12.0400 - Cosmetology Cosmetologist

Plus Technical Standards

Plus I. Sanitation/Patron Protection/Law and Rules/Personal Hygiene/Mechanical and Electrical Equipment Safety
  Plus A. Sanitation
    1. Perform sanitation and disinfection procedures.
  Plus B. Patron Protection
    1. Practice methods of draping and patron protection in all areas
  Plus C. Laws and rules
    1. Follow and abide by PA 299 of 1980 as amended
    2. Follow class policies.
  Plus D. Personal hygiene
    1. Supervise personal hygiene/dress code.
    2. Demonstrate good posture and physical poise.
  Plus E. Mechanical and Electrical Equipment Safety
    1. Follow manufacturer's safety instructions for mechanical and electrical equipment
Plus II. Scalp and Hair Treatments
  Plus A. Scalp and hair
    1. Apply towel and drape to client.
    2. Analyze client's scalp and hair for abnormal conditions.
    3. Advise client of any irregular scalp conditions.
    4. Brush hair in preparation for shampoo.
    5. Shampoo hair.
    6. Condition hair (i.e., penetrating rinse, hot oil treatment, and/or intensive conditioner).
Plus III. Hairdressing
  Plus A. Arranging, cutting, dressing, curling, pressing, artificial hair and finger waving,
    1. Conduct client consultation.
    2. Apply towel and drape to client.
    3. Analyze client's hair for a haircut, including elasticity, porosity, texture, and density.
    4. Demonstrate various haircutting elevations (i.e., zero º, 45º, and 90º).
    5. Demonstrate hand positions for vertical, horizontal, and diagonal cutting.
    6. Demonstrate proper handling of haircutting implements.
    7. Cut hair using razor, shears, clippers, and thinning shears.
    8. Check overall haircut for blending, outline, and balance.
    9. Trim beard, mustache, sideburns, and ear hair.
    10. Demonstrate knowledge of styling and finishing products.
    11. Demonstrate use of blow dryer and appropriate brushes.
    12. Set hair using pin curls.
    13. Set dry hair on hot rollers.
    14. Set hair, using curling iron.
    15. Set hair, using rollers.
    16. Style hair, using wrapping, molding, and sculpting techniques.
    17. Perform fingerwaves using fingers and comb.
    18. Straighten hair using pressing comb.
    19. Style hair by braiding and weaving.
    20. Demonstrate appropriate comb-out techniques.
    21. Perform artistry of artificial hair
Plus IV. Manicuring/ pedicuring
  Plus A. Manicuring/ pedicuring
    1. Repair natural nails.
    2. Perform manicures, including the application of hot oil or plain.
    3. Demonstrate the application and removal of nail polish.
    4. Give pedicure.
Plus V. Chemical hair restructuring
  Plus A. Permanent waving
    1. Demonstrate safety practices when working with all chemical services.
    2. Record client consultation information, including factors that may affect the services.
    3. Consult with client about desired style.
    4. Analyze hair and scalp condition to determine perm type.
    5. Test skin for chemical sensitivity to perm.
    6. Perform a preliminary strand test for a perm and for a chemical relaxer.
    7. Demonstrate correct application with gloves of chemicals.
    8. Perform spot perming.
    9. Perform pick-up curls.
    10. Select rod type for desired result.
    11. Select wrap method, sectioning pattern (single halo, double halo, straight back, piggyback, style wrap, or others) using appropriate tension and based on desired results.
    12. Give soft-curl permanent according to manufacturer's guidelines.
    13. Complete client record card for chemical services.
  Plus B. Straightening and relaxing
    1. Demonstrate safety practices when working with all chemical services.
    2. Record client consultation information, including factors that may affect the services.
    3. Consult with client about desired style.
    4. Prior to straightening hair, examine hair for porosity, texture, density, and growth pattern.
    5. Consult with client about possible scalp irritations.
    6. Consult with client about prior chemical relaxers used.
    7. Select correct chemical: calcium hydroxide, sodium hydroxide, or ammonium thioglycalate.
    8. Select appropriate strength of relaxer for desired texture, porosity, density, and elasticity.
    9. Demonstrate proper sectioning and subsectioning.
    10. Apply protective cream.
    11. Demonstrate relaxer test.
    12. Apply relaxer according to manufacturer's directions for desired results.
Plus VI. Hair coloring
  Plus A. Lightening and Coloring Hair
    1. Demonstrate safety practices when working with all chemical services.
    2. Record client consultation information, including factors that may affect the services.
    3. Demonstrate a working knowledge of color theory.
    4. Consult with client regarding previous chemical use and desired results.
    5. Choose temporary, semi-permanent, demi-permanent, or permanent color.
    6. Select desired color for client.
    7. Select appropriate strength of developer for desired results.
    8. Perform patch test to determine sensitivity to color.
    9. Perform a preliminary strand test for color.
    10. Demonstrate appropriate sectioning and subsectioning.
    11. Apply first-time (virgin) lightener.
    12. Apply lightening retouch.
    13. Create special hair color effects.
    14. Apply temporary color to hair.
    15. Apply semi-permanent color to hair.
    16. Apply first time (virgin) permanent tint to hair.
    17. Apply tint retouch.
    18. Remove hair color from skin.
    19. Perform corrective color services.
    20. Complete client record card for color services.
Plus VII. Facials
  Plus A. Facial services
    1. Skin analysis and care.
    2. Manipulation, massage, electricity removal of hair by the use of wax, tweezers, or depilatories.
    3. Makeup and eyebrow arch.
Plus VIII. Artificial nails
  Plus A. Artificial nails
    1. Demonstrate artificial nail remover with acetone.
    2. Demonstrate artificial nail techniques.
Plus IX. Applied anatomy, physiology, and histology of the human head, hands, nails, skin and hair
  Plus A. Applied anatomy, physiology, and histology of the human head, hands, nails, skin and hair
    1. Apply anatomy, physiology and histology principles used in cosmetology
Plus X. Applied chemistry/ occupational safety and health administration as related to skin, hair, nails, and scalp
  Plus A. Applied chemistry/OSHA as related to skin, hair, nails, and scalp
    1. Apply chemistry/OSHA principles used in cosmetology
Plus XI. Salon Management/Clinic
  Plus A. Salon Management/Clinic
    1. Exhibit positive work attitude.
    2. Use effective communication skills.
    3. Demonstrate dependability and responsibility.
    4. Discuss issues related to workplace ethics.
    5. Demonstrate knowledge of local, state, and federal regulations for operating a business.
    6. Explain the types of insurance coverage needed by salons, including liability, health, and disability insurance.
    7. Demonstrate knowledge of how to obtain a lease or purchase a building.
    8. Evaluate the pros and cons of renting a booth vs. working for an employer.
    9. Design/set up layout of salon equipment.
    10. Demonstrate knowledge of purchase of supplies and equipment.
    11. Demonstrate knowledge of employee management skills.
    12. Demonstrate marketing strategies.
    13. Keep daily salon records.
    14. Prepare payroll.
    15. Pay bills.
    16. Keep tip record.
    17. Prepare W2 and W4 forms.
    18. Determine profit and net worth of business.
    19. Demonstrate business aspects of opening/closing a salon.
    20. Resolve client and employee complaints.
    21. Receive payment for services rendered.
    22. Maintain inventory of retail products.
Plus XII. State Board Preparaton
  Plus A. State Board Preparaton
    1. Pass Pre-state exams (written and practical) with a minimum percentage, as specified in PA 299 of 1980 as amended.
    2. Demonstrate the ability to secure required licensure.

Plus Pathway Standards

Plus I. ACADEMIC FOUNDATIONS
  Plus A. Apply mathematics skills to provide services.
    Plus 1. Use addition, subtraction, multiplication, division, percentage, ratio and percentage, ratio and proportion, and geometric concepts to manage math-based information.
        a. Calculate final price for services rendered or products purchased including cash and credit sales.
        b. Utilize and mix products accurately according to manufacturer's guidelines.
    Plus 2. Use charts, tables, and graphs as resources for business decisions.
        a. Accurately interpret information from charts, tables and graphs.
  Plus B. Apply principles of biology, identifying living tissues, cells, and organisms to provide/select safe and effective products and services.
    Plus 1. Identify and explain functions and interdependencies of tissues, cells and organisms to provide/select safe and effective products and services.
        a. Apply principles of functions and interdependencies as part of a daily routine.
    Plus 2. Identify and explain interactions of tissues, cells and organisms with each other and the environment to provide/select safe and effective products and services.
        a. Apply principles of interactions as part of a daily routine.
  Plus C. Interpret written sentences and paragraphs in work-related documents to obtain items of information.
    Plus 1. Use reading strategies to learn meaning, technical concepts, vocabulary, and follow directions.
        a. Accurate follow directions.
        b. Interpret technical materials/resources to maintain current knowledge.
  Plus D. Apply principles of chemistry, explaining the composition, structure and properties of substances and of chemical processes to provide broad-range services.
    Plus 1. Identify appropriate uses of chemicals and their interactions to avoid improper use.
        a. Accurately mix products and formulas according to manufacturer's guidelines.
    Plus 2. Identify danger signs of unsuccessful reactions to avoid endangering individuals.
        a. React to danger signs with appropriate intervention.
  Plus E. Apply basic principles of human anatomy to classify areas of potential problems.
    Plus 1. Apply principles of basic human anatomy to provide needed services.
        a. List the systems of the body and describe their functions to gain familiarity with potential problems.
        b. Recognize, identify, and work with anatomical structures accurately.
Plus II. COMMUNICATIONS
  Plus A. Select communication strategies to effectively serve personal care clients/family members.
    Plus 1. Use effective oral and written communication skills to address personal care clients/family members.
        a. Communicate effectively with personal care clients/family members.
        b. Answer telephone calls with professions telephone etiquette.
        c. Provide accurate information to individuals/families.
        d. Make telephone calls to follow-up with clients.
    Plus 2. Consult with individuals/family members to determine needs, preferences and resources.
        a. Create and present a plan to individuals/families for required services.
    Plus 3. Use interpersonal skills relating to client sensitivity, ethnic diversity and building rapport to evaluate client point of view and interact respectfully.
        a. Listen non-judgmentally to analyze client requests, maintaining a flexible and tolerant attitude.
    Plus 4. Use verbal and nonverbal communication skills to establish and maintain positive relationships with co-workers, other professionals, and individuals/families.
        a. Communicate effectively with individuals/families.
        b. Encourage co-workers to establish a team atmosphere.
        c. Discuss products with vendors and manufacturers in a courteous but thorough way to obtain accurate product information.
  Plus B. Apply advertising principles to attract and retain a large clientele.
    Plus 1. Evaluate and use media to provide maximum impact on particular client populations.
        a. Document outcomes of media use.
        b. Provide effective advertising of products/services.
Plus III. PROBLEM SOLVING AND CRITICAL THINKING
  Plus A. Assist individuals to recognize concerns and make informed decisions.
    Plus 1. Use several approaches to identify and evaluate alternatives.
        a. Accurately describe alternatives.
        b. Assist individuals to understand potential outcomes.
        c. Help client identify potential barriers.
    Plus 2. Evaluate customer feedback to use it to best advantage.
        a. Use customer feedback to enhance products and services.
  Plus B. Facilitate the development of an individualized plan to reflect client/family preferences, needs, and interests.
    Plus 1. Analyze client/family wishes, in conjunction with feasibility, to create a course of treatment/action.
        a. Create a plan of treatment/action.
  Plus C. Use time management principles and techniques to achieve objectives.
    Plus 1. Maintain a business/appointment schedule to effectively serve client/family/community.
        a. Document customer satisfaction.
  Plus D. Use interpretation and evaluation skills to enhance client satisfaction.
    Plus 1. Observe client/family to interpret client satisfaction with solutions, procedures, and products.
        a. Initiate open discussion based on interpretation to elicit client information.
        b. Negotiate for improving satisfaction if needed.
    Plus 2. Interpret technical information to choose best resource for use with client/family's unique preferences.
        a. Inform client/family of the process and realistic outcomes for the technique, including possible risks, as well as rewards.
Plus IV. INFORMATION TECHNOLOGY APPLICATIONS
  Plus A. Apply principles of analysis to the uses of technology
    Plus 1. Summarize, compare and contrast information to arrive at reliable conclusions.
        a. Retrieve and analyze data/information.
    Plus 2. Interpret information about a client, product, process or topic needed to initiate action.
        a. Accurately interpret data.
    Plus 3. Use appropriate software to represent existing client, product, service, or topic information in a different form.
        a. Describe and accurately summarize information/data using charts, graphs, and descriptive statistics.
  Plus B. Keep electronic records of client services to access and safeguard crucial client information.
    Plus 1. Comply with established procedures to store and retrieve information.
        a. Manage information in a database.
Plus V. SYSTEMS
  Plus A. Allocate resources to provide maximum benefit for the client, service provider, business of organization.
    Plus 1. Order and stock products/inventory from vendors to keep supplies available for offering timely client services & products.
        a. Place orders accurately and choose carefully for cost-performance ratio.
  Plus B. Examine the range of personal care resources to access at appropriate times.
    Plus 1. Design, analyze, and obtain resources necessary for business practice.
        a. Maintain inventory that allows for satisfactory customer service while building a profitable business endeavor.
Plus VI. SAFETY, HEALTH AND ENVIRONMENT
  Plus A. Practice emergency policies and procedures regarding health/safety for assurance you can apply them when needed.
    Plus 1. Follow the organization's policies, procedures, and regulations to achieve a safe and healthy environment.
        a. Effectively anticipate, respond, and document situations involving health and safety.
    Plus 2. Implement procedures to protect the health and safety of all individuals.
        a. Document and report emergency situations and outcomes to appropriate authorities.
  Plus B. Recognize risks and potentially hazardous situations to help minimize workplace dangers.
    Plus 1. Evaluate emergency situations to defuse them and determine intervention strategies.
        a. Document and report emergency situations and outcomes to appropriate authorities.
    Plus 2. Use established guidelines, policies and procedures to take appropriate measures (e.g. personal protective equipment, etc.).
        a. Apply and adhere to OSHA and CDC guidelines.
        b. Store chemical in locked cabinets and secure keys.
Plus VII. LEADERSHIP AND TEAMWORK
  Plus A. Set priorities to accomplish the mission of the personal care organization.
    Plus 1. Establish and maintain effective working relationships with all levels of personnel to provide services to the client/family.
        a. Apply organizational priorities in daily work.
  Plus B. Access appropriate materials to establish a personal role in setting personal care organization priorities.
    Plus 1. Use organization's policies procedures and regulations to work with other coworkers in developing practices sensitive to cultural, religious, disability, and gender issues.
        a. Perform role according to stated criteria.
        b. Set up and/or participate in workshops relating to cultural, religious, disability , and gender issues specific to personal care services.
  C. Study resource allocation and distribution to organize business objectives.
  Plus D. Analyze the personal care environmental context and factors that may influence future direction.
    Plus 1. Scan the environment to identify trends, factors, potential issues that affect the future of the organization.
        a. Contribute to the development of the strategic plan of the organization.
  Plus E. Apply principles of conflict resolution to solve problems.
    Plus 1. Use conflict management skills to facilitate solutions.
        a. Report/document outcomes of conflict resolution techniques.
  Plus F. Use leadership skills to maintain a positive relationship with the community.
    Plus 1. Maintain a helpful profile in the professional community and in the larger community to enhance community life.
        a. Join professional associations and organizations and serve as officer, project leader, etc.
        b. Join and serve in community groups or organizations (e.g. Kiwanis, Jaycees, etc).
    Plus 2. Act as a community educator and advocate for the profession to educate the community.
        a. Explain the role of a professional in the area of expertise to community groups.
        b. Conduct workshops, responding to questions and comments.
VIII. ETHICS AND LEGAL RESPONSIBILITIES
Plus IX. EMPLOYABILITY AND CAREER DEVELOPMENT
  Plus A. Continue professional development to keep current on relevant resources and information.
    Plus 1. Use performance information to evaluate personal performance of goals and self improvement issues.
        a. Evaluate self for performance and technical improvement needed to deep current.
        b. Develop a written professional development plan.
        c. Maintain licensure, certification as required.
        d. Request feedback of co-workers, clients/families, and supervisor to improve performance.
Plus X. TECHNICAL SKILLS
  Plus A. Apply technical knowledge and skills required to function in personal care services pathway.
    Plus 1. Practice competently in chosen occupation to gain functional skills.
        a. Satisfactorily practice in chosen occupation.
        b. Keep updated in all areas that include technology, physical surroundings and maintenance of systems that enhance the well-being of clients.
  Plus B. Synthesize client and professional information to attract new clientele and retain present clientele.
    Plus 1. Research/assess client records to determine trends.
        a. Interpret databases compiled annually.
        b. Create a plan based on research interpretation of databases.
        c. Run a pilot project before full implementation of a new plan.
        d. Implement and evaluate plan of action.
    Plus 2. Research current techniques and trends to determine applicability to business/organization.
        a. Find information on the internet or at professional gatherings.
  C. Use principles and processes involved in business and organizational planning, as well as coordination and execution to run a successful business or organization, to apply administrative and management skills.
  Plus D. Apply administrative/clerical procedures and systems to facilitate an organization that runs smoothly & provide client satisfaction.
    Plus 1. Use software to create in-house documents and advertising materials.
        a. Develop effective in-house documents and advertising materials.
    Plus 2. Use office/records management systems to keep client records current/accurate.
        a. Maintain accurate client records.
        b. Use client records to effectively respond to client inquiries.
  Plus E. Apply principles and processes for providing personal care services to satisfy the client's expectations.
    Plus 1. Elicit and evaluate information to identify client's/family's needs.
        a. Provide services based on assessment, aligning with client characteristics.
    Plus 2. Provide services and products to conform to the highest quality standards possible.
        a. Apply quality standards to all services and products.
    Plus 3. Design and provide alternative delivery of services to serve special needs clients.
        a. Match delivery of services to needs of client/family.
    Plus 4. Create and use a customer satisfaction survey to give feedback on any needed adjustments.
        a. Make adjustments based on survey data.
  Plus F. Apply design techniques, principles, tools & instruments needed to develop quick, easy & safe delivery or client services
    Plus 1. Produce and use precision technical plans to develop delivery or client services.
        a. Deliver client services and refine delivery system as needed.
    Plus 2. Create and use drawings and models to develop delivery of client services.
        a. Deliver client services and refine delivery system as needed.
  Plus G. Apply economic and accounting principles and practices to promote business success and growth.
    Plus 1. Investigate how financial markets work to make successful investment choices.
        a. Make successful investment choices.
    Plus 2. Identify banking principles and evaluate banking institutions to determine where to establish a business account.
        a. Establish a business account.
  Plus H. Apply principles of mechanics to choose, evaluate and maintain service equipment.
    Plus 1. Evaluate the design, use and benefits of service to choose equipment.
        a. Deliver services using functional equipment.
    Plus 2. Repair and maintain business equipment to maintain client services.
        a. Troubleshoot problems with business equipment.
        b. Contact appropriate repair and maintenance services.

Plus Foundation Standards

Plus I. ACADEMIC FOUNDATIONS
  Plus A. Complete required training and education/certification to prepare for human services employment.
    Plus 1. Identify requirements for occupational choice.
        a. Complete requirements for occupational choice.
    Plus 2. Manage time to participate in career-related training and/or degree programs.
        a. Present documentation of courses/degrees, training and/or credential successfully completed.(portfolio)
  Plus B. Apply mathematical skills and concepts of data analysis to perform human services tasks.
    Plus 1. Analyze and interpret data to maintain operational documents.
        a. Perform calculations and interpret data at the 12th grade level.
  Plus C. Use and evaluate information resources to accomplish specific human services tasks.
    Plus 1. Use informational texts, Internet web sites, and/or technical materials to review and apply information sources to human services tasks.
        a. Use databases and technical manuals.
        b. Identify and evaluate applicable written material.
Plus II. COMMUNICATIONS
  Plus A. Apply principles of effective oral and written communication to talk and write effectively.
    Plus 1. Match communication strategies to the situation (individual and group) and context.
        a. Use appropriate communication strategy for most effective outcome.
    Plus 2. Use forms of technical writing appropriately to communicate clearly.
        a. Ensure that written/oral communication is well organized, accurate, clear, and complete as will as using appropriate field/technological terms and definitions.
  Plus B. Use listening skill to effectively interact with others.
    Plus 1. Use forms of technical writing appropriately to communicate clearly.
        a. Accurately identify issues presented.
  Plus C. Recognize forms of non-verbal communication to fully understand meaning.
    Plus 1. Apply and/or interpret nonverbal communication techniques to receive complete significance of messages.
        a. Recognize and use non-verbal communication.
  Plus D. Use aspects of cross-cultural communication to address diversity.
    Plus 1. Recognize barriers and use alternative communications (e.g., sign language) or other languages to match the communication needs of the individual.
        a. Communicate respectfully and effectively with people of different cultures.
        a. Resolve conflicts.
  E. Use helpful communication techniques to support individuals and groups (e.g., conflict resolution, facilitation skills).
Plus III. PROBLEM AND CRITICAL THINKING SKILLS
  Plus A. Assist individuals to recognize concerns and make informed decisions.
    Plus 1. Use several approaches to identify and evaluate alternatives.
        a. Help individuals accurately describe alternatives.
        b. Assist individuals to understand the potential outcomes of all alternatives.
        c. Evaluate and use customer feedback effectively.
  Plus B. Develop an individualized plan to reflect an individual's preferences, needs and interests.
    Plus 1. Use planning strategies to develop a plan.
        a. Use effective problem-solving and decision-making techniques when assisting the individual with planning.
        b. Produce a work schedule related to the plan.
    Plus 2. Evaluate milestones toward planned goals to measure progress.
        a. Document outcomes of planned activities.
Plus IV. INFORMATION TECHNOLOGY APPLICATIONS
  Plus A. Use technology to access, manage, integrate and create information.
    Plus 1. Use appropriate software applications to prepare documents and presentations.
        a. Accurately produce specific information from records within a deadline.
        b. Produce clear communication.
  Plus B. Use existing classification systems to manage information.
    Plus 1. Use technology to channel data according to classification systems.
        a. Accurately produce documents based on classification systems.
  Plus C. Use technology to analyze and interpret information.
    Plus 1. Summarize, compare and contrast information to make informed decisions.
        a. Describe and accurately summarize information/data using charts, graphs, and descriptive statistics.
Plus V. SYSTEMS
  A. Analyze the organizational structure of the workplace to provide effective services to the individual.
  Plus B. Analyze principles of program planning, design and development to accomplish long-range goals.
    Plus 1. Design program or activities to meet specific organizational needs.
        a. Document that programs and activities effectively address needs.
  Plus C. Use the range of human resources available to accomplish team objectives.
    Plus 1. Identify and align human resources to meet team objectives.
        a. Document that team objectives have been met.
Plus VI. SAFETY, HEALTH AND ENVIRONMENT
  Plus A. Recognize risks and potentially hazardous situations to achieve a safe and healthy environment.
    Plus 1. Implement procedures to protect the health and safety of all individuals.
        a. Use safety techniques in managing an emergency and ensuring a safe environment.
        b. Document and report emergency/crisis situations and outcomes to appropriate authorities.
  Plus B. Evaluate emergency situations to defuse them and determine intervention strategies.
    Plus 1. Manage the physical & social environment to reduce conflict & promote safety of participants, workers & others.
        a. Use safety techniques in managing an emergency and ensuring a safe environment.
        b. Document and report emergency/crisis situations and outcomes to appropriate authorities.
  Plus C. Study policies, procedures, and regulations regarding health and safety to promote a safe workplace.
    Plus 1. Follow regulations and organizational policies and procedures to assure a safe and healthy environment.
        a. Anticipate, respond and document health and safety compliance.
Plus VII. LEADERSHIP AND TEAMWORK
  Plus A. Recognize the organization's mission and its priorities to ensure quality.
    Plus 1. Review the organizational mission to develop organizational priorities.
        a. Assist in setting organizational priorities to ensure quality.
    Plus 2. Establish & maintain effective working relationships with all levels of personnel to provide effective services
        a. Use interpersonal skills to build effective working relationships.
    Plus 3. Use organization's policies, procedures and regulations to work with co-workers to develop practices sensitive to cultural. religious, disability, and gender issues.
        a. Set up and/or participate in workshops relating to cultural, religious, disability, and gender issues specific to human services careers.
        b. Develop service guidelines with other co-workers.
  Plus B. Recognize and model leadership and teamwork behaviors to inspire and motivate others.
    Plus 1. Participate in civic and community leadership and teamwork opportunities to enhance skills.
        a. Mentor others for high performance.
        b. Document participation in civic and community service.
    Plus 2. Use leadership skills to motivate others.
        a. Conduct self-assessment of leadership skills.
  C. Analyze the environmental context and factors to see how they influence the organization and it's future direction.
  Plus D. Recognize and use team work skills to take advantage of diverse abilities.
    Plus 1. Work effectively with others to achieve objectives in a timely manner.
        a. Assess effectiveness of teamwork skills.
    Plus 2. Use conflict-management skills to facilitate solutions.
        a. Resolve conflicts.
Plus VIII. ETHICS AND LEGAL RESPONSIBILITY
  Plus A. Apply ethical and legal responsibilities to all conduct in the workplace.
    Plus 1. Comply with legal requirements to assure appropriate conduct.
        a. Assess and document legal compliance.
    Plus 2. Adhere to recognized ethical standards to inspire confidence.
        a. Assess and document adherence to ethical standards.
    Plus 3. Consult and seek ethical and legal guidance to assure continued compliance.
        a. Document, review, and resolve ethical and legal conflicts.
  Plus B. Study legal requirements of personal liability to help guide personal conduct.
    Plus 1. Apply legal requirement to prevent personal liability.
        a. Assess adherence to appropriate personal liability requirements.
Plus IX. EMPLOYABILITY AND CAREER DEVELOPMENT
  Plus A. Continue professional development to keep current on relevant resources and information.
    Plus 1. Use self assessment, organizational priorities, journals, Internet sites, professional associations, peers and other resources to develop goals that address training , education and self-improvement issues.
        a. Write a professional development plan.
    Plus 2. Participate in relevant conferences, workshops, mentoring activities and in-service training to stay current with recent changes in the field.
        a. Document completed conferences, workshops, mentoring activities and in-services training.
  Plus B. Apply career development principles to assure personal and professional growth.
    Plus 1. Manage work roles and responsibilities to balance them with other life roles and responsibilities.
        a. Record verbal and/or written feedback from clients/participants regarding role balance.
        b. Write annual performance goals incorporating role balance.
        c. Initiate self-assessment or role balance.
Plus X. TECHNICAL SKILLS
  Plus A. Apply technical knowledge and skills required to function in career paths within the Hunan Services area.
    Plus 1. Practice skills in a chosen career path to gain familiarity with technical processes.
        a. Maintain successful employment.
  Plus B. Use resource allocation and distribution to assist with planning the delivery of human services.
    Plus 1. Identify strategies to provide human services in the most cost effective manner.
        a. Appropriately use resources.
  Plus C. Apply principles of human development to enhance the well being of the individual.
    Plus 1. Provide services aligning with human development principles to meet individual needs.
        a. Assess and document the satisfaction of clients/customers/participants with services provided.

Plus Career & Employability Standards

Plus I. APPLIED ACADEMIC SKILLS
  Plus A. Reading, English & Language Arts
    1. Read a technical manual and write a clear & logical report explaining the information using standard business English.
    2. Give a verbal report on reading from a technical manual.
    Plus 3. Read a case study and identify the details about the situation, define technical terms, jargon, or words with multiple meanings based on context, and summarize the conclusion.
        a. Relate the results of study to a similar situation in a verbal or writen report.
    4. Take a verbal and written position on a topic and use correct grammar to defend it.
  Plus B. Mathematics
    Plus 1. Approach practical and workplace problems using a variety of mathematical techniques.
        a. Problems include making conversions between the metric system and non-English systems of measurement, mixed units (such as hours and minutes), and can require serveral steps to finding a solution.
    2. Research how math is used in the workplace and make a presentation detailing the process.
  Plus C. Listening & Presentation Skills
    1. Use correct grammar to communicate verbally.
    2. Listen to a presentation and record important information. Report back identifying central themes and use key points to explain how the message applies to a similar situation.
  Plus D. Technology
    1. Apply technology to workplace or career situation. Include research and a written paper.
Plus II. CAREER PLANNING
  Plus A. Career Planning
    1. Organize career information and labor market trends from a variety of sources.
    2. Explain the advantages and disadvantages of working for self, others, being an employee of a large or small organization.
    3. Analyze information & preferences from work-based opportunity.
    4. Interpret information from a variety of career assessments to identify career interests and abilities.
    5. Apply a decision-making model and use career assessment information to choose a career pathway.
    6. Annually review EDP and include plan for continuing education.
Plus III. DEVELOPING AND PRESENTING INFORMATION
  Plus A. Developing and Presenting information
    1. Gather, interpret, analyze, and refine data.
    2. Analyze and synthesize information and data from multiple sources.
    3. Plan and transform ideas and requirements into a concept, service, or product.
    4. Assess the quality of the concept, service, or product using a predetermined standard.
    5. Develop a plan to market a new product, service, or concept which includes identifying of customers, a graphic presentation, product requirements, and costs.
    6. Practice and demonstrate presentation skills using a variety of media and interpretive data.
Plus IV. PROBLEM SOLVING
  Plus A. Problem Solving
    1. Apply a problem solving model to a workplace situation that involves setting goals, implementing and evaluating results.
    2. Identify typical problems that occur in a workplace and use a problem solving model to devise solutions, compare alternatives to past solutions, and predict their success.
Plus V. PERSONAL MANAGEMENT
  Plus A. Responsibility
    1. Demonstrate regular attendance, promptness, and staying with a task until satisfactory completion.
    2. Complete assignments with minimum supervision and meet deadlines.
    3. Use mistakes as learning opportunities; demonstrate persistence and adaptability to change.
    4. Initiate projects and extra activities for personal satisfaction.
  Plus B. Self-Management
    1. Monitor & evaluate accurately one's progress towards a goal or completion of a project.
    2. Demonstrate health and safety practices and drug-free behavior in school & workplace setting.
    3. Obtain a driver license and demonstrate driving skills and safety and/or use public transportation.
    4. Prioritize and accomplish tasks independently.
    5. Use appropriate personal expression and relate to school and work settings.
  Plus C. Ethical Behavior
    1. Demonstrate ethical behavior in school, work, and community situations.
    2. Describe employer-employee rights and responsibilities.
    3. Demonstrate appropriate behaviors necessary to maintaining employment.
    4. Demonstrate positive personal qualities as a group leader.
  Plus D. Respect for Self and Others
    1. View accomplishments or failures of self and others accurately and in a positive manner.
    2. Understand how to make improvements and ask for help from adults as needed.
    3. Offer encouragement and ideas to others as they work toward attaining their goals.
    4. Provide for customer needs and expectations in a helpful and courteous manner.
    5. Respect other points of view.
    6. Demonstrate customer service skills in an appropriate setting by listening, suggesting solutions, and communicating the issues at hand.
Plus VI. ORGANIZING SKILLS
  Plus A. Time
    1. Determine goals and develop an action plan to accomplish them within a given time frame.
    2. Read time charts and work schedules and perform tasks within time constraints of school or the workplace.
    3. Prioritize tasks and revise schedules as needed.
  Plus B. Money
    1. Estimate costs and prepare a detailed budget for a school-based or work-based project.
    2. Report the costs of various components of a budget and adjust budget items as needed.
    3. Understand compensation practices and financial management and explain how financial resources can be used effectively and efficiently.
  Plus C. Materials
    1. Utilize materials, tools, and processes to complete a task related to a career selection.
    2. Compile a list of materials and supplies needed in advance of an assignment.
    3. Acquire resources in a timely fashion and take responsibility for their care.
    4. Identify and prepare tools, equipment, space, and facilities appropriate for a task.
    5. Work within constraints of safety precautions and available resources.
  Plus D. Human Resources
    1. Learn cooperation and leadership in a team at school or in a workplace setting.
    2. Organize and communicate with members of a team using varied methods of communications.
    3. Recognize the individual roles of team members, delegate tasks, and give feedback on performance.
    4. Acknowledge and utilize the skills, abilities, and input of all member of a team.
Plus VII. TEAMWORK
  Plus A. Group Participation
    1. Exhibit teamwork skills including trust and loyalty to group, and demonstrate connectedness to group members, values, and culture.
    2. Take personal responsibility for influencing and accomplishing group goals.
    3. Demonstrate understanding of how effective teams operate within organization and diverse settings.
    4. Solve a career/work-related problem as a member of a team.
  Plus B. Conflict Resolution
    1. Demonstrate leadership by listening to others and asking appropriate questions to clarify a problem or issue.
    2. Summarize a problem clearly and in appropriate detail.
    3. Suggest constructive alternatives with confidence that will help resolve a conflict.
    4. Compromise and/or build consensus within a group and summarize the decision of the group while maintaining respect for minority viewpoints.
    5. Participate in the implementation of a group's decision and evaluate the results.
    6. Show sensitivity to others' thoughts and opinions and relate them to the resolution process.
  Plus C. Diversity
    1. Understand and respect the concerns of members of cultural, gender, age, and ability groups.
    2. Be respectful of a variety of differences of people in a work/school setting.
    3. Demonstrate ability to work with others with different backgrounds, cultures, and abilities.
  Plus D. Leadership
    1. Demonstrate leadership ability in a work or school setting.
    2. Recognize and take advantage of leadership opportunities that give direction to other team members, or that encourage other members to complete tasks.
Plus VIII. NEGOTIATION SKILLS
  Plus A. Negotiation Skills
    1. Using correct terminology, clarify the problem or issue to be negotiated.
    2. Identify, organize, and define ideas from various sources to logically support a position and use these ideas in debate.
    3. Demonstrate objectivity in assessing other viewpoints by considering all sides of an issue, using past experience, data and logical analysis, and showing respectful behavior towards others.
    4. Responsibly challenge existing policies and procedures and identify new solutions or policy changes.
Plus IX. UNDERSTANDING SYSTEMS AND USING TECHNOLOGY
  Plus A. Understanding Systems and Using Technology
    1. Identify trends and how they affect changes within a system.
    2. Demonstrate an understanding of business systems.
    3. Compare management systems and consider how employees function and adapt to change within them.
    4. Describe the technical systems related to a career interest area.
    5. Diagnose and make necessary corrections or improvements to a technical system in a business, industry, or simulated work place setting.
    6. Describe how changes in technology have impacted business and industry, identify current trends, and recommend how a technical system might be improved.
    7. Demonstrate the use of equipment and machines to solve practical or work-based problems.
    8. Demonstrate effective use of a variety of on-line technological resources.
    9. Determine what kind of application is needed for a given task and use effectively.
    10. Use technologies as tools for communication of technical or work-related information.
    11. Use technology effectively in solving problems in an area of career interest.
    12. Understand and demonstrate basic computer hardware and software installation and maintaining efficient machines.
    13. Demonstrate ability to adapt to different software applications, comparing and contrasting specfic functions and applying them to different projects.
Plus X. EMPLOYABILITY SKILLS
  Plus A. Employability Skills
    1. Continue the EDP process which includes an annual review with student and counselor and notification of parents.
    2. Participate in work-based opportunities such as job-shadowing, mentorships, work experiences, etc.
    3. Show ability to market oneself by preparing for and completing an interview process.
    4. Accurately complete records/documents to support job applications (inquiry letters, resume, references, evaluations, follow-up letters).
    5. Use a portfolio, resume, record of attendance, certificates, and/or transcript as self-marketing tools to demonstrate interest and competence.
    6. Apply career and labor market information to seek and obtain employment and/or pursue educational goals.
    7. Research availability of educational programs, financial requirements, and resource and complete an application process as appropriate for career goals.
    8. Understand the need for lifelong learning in a rapidly changing job market.
Plus XI. TECHNOLOGY SKILLS
  Plus A. BASIC OPERATIONS AND CONCEPTS
    1. Discuss emerging technology resources (e.g., podcasting, webcasting, compressed video delivery, online file sharing, graphing calculators, global positioning software)
    2. Identify the capabilities and limitations of emerging communication resources.
    3. Understand the importance of both the predictable and unpredictable impacts of technology.
    4. Identify changes in hardware and software systems over time and discuss how these changes might affect the individual personally in his/her role as a lifelong learner.
    5. Understand the purpose, scope, and use of assistive technology.
    6. Understand that access to online learning increases educational and workplace opportunities.
    7. Be provided with the opportunity to learn in a virtual environment as a strategy to build 21st century learning skills.
    8. Understand the relationship between electronic resources, infrastructure, and connectivity.
    9. Routinely apply touch-typing techniques with advanced accuracy, speed, and efficiency.
    10. Assess and solve hardware and software problems by using online help or other user documentation and support.
    11. Identify common graphic, audio, and video file formats (e.g., jpeg, gif, bmp, mpeg, wav)
    12. Demonstrate how to import/export text, graphics, or audio files.
    13. Proofread and edit a document using an application's spelling and grammar checking functions.
  Plus B. SOCIAL, ETHICAL, AND HUMAN ISSUES
    1. Identify legal and ethical issues related to use of information and communication technology.
    2. Analyze current trends in information and communication technology and assess the potential of emerging technologies for ethical and unethical uses.
    3. Discuss possible long-range effects of unethical uses of technology (e.g., virus spreading, file pirating, hacking) on cultures and society.
    4. Discuss the possible consequences and costs of unethical uses of information and computer technology.
    5. Identify ways that individuals can protect their technology systems from unethical or unscrupulous users.
    6. Demonstrate the ethical use of technology as a digital citizen and lifelong learner.
    7. Explain the differences between freeware, shareware, and commercial software.
    8. Adhere to fair use and copyright guidelines.
    9. Create appropriate citations for resources when presenting research findings.
    10. Adhere to the district acceptable use policy as well as state and federal laws.
    11. Explore career opportunities and identify their related technology skill requirements.
    12. Design and implement a personal learning plan that includes technology to support his/her lifelong learning goals.
  Plus C. TECHNOLOGY PRODUCTIVITY TOOLS
    1. Complete at least one online credit, or non-credit, course or online learning experience.
    2. Use technology tools for managing and communicating personal information (e.g., finances, contact information, schedules, purchases, correspondence)
    3. Have access to and utilize assistive technology tools.
    4. Apply advanced software features such as an application's built-in thesaurus, templates, and styles to improve the appearance of word processing documents, spreadsheets, and presentations.
    5. Identify technology tools (e.g., authoring tools or other hardware and software resources) that could be used to create a group project.
    6. Use an online tutorial and discuss the benefits and disadvantages of this method of learning.
    7. Develop a document or file for inclusion into a web site or web page.
    8. Use a variety of applications to plan, create, and edit a multimedia product (e.g., model, webcast, presentation, publication, or other creative work)
    9. Have the opportunity to participate in real-life experiences associated with technology-related careers.
  Plus D. TECHNOLOGY COMMUNICATIONS TOOLS
    1. Identify and describe various telecommunications or online technologies (e.g., desktop conferencing, listservs, blogs, virtual reality)
    2. Use available technologies (e.g., desktop conferencing, e-mail, groupware, instant messaging) to communicate with others on a class assignment or project.
    3. Use a variety of media and formats to design, develop, publish, and present products (e.g., presentations, newsletters, web sites) to communicate original ideas to multiple audiences.
    4. Collaborate in content-related projects that integrate a variety of media (e.g., print, audio, video, graphic, simulations, and models) with presentation, word processing. Publishing, database, graphics design, or spreadsheet applications.
    5. Plan and implement a collaborative project using telecommunications tools (e.g., groupware, interactive web sites, videoconferencing)
  Plus E. TECHNOLOGY RESEARCH TOOLS
    1. Compare, evaluate, and select appropriate internet search engines to locate information.
    2. Formulate and use evaluation criteria (authority, accuracy, relevancy, timeliness) for information located on the internet to present research findings.
    3. Determine if online sources are authoritative, valid, reliable, relevant, and comprehensive.
    4. Distinguish between fact, opinion, point of view, and inference.
    5. Evaluate resources for stereotyping, prejudice, and misrepresentation.
    6. Develop a plan to gather information using various research strategies (e.g., interviews, questionnaires, experiments, online surveys)
  Plus F. TECHNOLOGY PROBLEM-SOLVING and DECISION-MAKING TOOLS
    1. Use a variety of technology resources (e.g., educational software, simulations, models) for problem solving and independent learning.
    2. Describe the possible integration of two or more information and communication technology tools or resources to collaborate with peers, community members, and field experts.
    3. Formulate a research question or hypothesis, then use appropriate information and communication technology resources to collect relevant information, analyze the findings, and report the results to multiple audiences.