cracks or moldings of adjacent areas.
    15. Clean area to be refinished using a final cleaning solution.
    16. Remove, with a tack rag, any dust or lint particles from the area to be refinished.
    17. Apply suitable sealer to the area being refinished when sealing is needed or desirable.
    18. Scuff sand to remove nibs or imperfections from a sealer.
    19. Apply stone chip resistant coating.
    20. Restore corrosion-resistant coatings, caulking, and seam sealers to repaired areas.
    21. Prepare adjacent panels for blending.
    22. Identify the types of rigid, semi-rigid or flexible plastic parts to be refinished; determine the materials, preparation, and refinishing procedures.
    23. Identify aluminum parts to be refinished; determine the materials, preparation, and refinishing procedures.
  Plus C. Spray Gun and Related Equipment Operation
    1. Inspect, clean, and determine condition of spray guns and related equipment (air hoses, regulators, air lines, air source, and spray environment).
    2. Check and adjust spray gun operation for HVLP (high volume, low pressure) or LVLP (low volume, low pressure) guns.
    3. Set-up (fluid needle, nozzle, and cap), adjust, and test spray gun using fluid, air, and pattern control valves.
  Plus D. Paint Mixing, Matching, and Applying
    1. Determine type and color of paint already on vehicle by manufacturer’s vehicle information label.
    2. Shake, stir, reduce, catalyze/activate, and strain paint.
    3. Apply finish using appropriate spray techniques (gun arc, gun angle, gun distance, gun speed, and spray pattern overlap) for the finish being applied.
    4. Apply selected product on test and let-down panel; check for color match.
    5. Apply single stage topcoat.
    6. Apply basecoat/clearcoat for panel blending or partial refinishing.
    7. Apply basecoat/clearcoat for overall refinishing.
    8. Denib, buff, and polish finishes where necessary.
    9. Refinish rigid, semi-rigid, and flexible plastic parts.
    10. Apply multi-stage coats for panel blending or overall refinishing.
    11. Identify and mix paint using a formula.
    12. Identify poor hiding colors; determine necessary action.
    13. Tint color using formula to achieve a blendable match.
    14. Identify alternative color formula to achieve a blendable match.
  Plus E. Paint Defects - Causes and Cures
    1. Identify blistering (raising of the paint surface); determine the cause(s) and correct the condition.
    2. Identify blushing (milky or hazy formation); determine the cause(s) and correct the condition.
    3. Identify a dry spray appearance in the paint surface; determine the cause(s) and correct the condition.
    4. Identify the presence of fish-eyes (crater-like openings) in the finish; determine the cause(s) and correct the condition.
    5. Identify lifting; determine the cause(s) and correct the condition.
    6. Identify clouding (mottling and streaking in metallic finishes); determine the cause(s) and correct the condition.
    7. Identify orange peel; determine the cause(s) and correct the condition.
    8. Identify overspray; determine the cause(s) and correct the condition.
    9. Identify solvent popping in freshly painted surface; determine the cause(s) and correct the condition.
    10. Identify sags and runs in paint surface; determine the cause(s) and correct the condition.
    11. Identify sanding marks (sandscratch swelling); determine the cause(s) and correct the condition.
    12. Identify contour mapping (shrinking and splitting) while finish is drying; determine the cause(s) and correct the condition.
    13. Identify color difference (off-shade); determine the cause(s) and correct the condition.
    14. Identify tape tracking; determine the cause(s) and correct the condition.
    15. Identify low gloss condition; determine the cause(s) and correct the condition.
    16. Identify poor adhesion; determine the cause(s) and correct the condition.
    17. Identify paint cracking (crowsfeet or line-checking, micro-checking, etc.); determine the cause(s) and correct the condition.
    18. Identify corrosion; determine the cause(s) and correct the condition.
    19. Identify dirt or dust in the paint surface; determine the cause(s) and correct the condition.
    20. Identify water spotting; determine the cause(s) and correct the condition.
    21. Identify finish damage caused by bird droppings, tree sap, and other natural causes; correct the condition.
    22. Identify finish damage caused by airborne contaminants (acids, soot, rail dust, and other industrial-related causes); correct the condition.
    23. Identify die-back conditions (dulling of the paint film showing haziness); determine the cause(s) and correct the condition.
    24. Identify chalking (oxidation); determine the cause(s) and correct the condition.
    25. Identify bleed-through (staining); determine the cause(s) and correct the condition.
    26. Identify pin-holing; determine the cause(s) and correct the condition.
    27. Identify buffing-related imperfections (swirl marks, wheel burns); correct the condition.
    28. Identify pigment flotation (color change through film build); determine the cause(s) and correct the condition.
    29. Measure mil thickness.
  Plus F. Final Detail
    1. Apply decals, transfers, tapes, woodgrains, pinstripes (painted and taped), etc.
    2. Buff and polish finish to remove defects as required.
    3. Clean interior, exterior, and glass.
    4. Clean body openings (door jambs and edges, etc.).
    5. Remove overspray.

Plus Pathway Standards

Plus I. FACILITY AND MOBILE EQUIPMENT MAINTENANCE
  Plus A. Develop and manage preventive maintenance plans and systems.
    Plus 1. Develop preventive maintenance plans and systems and equipment manufacturer requirements.
        a. Identify performance/reliability requirements for the use of facilities and equipment.
        b. Review and analyze facilities and equipment documentation to determine preventive maintenance requirements.
        c. Review safety and environmental regulations and policies to determine adequacy and compliance.
        d. Review performance/reliability and maintenance records to determine the efficacy of current systems and methods.
        e. Develop routine maintenance procedures and schedules to satisfy the performance/reliability requirements.
        f. Develop emergency maintenance procedures to satisfy the performance requirements.
        g. Determine equipment/material/supply and labor requirements for the procedures and schedules developed to satisfy performance/reliability requirements.
        h. Develop purchasing plans and inventory levels for supplies/parts needed to satisfy the developed procedures and schedules.
        i. Determine people and resources to satisfy the schedule and reliability requirements.
        j. Develop written preventative maintenance plans to satisfy the reliability requirements.
        k. Present and explain plans (e.g., business meetings).
    Plus 2. Monitor and evaluate the performance of maintenance plans and systems.
        a. Monitor and maintain information on facilities and equipment use and reliability.
        b. Monitor and maintain information on the implication and operation of preventative maintenance systems, including compliance with safety and environmental requirements (e.g., records, logs).
        c. Monitor and maintain information on the availability of parts/materials/supplies and the management of inventory levels.
        d. Evaluate maintenance plan and system performance and identify problems.
        e. Develop reports on system implementation and performance.
        f. Present and explain report (e.g., business meetings).
  Plus B. Maintain and improve facilities, equipment, and system performance.
    Plus 1. Develop and manage repair plans.
        a. Identify and describe facility and mobile equipment reliability/performance problems.
        b. Determine causes of reliability/performance problems of facilities, equipment, subsystems, and/or components including electrical/electronic, fluid power, and mechanical systems and computer control systems.
        c. Determine repair procedures and equipment, materials, parts, supplies, and labor requirements to accomplish repairs.
        d. Develop written plans (e.g., repair plan forms).
        e. Present and explain report (e.g., business meetings).
    Plus 2. Develop plans for improving facilities/equipment/system performance.
        a. Review maintenance reports on performance of current facilities, equipment, and the maintenance and reliability system.
        b. Analyze and evaluate professional literature on new products/technology/methods with higher levels of reliability and performance.
        c. Identify potential areas for improvement.
        d. Analyze costs & benefits of alternative strategies (e.g., buy new equipment, upgrade equipment, change maintenance system) for improving performance.
        e. Develop written improvement plan with recommendations.
        f. Present and explain plan (e.g., business meetings).

Plus Foundation Standards

Plus I. ACADEMIC FOUNDATIONS
  A. Demonstrate achievement of cluster specific academic knowledge & Standards required to pursue the full-range of career & post-secondary education opportunities within the career cluster.
  B. High school graduation requirements & state standards must be met in addition to these academic knowledge & Standards
Plus II. COMMUNICATIONS
  Plus A. Comprehend and use reading strategies to learn meaning, technical concepts and vocabulary
    Plus 1. Determine and use reading strategy (Skimming, reading for detail, reading for meaning and critical analysis) to determine purpose of text.
        a. Use reading strategy to achieve intended purpose.
        b. Identify complexity of text
        c. Evaluate and explain relevance, accuracy and appropriateness to purpose
    Plus 2. Understand content, technical concepts and vocabulary to analyze information and follow directions.
        a. Identify issues and questions.
        b. Analyze information presented in a variety of formats, such as tables, lists, figures, etc
        c. Identify key technical concepts and vocabulary.
    Plus 3. Interpret, transcribe and communicate information, data and observations to apply information learned from reading to actual practice.
        a. Interpret technical materials used.
        b. Summarize overall meaning of text.
        c. Identified strategies for applying information learned to task or new situation.
  Plus B. Locate, organize and reference written information from various sources to communicate with co-workers and clients/participants.
    Plus 1. Locate written information to communicate with co-workers and clients/participants.
        a. Conduct search of information on topic using card catalog, keywords, and/or search engines.
        b. Locate variety of resources such as books, journals, and electronic forms including the Internet.
        c. Select the resources that best relate to the topic.
    Plus 2. Organize information to use in written and oral communications.
        a. Read and take notes from selected resources.
        b. Prepare outline that emphasizes major points with supporting data.
        c. Present information in organized easy-to-follow manner.
    Plus 3. Document the source and proper reference for written information.
        a. Prepare a bibliography according to MLA, APA, CBE, Chicago, Depending on the warranted language style.
        b. Use parenthetical, footnotes and endnote accurately.
        c. Follow plagiarism and copyright rules and regulations.
  Plus C. Use correct grammar, punctuation and terminology to write and edit documents.
    Plus 1. Compose multi-paragraph writing clearly, succinctly, and accurately to write documents.
        a. Organize and arrange information for effective coherence.
        b. Report relevant information in order of occurrence.
        c. Interpret information, data, and observations correctly.
        d. Present main ideas and supporting facts.
    Plus 2. Use description of audience and purpose to prepare written documents.
        a. Use technical terms and concepts.
        b. Incorporate and use references effectively and accurately.
        c. Report objective and/or subjective information to achieve the purpose and meet the needs of the audience.
    Plus 3. Use correct grammar, spelling, punctuation and capitalization to prepare written documents.
        a. Use correct grammar and sentence structure.
        b. Use correct spelling.
        c. Use correct punctuation and capitalization.
  Plus D. Develop and deliver formal and informal presentations using appropriate media to engage and inform audiences.
    Plus 1. Prepare oral presentation to provide information for intended purpose and audience.
        a. Know subject matter well enough to be independent or written aids.
        b. Identify characteristics of the audience and adjust to the level of interest and understanding.
        c. Use technical terms and concepts correctly.
        d. Information is well-organized in logical sequences that make the major points well-understood by the audience.
    Plus 2. Identify and prepare support materials to accompany oral presentation.
        a. Utilize media and visual aids appropriate to understanding of topic.
        b. Prepare easy-to-view visual aids and support materials that are without error.
        c. Operate equipment used with support materials smoothly and efficiently.
        d. Rehearse presentation.
    Plus 3. Deliver presentation to sustain listener's attention and interest.
        a. Deliver presentation without grammatical error.
        b. Speak clearly with appropriate volume, rate and gestures while making and maintaining appropriate eye contact with the audience.
        c. Use support materials in the presentation that enhance the understanding of the topic & the interest level of the audience.
        d. Stay within presentation time parameters.
        e. Use verbal and nonverbal feedback strategies to engage discussion and adjust message and delivery.
        f. Respond to questions and comments on presentation.
  Plus E. Interpret verbal and nonverbal cues/behaviors to enhance communication with co-workers and clients/participants.
    Plus 1. Interpret verbal cues/behaviors to enhance communication.
        a. Identify verbal cues/behaviors.
        b. Observe voice tempo, quality, tone and volume.
        c. Explain message conveyed by verbal cues/behaviors.
    Plus 2. Interpret nonverbal cues/behaviors to enhance communication.
        a. Identify nonverbal cues/behaviors.
        b. Observe eye contact, facial expressions, posture gestures and other body language.
        c. Explain message conveyed by nonverbal cues/behaviors.
  Plus F. Apply active listening Standards to obtain and clarify information.
    Plus 1. Interpret message/information given to clarify information.
        a. Indicate Familiarity of topic being presented.
        b. Respond accordingly using appropriate verbal and nonverbal language.
        c. Answer questions correctly and be able to provide feedback in own words.
    Plus 2. Respond with restatement and clarification techniques to clarify information.
        a. Ask questions to seek or confirm understanding.
        b. Paraphrase and/or repeat information.
        c. Record notes and summarize information from written notes.
  Plus G. Develop and interpret tables, charts, and figures to support written and oral communications.
    Plus 1. Develop tables, charts and figures to support written and oral communication.
        a. Compile facts and arrange in an organized manner for a table, chart or figure.
        b. Document sources of data.
        c. Determine most appropriate way to display data for effective coherence.
        d. Prepare table, chart, graph or figure for inclusion in publication or presentation.
    Plus 2. Interpret tables, charts and figures used to support written and oral communication.
        a. Evaluate reference or source of data for authenticity and reliability.
        b. Explain information presented in tables, charts and figures.
        c. Prepare written summary of findings expressed in tables, charts and figures.
Plus III. PROBLEM AND CRITICAL THINKING Standards
  Plus A. Formulate ideas, proposals and solutions to problems.
    1. Clarify the problems or issues to be addressed and the objectives.
    2. Identify constraints and parameters.
    3. Obtain and analyze available information and statistical data.
    4. Generate alternative ideas, proposals, and solutions that would solve the problem.
    5. Evaluate alternative solutions.
    6. Identify the best solution based on risks, costs, and benefits.
    7. Present the solution and the logic to rationale for the solution.
  Plus B. Analyze and evaluate ideas, proposals, and solutions to problems.
    1. Confirm definition of problem and objectives.
    2. Confirm constraints and parameters.
    3. Evaluate the basic assumptions.
    4. Evaluate the quality of information used to support solution.
    5. Evaluate the analysis of data to support solution.
    6. Evaluate the logic and reasoning used to develop solution.
    7. Evaluate the risks, costs, and benefits of testing and implementing the solution.
    8. Make recommendations on supporting, changing, or not supporting the solution.
  Plus C. Develop solutions to performance problems using an structured problem-solving process.
    1. Describe the problem completely and accurately using data and graphs and charts.
    2. Develop & present a comprehensive mapping of potential root & indirect causes (e.g., fishbone diagrams).
    3. Identify and evaluate alternative solutions.
    4. Test, monitor and evaluate best solutions.
    5. Develop plans to fully implement solutions to address performance problem.
Plus IV. INFORMATION TECHNOLOGY APPLICATIONS
  Plus A. Use Personal information Management (PIM)/Productivity applications.
    Plus 1. Manage Personal Schedule and contact information.
        a. Create and update a to-do list with due dates, status, category, and priorities.
        b. Add, delete, and edit schedules. Use features such as recurring events, multiple-day, and reminders.
        c. Group and categorize contact information.
    Plus 2. Create memos and notes.
        a. Create notes, informal memos, and reminders.
  Plus B. Use electronic mail applications.
    Plus 1. Use email to share files and documents.
        a. Open (or detach) and save attachments to the intended location.
        b. Select appropriate strategy (attachment vs. link) for sharing information.
        c. Use Appropriate e-mail security measures. (e.g., use virus scan to check virus, do not download attachments form unknown sources.)
    Plus 2. Use email to communicate within and across organizations.
        a. Create email messages in accordance with established business standards (e.g., grammar, word usage, spelling, sentence structure, clarity.)
        b. Manage mailboxes by deleting and organizing messages.
        c. Use e-mail features such as reply requested, return receipt, out of office notices.
  Plus C. Use internet applications
    Plus 1. Access and navigate Internet (e.g., use a web browser).
        a. Navigate between and within web sites.
        b. Access and use multiple browser windows.
        c. Differentiate between secure and non-secure web sites.
        d. Download a file from a website to the desired location.
    Plus 2. Search for information and resources.
        a. Select search engine(s) appropriate for desired information.
        b. Identify and articulate an information search.
        c. Use phrase search and simple Boolean logic (AND, OR, NOT, NEAR).
        d. Refine search by modifying search terms.
    Plus 3. Evaluate Internet resources.
        a. Prioritize Internet resources against search criteria.
        b. Look for corroboration and independent validation of information (do different sites reference each other, is the information consistent).
        c. Take action to clarify ambiguous or incomplete information.
  Plus D. Use writing/publishing applications.
    Plus 1. Prepare simple documents and other business communications.
        a. Create documents (letters, memos and reports) both with and without templates.
        b. Format text using basic formatting functions (e.g., paragraph spacing, margins, bullets, numbering).
        c. Employ word processing utility tools (e.g., track changes or thesaurus).
    Plus 2. Performance Element: Prepare reports & other business communications, integrating graphics & other non-text elements.
        a. Use advanced formatting features (headers, footers, page numbering, styles).
        b. Customize tables (add borders and shading, merge rows and columns, adjust row/column sizes).
        c. Use inserts picture/object function to place graphics in document and adjusts text formatting accordingly.
        d. Employ document organization tools (e.g., outline, footnotes, and endnotes).
    Plus 3. Prepare complex publications.
        a. Make changes to format or layout of an existing complex publication or template (e.g., 8-page, 2-color newsletter with columns, sidebars, photos and graphics, multi-color output).
        b. Organize content and standardize format from various sources.
        c. Create non-print output for publication (e.g., PDF, postscript).
  Plus E. Use presentation applications.
    Plus 1. Prepare presentations for training, sales and information sharing.
        a. Create a new presentation using both text and content layouts.
        b. Change color scheme for a slide design.
        c. Create/edit external graphic elements (e.g., a scanned photo)
        d. Edit existing animations and action buttons.
        e. Create new slide transitions.
    Plus 2. Deliver presentations with supporting materials.
        a. Create and distribute presentation handouts or speaker notes.
        b. Print either key slides or an entire presentation in handout or notes format.
  Plus F. Create an automated slide show.
    Plus 1. Use spreadsheet applications.
        a. Create Spreadsheet.
        b. Create new spreadsheet, based on a set of data where you must identify the appropriate structure (e.g., rows and columns) for data display and analysis.
        c. Apply cell type formatting (e.g., date, dollar, text and decimal) appropriate to data type.
        d. Add document identification (e.g., page numbers, dates, and titles in headers and footers).
    Plus 2. Print only relevant data so that it is readable (e.g., use set print area to fit into one or multiple pages).
        a. Perform calculations and analysis on data.
        b. Write simple formulas.
        c. Use chart wizard to create a chart or graph from adjacent selections, with appropriate chart type and labels.
        d. Use filter comparison criteria to find specific values in rows in a list.
  Plus G. Build calculations using the formula wizard.
    Plus 1. Use database applications.
        a. Manipulate data elements.
        b. Enter data using a form.
        c. Locate/replace data using search and replace functions.
    Plus 2. Process data using database functions (e.g., structure, format, attributes, relationships, keys).
        a. Search a database table to locate records.
        b. sort data using single and multiple-field sorts.
        c. Perform single and multiple-table queries (e.g., create, run, save).
        d. Print forms, reports, and results or queries.
        e. Verify accuracy of output.
  Plus H. Use collaborative/groupware applications.
    Plus 1. Facilitate group work through management of shares schedule and contact information.
        a. Add, delete, and edit group schedule. Use features such as recurring events, multiple-day, and reminders.
        b. Create a meeting request or task assignment.
        c. Add or delete contacts in a shared address book.
    Plus 2. Facilitate group work through management of shared files and online information.
        a. Organize , store and share files in network directories (e.g., copy and delete files, create new folders, move documents between folders).
        b. Organize, store, and share files using a document library or database.
        c. Organize, store, and share files using web sites (e.g., post messages and upload/download files).
    Plus 3. Facilitate group work through instant messaging or virtual meetings.
        a. Participate in virtual group discussions and meetings.
        b. Send or respond to an instant message from a group list.
  Plus I. Use computer operations applications.
    Plus 1. Manage computer operations.
        a. Install/uninstall an application.
        b. Connect parts of the computer to peripherals.
        c. Interrupt and restart applications on the computer when they freeze.
        d. Configure desktop environment and applications for efficient operation (e.g., create shortcuts, customize monitor size, customize menu bars).
        e. Apply basic commands of operating system software (e.g., create, rename and delete directories).
        f. Employ desktop operating Standards (e.g., use mouse buttons and keyboard shortcuts).
    Plus 2. Manage file storage.
        a. Differentiate between files and directories.
        b. Use folders or directories with meaningful names to store related files.
        c. Backup data periodically to backup media (CD, disk, etc.) or server.
        d. Apply appropriate file and disk management techniques (e.g., defragment and rearrange files, reinstall backup data).
        e. Determine file organization (e.g., use appropriate directory structures and names).
    Plus 3. Compress or alter files.
        a. Compress and uncompress files/folders using compression software.
        b. Convert file formats (e.g., convert MSExcel or MSWord format file to Adobe Acrobat (PDF) format).
        c. Convert Existing files using utilities provided by the software (e.g., update files from older version, convert file created by MSWorks to MSWord).
  Plus J. Use computer based equipment (containing embedded computers or processors used to control electromechanical devices).
    Plus 1. Operate computer driven equipment and machines.
        a. Operate equipment and machine with assistance.
        b. Secure needed supplies and resources.
        c. Follow power-up and log-on procedures.
        d. Interact with/respond to system messages using console device.
        e. Run application/jobs in accordance with processing procedures.
        f. Follow log-off and power-down procedure(s).
  Plus K. Use geographic information system software.
    1. Represent data maps.
    2. Locate physical address on maps
    3. Estimate distance and travel times between two or more locations.
    4. Produce and print maps.
Plus V. SYSTEMS
  Plus A. Explain the role and major functions of a TDL organization.
    1. Describe and explain the mission of TDL organizations.
    2. Explain the role of TDL organizations within the industry.
    3. Define and explain the critical customers, suppliers, and stakeholders for the organization.
    4. Explain the major competitive challenges faced by the organization
    5. Describe and explain the major internal functions and structure of the organization.
  Plus B. Perform and explain the major measures used by a TDL organization to manage and improve performance.
    1. Define and explain measures for financial performance (e.g., profitability, cost reduction, asset utilization).
    2. Define and explain the measures for market performance (e.g., customer and sales/service growth). define and explain the measures for service and internal operations performance (e.g., customer satisfaction, service quality, cycle time).
    3. Define and explain the measures for service and internal operations performance (e.g., customer satisfaction, service quality, cycle time).
    4. Define and explain the measures for organizational compliance and health, safety and environmental performance (e.g., audit findings, emissions, lost time accidents).
  Plus C. Explain the impact of economic, social & technological changes on TDL organization & its role in the TDL industry.
    1. Explain the impact of economic changes including economic growth/decline, income growth, consumer confidence, interest rates, fuel and material costs.
    2. Explain the impact of social changes including consumer attitudes and preferences, demographics, population shifts.
    3. Explain the impact of technological changes including transportation and information technology
  Plus D. Explain the role of risk management in reducing risks and improving performance in TDL organizations.
    1. Explain objectives of risk management programs.
    2. Describe the major types of loss exposures for TDL organization including property, liability, personnel,and net income.
    3. Describe the approaches for managing organizational risks.
  Plus E. Explain the roles and functions of government in regulating and supporting TDL organizations within the industry.
    1. Explain roles in regulating domestic transportation operations.
    2. Explain roles in regulating international transportation operations.
    3. Explain roles in public transportation infrastructure management.
    4. Explain roles in health, safety and environmental management:
  Plus F. Manage customer relationships (internal and/or external customers).
    1. Determine customer needs and requirements.
    2. Determine customer satisfaction and fulfillment of customer requirements.
    3. Respond to customer problems and complaints.
  Plus G. Develop and manage plans and budgets to accomplish organizational goals and objectives.
    1. Develop work plans and budgets that allocate people and resources.
    2. Develop reports on performance and resource utilization.
    3. Modify plans and budgets to meet goals and objectives.
  Plus H. Develop plans to improve organizational performance including customer satisfaction & service/operations performance.
    1. Identify and describe most critical performance problems.
    2. Identify opportunities for improvement.
    3. Use structured problem-solving process to develop improvement plans.
  Plus I. Maintain compliance with organizational policies and government laws and regulations.
    1. Identify and explain relevant organizational policies and government laws for specific functions within TDL organizations.
    2. Determine compliance with policies and regulations.
    3. Performance Element: Make recommendations on improving compliance.
Plus VI. SAFETY, HEALTH AND ENVIRONMENT
  Plus A. Describe the major regulatory areas (e.g., personal protective equipment) and government laws and regulations.
    1. Describe the major areas addressed in health and safety laws and regulations.
    2. Describe the major areas addressed in environmental management laws and regulations.
  Plus B. Explain the major components & benefits of health, safety & environmental management systems in TDL organizations.
    1. Describe the major components.
    2. Explain the role and benefits of each component.
  Plus C. Explain how government agencies promote compliance and improved health, safety and environmental performances in TDL organizations.
    1. Describe the major measures and types of data used by government agencies to measure and monitor health, safety, and environmental risks and performance.
    2. Explain how government can ensure compliance and promote improved performance in TDL organizations.
  Plus D. Explain how TDL organizations promote improved health, safety & environmental performance in logistics, distribution, & transportation organizations.
    1. Describe the major measures and types of data used by organizations to measure and monitor health, safety, and environmental risks and performance.
    2. Explain how organizations can improve their performance.
  Plus E. Demonstrate personal commitment to safety, health and environment policies and procedures.
    1. Maintain knowledge of organizational safety, health and environmental management policies and procedures.
    2. Follow organizational policies and procedures.
    3. Educate and orient other workers.
    4. Maintain a safe work area.
    5. Identify and describe workplace hazards.
    6. Perform regular audits and inspections to maintain compliance.
    7. Maintain documentation on compliance.
    8. Identify and report health, safety and environmental problems.
    9. Participate in accident/incident investigations.
  Plus F. Develop plans to improve health, safety, and environmental performance.
    1. Identify and describe most critical performance problems.
    2. Identify opportunities for improvement.
    3. Use structured problem-solving process to develop improvement plans.
Plus VII. LEADERSHIP AND TEAMWORK
  Plus A. Provide group leadership.
    1. Work with others to develop and gain commitment to team goals.
    2. Motivate team members to achieve goals.
    3. Promote the full involvement and utilization of team members.
    4. Distribute responsibility and work load fairly.
  Plus B. Collaborate with others.
    1. Demonstrate commitment and positive attitude toward team goals.
    2. Take responsibility for shared group individual work tasks.
    3. Complete your share of the work.
    4. Assist team members in completing their work.
    5. Adapt effectively to changes in projects and work activities.
    6. Negotiate effectively to arrive at decisions.
    7. Treat people with respect.
    8. Provide constructive praise and criticism.
    9. Demonstrate sensitivity and value for diversity.
    10. Resolve conflicts.
    11. Manage Stress and control emotions.
  Plus C. Conduct and participate in meetings.
    1. Develop meeting objectives, goals and agenda.
    2. Assign responsibilities for preparing materials and leading discussions.
    3. Prepare materials for leading discussion.
    4. Assemble and distribute meeting materials.
    5. Attend scheduled meetings on time.
    6. Conduct meeting to achieve objectives within scheduled time.
    7. Demonstrate effective communication Standards in meetings.
    8. Produce and distribute meeting minutes including decisions and next steps.
Plus VIII. ETHICS AND LEGAL RESPONSIBILITY
  Plus A. Demonstrate awareness of legal responsibilities for different roles and functions within organizations.
    1. Explain legal responsibilities of employees to comply with government laws and regulations.
    2. Explain the major government laws & regulations that define legal responsibilities for different roles & functions including commercial, consumer, health, safety, environmental & employment laws & regulations.
  Plus B. Recognize differences in ethical and legal responsibilities.
    1. Explain differences between ethical and legal responsibilities for different roles and functions.
    2. Explain employer expectations on ethical workplace behavior, personal responsibility and how they are expressed
    3. Explain workplace differences in personal or professional ethics.
  Plus C. Apply ethical reasoning to different workplace situations.
    1. Evaluate alternative responses to workplace situations based on legal responsibilities and employer policies.
    2. Evaluate alternative responses to workplace situations based on personal or professional ethical responsibilities.
    3. Identify and explain personal and long term workplace consequences of unethical or illegal behaviors.
    4. Determine and explain most appropriate response based on legal and ethical considerations.
  Plus D. Identify strategies for responding to unethical or illegal actions of individuals and organizations.
    1. Identify and explain alternative strategies for responding to unethical or illegal actions.
    2. Identify and explain best strategy.
Plus IX. EMPLOYABILITY AND CAREER DEVELOPMENT
  Plus A. Explain written organizational policies, rules and procedures to help employees perform their jobs.
    Plus 1. Locate appropriate information on organizational policies in handbooks and manuals.
        a. Identify the contents of various organizational publications.
        b. Select the appropriate document(s) as reference for the situation.
    Plus 2. Discuss how specific organizational policies and rules influence a specific work situation.
        a. Locate and identify specific organizational policy, rule or procedure to assist with given situation.
        b. Explain specific organizational policy, rule or procedure to improve a given situation.
  Plus B. Identify and demonstrate positive work behaviors and personal qualities.
    Plus 1. Demonstrate self-discipline, self-worth, positive attitude, and integrity in a work situation.
        a. Identify the value of maintaining regular attendance.
        b. Identify and follow company dress and appearance standards..
        c. Explain ways to exhibit pride in work.
    Plus 2. Demonstrate flexibility and willingness to learn new knowledge and Standards.
        a. Exhibit ability to handle stress in a given situation.
        b. Display initiative and open-mindedness in accomplishing a work challenge.
        c. Participate in company orientation and training programs with enthusiasm.
        d. Complete all tasks thoroughly and identify strategies for accomplishing a job.
    Plus 3. Exhibit commitment to the organization.
        a. Follow established rules, regulations and policies to handle situation.
        b. Compare the role of the employer or manager and the role of the employee in the flow of work.
        c. Describe examples of practicing cost effectiveness.
        d. Demonstrate time management by prioritizing work to meet deadlines.
  Plus C. Identify and explore career opportunities in one or more career pathways.
    Plus 1. Locate and identify career opportunities that appeal to personal career goals.
        a. Locate and interpret career information for at least one career cluster.
        b. Identify job requirements for career pathways.
        c. Identify educational and credentialing requirements for career cluster and pathways.
    Plus 2. Match interests and aptitudes to selected careers.
        a. Identify personal interests and aptitudes.
        b. Identify job requirements and characteristics of selected careers.
        c. Compare personal interests and aptitudes with job requirements and characteristics of career selected.
        d. Modify career goals based on results of personal interests and aptitudes with career requirements and characteristics.
  Plus D. Develop a personal career plan to meet career goals and objectives.
    Plus 1. Develop career goal and objectives to plan future career direction.
        a. Identify career that matches individual interests and aptitudes.
        b. Develop realistic career goal with appropriate time frame.
        c. Identify realistic objectives for reaching and advancing in career within the estimated timeline.
    Plus 2. Develop strategies to research career objectives.
        a. Develop a list of strategies for achieving educational requirements for selected career.
        b. Identify multiple strategies for obtaining employment experiences.
        c. Identify alternative career goals and objectives and make adjustments in plan to achieve alternate goal.
        d. Develop and maintain a personal educational and career portfolio.
  Plus E. Demonstrate ability to seek and apply for employment.
    Plus 1. Use multiple resources to locate job opportunities.
        a. Identify resources for finding employment.
        b. Analyze resources to determine those that are most appropriate for desired career.
        c. Compare job requirements with personal qualifications, interests and aptitudes.
        d. Select job that matches personal qualifications, interests, and aptitudes.
    Plus 2. Prepare a resume and letter of application to apply.
        a. Identify respective employer's submission requirements.
        b. Gather information and prepare resume in correct format.
        c. Write a letter of application for specific job opening in correct format without error.
    Plus 3. Complete an employment application to obtain employment.
        a. Gather information for application.
        b. Complete all questions on application with appropriate an honest answers.
        c. Sign and date application.
        d. Attach any supporting material required or requested.
    Plus 4. Interview to obtain employment.
        a. Dress appropriately for interview.
        b. Exhibit professional conduct before, during and after interview.
        c. Explain your qualifications and interests clearly and concisely.
        d. Answer ask questions honestly and concisely
        e. Write follow-up letter after interview.
  Plus F. Demonstrate ability to evaluate and compare employment opportunities and accepts employment.
    Plus 1. Evaluate and compare employment opportunity to individual needs and career plan.
        a. Identify job advantages and disadvantages.
        b. Compare job benefits to individual needs.
        c. Compare job opportunities and responsibilities to career plan.
    Plus 2. Accept or reject employment.
        a. Make decision to accept or reject employment based on facts.
        b. Write acceptance or rejection letter without error.
        c. Complete employment forms upon acceptance without error.
Plus X. TECHNICAL Standards
  Plus A. Identify and explain the role and function of necessary transportation-related technological systems.
    1. Identify and explain systems for transporting people and freight.
    2. Identify and explain systems for support operations.
    3. Identify and explain information technology applications.
  Plus B. Explain the importance of measuring and managing the reliability and performance of technological systems.
    1. Define and explain the concept of reliability.
    2. Explain how reliability and overall system performance is measures and monitored.
    3. Describe the performance of TDL organizations.
    4. Describe the results of poor reliability and performance of technological systems in improving the performance of TDL organizations.
    5. Explain how employees can contribute to improved reliability and performance (e.g., design, selection, maintenance, operation/utilization).
  Plus C. Explain major health, safety and environmental risks and potential impacts of technological systems.
    1. Explain the major health, safety and environmental risks and potential impacts of technological systems.
    2. Explain how these risks and impacts can be managed in TDL organizations.
  Plus D. Participate in the evaluation and selection of technological systems.
    1. Identify and explain the organizational requirements and selection criteria for technological systems.
    2. Use the requirements and selection a criteria to evaluate alternatives.
    3. Recommend the best technological systems.
  Plus E. Participate in efforts to improve the utilization and performance of technological systems.
    1. Identify and prioritize reliability and performance problems.
    2. Identify opportunities for improvement.
    3. Use structured problem-solving process to develop improvement plans.

Plus Career & Employability Standards

Plus I. APPLIED ACADEMIC SKILLS
  Plus A. Reading, English & Language Arts
    1. Read a technical manual and write a clear & logical report explaining the information using standard business English.
    2. Give a verbal report on reading from a technical manual.
    Plus 3. Read a case study and identify the details about the situation, define technical terms, jargon, or words with multiple meanings based on context, and summarize the conclusion.
        a. Relate the results of study to a similar situation in a verbal or writen report.
    4. Take a verbal and written position on a topic and use correct grammar to defend it.
  Plus B. Mathematics
    Plus 1. Approach practical and workplace problems using a variety of mathematical techniques.
        a. Problems include making conversions between the metric system and non-English systems of measurement, mixed units (such as hours and minutes), and can require serveral steps to finding a solution.
    2. Research how math is used in the workplace and make a presentation detailing the process.
  Plus C. Listening & Presentation Skills
    1. Use correct grammar to communicate verbally.
    2. Listen to a presentation and record important information. Report back identifying central themes and use key points to explain how the message applies to a similar situation.
  Plus D. Technology
    1. Apply technology to workplace or career situation. Include research and a written paper.
Plus II. CAREER PLANNING
  Plus A. Career Planning
    1. Organize career information and labor market trends from a variety of sources.
    2. Explain the advantages and disadvantages of working for self, others, being an employee of a large or small organization.
    3. Analyze information & preferences from work-based opportunity.
    4. Interpret information from a variety of career assessments to identify career interests and abilities.
    5. Apply a decision-making model and use career assessment information to choose a career pathway.
    6. Annually review EDP and include plan for continuing education.
Plus III. DEVELOPING AND PRESENTING INFORMATION
  Plus A. Developing and Presenting information
    1. Gather, interpret, analyze, and refine data.
    2. Analyze and synthesize information and data from multiple sources.
    3. Plan and transform ideas and requirements into a concept, service, or product.
    4. Assess the quality of the concept, service, or product using a predetermined standard.
    5. Develop a plan to market a new product, service, or concept which includes identifying of customers, a graphic presentation, product requirements, and costs.
    6. Practice and demonstrate presentation skills using a variety of media and interpretive data.
Plus IV. PROBLEM SOLVING
  Plus A. Problem Solving
    1. Apply a problem solving model to a workplace situation that involves setting goals, implementing and evaluating results.
    2. Identify typical problems that occur in a workplace and use a problem solving model to devise solutions, compare alternatives to past solutions, and predict their success.
Plus V. PERSONAL MANAGEMENT
  Plus A. Responsibility
    1. Demonstrate regular attendance, promptness, and staying with a task until satisfactory completion.
    2. Complete assignments with minimum supervision and meet deadlines.
    3. Use mistakes as learning opportunities; demonstrate persistence and adaptability to change.
    4. Initiate projects and extra activities for personal satisfaction.
  Plus B. Self-Management
    1. Monitor & evaluate accurately one's progress towards a goal or completion of a project.
    2. Demonstrate health and safety practices and drug-free behavior in school & workplace setting.
    3. Obtain a driver license and demonstrate driving skills and safety and/or use public transportation.
    4. Prioritize and accomplish tasks independently.
    5. Use appropriate personal expression and relate to school and work settings.
  Plus C. Ethical Behavior
    1. Demonstrate ethical behavior in school, work, and community situations.
    2. Describe employer-employee rights and responsibilities.
    3. Demonstrate appropriate behaviors necessary to maintaining employment.
    4. Demonstrate positive personal qualities as a group leader.
  Plus D. Respect for Self and Others
    1. View accomplishments or failures of self and others accurately and in a positive manner.
    2. Understand how to make improvements and ask for help from adults as needed.
    3. Offer encouragement and ideas to others as they work toward attaining their goals.
    4. Provide for customer needs and expectations in a helpful and courteous manner.
    5. Respect other points of view.
    6. Demonstrate customer service skills in an appropriate setting by listening, suggesting solutions, and communicating the issues at hand.
Plus VI. ORGANIZING SKILLS
  Plus A. Time
    1. Determine goals and develop an action plan to accomplish them within a given time frame.
    2. Read time charts and work schedules and perform tasks within time constraints of school or the workplace.
    3. Prioritize tasks and revise schedules as needed.
  Plus B. Money
    1. Estimate costs and prepare a detailed budget for a school-based or work-based project.
    2. Report the costs of various components of a budget and adjust budget items as needed.
    3. Understand compensation practices and financial management and explain how financial resources can be used effectively and efficiently.
  Plus C. Materials
    1. Utilize materials, tools, and processes to complete a task related to a career selection.
    2. Compile a list of materials and supplies needed in advance of an assignment.
    3. Acquire resources in a timely fashion and take responsibility for their care.
    4. Identify and prepare tools, equipment, space, and facilities appropriate for a task.
    5. Work within constraints of safety precautions and available resources.
  Plus D. Human Resources
    1. Learn cooperation and leadership in a team at school or in a workplace setting.
    2. Organize and communicate with members of a team using varied methods of communications.
    3. Recognize the individual roles of team members, delegate tasks, and give feedback on performance.
    4. Acknowledge and utilize the skills, abilities, and input of all member of a team.
Plus VII. TEAMWORK
  Plus A. Group Participation
    1. Exhibit teamwork skills including trust and loyalty to group, and demonstrate connectedness to group members, values, and culture.
    2. Take personal responsibility for influencing and accomplishing group goals.
    3. Demonstrate understanding of how effective teams operate within organization and diverse settings.
    4. Solve a career/work-related problem as a member of a team.
  Plus B. Conflict Resolution
    1. Demonstrate leadership by listening to others and asking appropriate questions to clarify a problem or issue.
    2. Summarize a problem clearly and in appropriate detail.
    3. Suggest constructive alternatives with confidence that will help resolve a conflict.
    4. Compromise and/or build consensus within a group and summarize the decision of the group while maintaining respect for minority viewpoints.
    5. Participate in the implementation of a group's decision and evaluate the results.
    6. Show sensitivity to others' thoughts and opinions and relate them to the resolution process.
  Plus C. Diversity
    1. Understand and respect the concerns of members of cultural, gender, age, and ability groups.
    2. Be respectful of a variety of differences of people in a work/school setting.
    3. Demonstrate ability to work with others with different backgrounds, cultures, and abilities.
  Plus D. Leadership
    1. Demonstrate leadership ability in a work or school setting.
    2. Recognize and take advantage of leadership opportunities that give direction to other team members, or that encourage other members to complete tasks.
Plus VIII. NEGOTIATION SKILLS
  Plus A. Negotiation Skills
    1. Using correct terminology, clarify the problem or issue to be negotiated.
    2. Identify, organize, and define ideas from various sources to logically support a position and use these ideas in debate.
    3. Demonstrate objectivity in assessing other viewpoints by considering all sides of an issue, using past experience, data and logical analysis, and showing respectful behavior towards others.
    4. Responsibly challenge existing policies and procedures and identify new solutions or policy changes.
Plus IX. UNDERSTANDING SYSTEMS AND USING TECHNOLOGY
  Plus A. Understanding Systems and Using Technology
    1. Identify trends and how they affect changes within a system.
    2. Demonstrate an understanding of business systems.
    3. Compare management systems and consider how employees function and adapt to change within them.
    4. Describe the technical systems related to a career interest area.
    5. Diagnose and make necessary corrections or improvements to a technical system in a business, industry, or simulated work place setting.
    6. Describe how changes in technology have impacted business and industry, identify current trends, and recommend how a technical system might be improved.
    7. Demonstrate the use of equipment and machines to solve practical or work-based problems.
    8. Demonstrate effective use of a variety of on-line technological resources.
    9. Determine what kind of application is needed for a given task and use effectively.
    10. Use technologies as tools for communication of technical or work-related information.
    11. Use technology effectively in solving problems in an area of career interest.
    12. Understand and demonstrate basic computer hardware and software installation and maintaining efficient machines.
    13. Demonstrate ability to adapt to different software applications, comparing and contrasting specfic functions and applying them to different projects.
Plus X. EMPLOYABILITY SKILLS
  Plus A. Employability Skills
    1. Continue the EDP process which includes an annual review with student and counselor and notification of parents.
    2. Participate in work-based opportunities such as job-shadowing, mentorships, work experiences, etc.
    3. Show ability to market oneself by preparing for and completing an interview process.
    4. Accurately complete records/documents to support job applications (inquiry letters, resume, references, evaluations, follow-up letters).
    5. Use a portfolio, resume, record of attendance, certificates, and/or transcript as self-marketing tools to demonstrate interest and competence.
    6. Apply career and labor market information to seek and obtain employment and/or pursue educational goals.
    7. Research availability of educational programs, financial requirements, and resource and complete an application process as appropriate for career goals.
    8. Understand the need for lifelong learning in a rapidly changing job market.
Plus XI. TECHNOLOGY SKILLS
  Plus A. BASIC OPERATIONS AND CONCEPTS
    1. Discuss emerging technology resources (e.g., podcasting, webcasting, compressed video delivery, online file sharing, graphing calculators, global positioning software)
    2. Identify the capabilities and limitations of emerging communication resources.
    3. Understand the importance of both the predictable and unpredictable impacts of technology.
    4. Identify changes in hardware and software systems over time and discuss how these changes might affect the individual personally in his/her role as a lifelong learner.
    5. Understand the purpose, scope, and use of assistive technology.
    6. Understand that access to online learning increases educational and workplace opportunities.
    7. Be provided with the opportunity to learn in a virtual environment as a strategy to build 21st century learning skills.
    8. Understand the relationship between electronic resources, infrastructure, and connectivity.
    9. Routinely apply touch-typing techniques with advanced accuracy, speed, and efficiency.
    10. Assess and solve hardware and software problems by using online help or other user documentation and support.
    11. Identify common graphic, audio, and video file formats (e.g., jpeg, gif, bmp, mpeg, wav)
    12. Demonstrate how to import/export text, graphics, or audio files.
    13. Proofread and edit a document using an application's spelling and grammar checking functions.
  Plus B. SOCIAL, ETHICAL, AND HUMAN ISSUES
    1. Identify legal and ethical issues related to use of information and communication technology.
    2. Analyze current trends in information and communication technology and assess the potential of emerging technologies for ethical and unethical uses.
    3. Discuss possible long-range effects of unethical uses of technology (e.g., virus spreading, file pirating, hacking) on cultures and society.
    4. Discuss the possible consequences and costs of unethical uses of information and computer technology.
    5. Identify ways that individuals can protect their technology systems from unethical or unscrupulous users.
    6. Demonstrate the ethical use of technology as a digital citizen and lifelong learner.
    7. Explain the differences between freeware, shareware, and commercial software.
    8. Adhere to fair use and copyright guidelines.
    9. Create appropriate citations for resources when presenting research findings.
    10. Adhere to the district acceptable use policy as well as state and federal laws.
    11. Explore career opportunities and identify their related technology skill requirements.
    12. Design and implement a personal learning plan that includes technology to support his/her lifelong learning goals.
  Plus C. TECHNOLOGY PRODUCTIVITY TOOLS
    1. Complete at least one online credit, or non-credit, course or online learning experience.
    2. Use technology tools for managing and communicating personal information (e.g., finances, contact information, schedules, purchases, correspondence)
    3. Have access to and utilize assistive technology tools.
    4. Apply advanced software features such as an application's built-in thesaurus, templates, and styles to improve the appearance of word processing documents, spreadsheets, and presentations.
    5. Identify technology tools (e.g., authoring tools or other hardware and software resources) that could be used to create a group project.
    6. Use an online tutorial and discuss the benefits and disadvantages of this method of learning.
    7. Develop a document or file for inclusion into a web site or web page.
    8. Use a variety of applications to plan, create, and edit a multimedia product (e.g., model, webcast, presentation, publication, or other creative work)
    9. Have the opportunity to participate in real-life experiences associated with technology-related careers.
  Plus D. TECHNOLOGY COMMUNICATIONS TOOLS
    1. Identify and describe various telecommunications or online technologies (e.g., desktop conferencing, listservs, blogs, virtual reality)
    2. Use available technologies (e.g., desktop conferencing, e-mail, groupware, instant messaging) to communicate with others on a class assignment or project.
    3. Use a variety of media and formats to design, develop, publish, and present products (e.g., presentations, newsletters, web sites) to communicate original ideas to multiple audiences.
    4. Collaborate in content-related projects that integrate a variety of media (e.g., print, audio, video, graphic, simulations, and models) with presentation, word processing. Publishing, database, graphics design, or spreadsheet applications.
    5. Plan and implement a collaborative project using telecommunications tools (e.g., groupware, interactive web sites, videoconferencing)
  Plus E. TECHNOLOGY RESEARCH TOOLS
    1. Compare, evaluate, and select appropriate internet search engines to locate information.
    2. Formulate and use evaluation criteria (authority, accuracy, relevancy, timeliness) for information located on the internet to present research findings.
    3. Determine if online sources are authoritative, valid, reliable, relevant, and comprehensive.
    4. Distinguish between fact, opinion, point of view, and inference.
    5. Evaluate resources for stereotyping, prejudice, and misrepresentation.
    6. Develop a plan to gather information using various research strategies (e.g., interviews, questionnaires, experiments, online surveys)
  Plus F. TECHNOLOGY PROBLEM-SOLVING and DECISION-MAKING TOOLS
    1. Use a variety of technology resources (e.g., educational software, simulations, models) for problem solving and independent learning.
    2. Describe the possible integration of two or more information and communication technology tools or resources to collaborate with peers, community members, and field experts.
    3. Formulate a research question or hypothesis, then use appropriate information and communication technology resources to collect relevant information, analyze the findings, and report the results to multiple audiences.