52.0299 - Business Administration, Management & Operations

Microsoft Office Specialist (MOS)

Please note that an updated Gap Analysis document is located under "Links" titled the Expanded Document.


Plus Technical Standards

Plus I. Microsoft Office Specialist Exam Skill Standards: Word 2003 Expert
  Plus A. Formatting Content
    1. Create custom styles for text, tables, and lists
    2. Control pagination
    3. Format, position, and resize graphics using advanced layout features
    4. Insert and modify objects
    5. Create and modify diagrams and charts using data from other sources
  Plus B. Organizing Content
    1. Sort content in lists and tables
    2. Perform calculations in tables
    3. Modify table formats
    4. Summarize document content using automated tools
    5. Use automated tools for document navigation
    6. Merge letters with other data sources
    7. Merge labels with other data sources
    8. Structure documents using XML
  Plus C. Formatting Documents
    1. Create and modify forms
    2. Create and modify document background
    3. Create and modify document indexes and tables
    4. Insert and modify endnotes, footnotes, captions, and cross-references
    5. Create and manage master documents and subdocuments
  Plus D. Collaborating
    1. Modify tracked changes options
    2. Publish and edit Web documents
    3. Manage document versions
    4. Protect and restrict forms and documents
    5. Attach digital signatures to documents
    6. Customize document properties
  Plus E. Customizing Microsoft Word
    1. Create, edit, and run macros
    2. Customize menus and toolbars
    3. Modify Word default settings
Plus II. Microsoft Office Specialist Exam Skill Standards: Excel 2003 Expert
  Plus A. Organizing and Analyzing Data
    1. Use subtotals
    2. Define and apply advanced filters
    3. Group and outline data
    4. Use data validation
    5. Create and modify list ranges
    6. Add, show, close, edit, merge, and summarize scenarios
    7. Perform data analysis using automated tools
    8. Create PivotTable and PivotChart reports
    9. Use Lookup and Reference functions
    10. Use Database functions
    11. Trace formula precedents, dependents, and errors
    12. Locate invalid data and formulas
    13. Watch and evaluate formulas
    14. Define, modify, and use named ranges
    15. Structure workbooks using XML
  Plus B. Formatting Data and Content
    1. Create and modify custom data formats
    2. Use conditional formatting
    3. Format and resize graphics
    4. Format charts and diagrams
  Plus C. Collaborating
    1. Protect cells, worksheets, and workbooks
    2. Apply workbook security settings
    3. Share workbooks
    4. Merge workbooks
    5. Track, accept, and reject changes to workbooks
  Plus D. Managing Data and Workbooks
    1. Import data to Excel
    2. Export data from Excel
    3. Publish and edit Web worksheets and workbooks
    4. Create and edit templates
    5. Consolidate data
    6. Define and modify workbook properties
  Plus E. Customizing Excel
    1. Customize toolbars and menus
    2. Create, edit, and run macros
    3. Modify Excel default settings
Plus III. Microsoft Office Specialist Exam Skill Standards: PowerPoint 2003
  Plus A. Creating Content
    1. Create new presentations from templates
    2. Insert and edit text-based content
    3. Insert tables, charts, and diagrams
    4. Insert pictures, shapes, and graphics
    5. Insert objects
  Plus B. Formatting Content
    1. Format text-based content
    2. Format pictures, shapes, and graphics
    3. Format slides
    4. Apply animation schemes
    5. Apply slide transitions
    6. Customize slide templates
    7. Work with masters
  Plus C. Collaborating
    1. Track, accept, and reject changes in a presentation
    2. Add, edit, and delete comments in a presentation
    3. Compare and merge presentations
  Plus D. Managing and Delivering Presentations
    1. Organize a presentation
    2. Set up slide shows for delivery
    3. Rehearse timing
    4. Deliver presentations
    5. Prepare presentations for remote delivery
    6. Save and publish presentations
    7. Print slides, outlines, handouts, and speaker notes
    8. Export a presentation to another Microsoft Office program
    9. MASTER CERTIFICATION (ACCESS)
Plus IV. Microsoft Office Specialist Exam Skill Standards: Access 2003
  Plus A. Structuring Databases
    1. Create Microsoft Access databases
    2. Create and modify tables
    3. Define and modify field types
    4. Modify field properties
    5. Create and modify one-to-many relationships
    6. Enforce referential integrity
    7. Create and modify queries
    8. Create forms
    9. Add and modify form controls and properties
    10. Create reports
    11. Add and modify report control properties
    12. Create a data access page
  Plus B. Entering Data
    1. Enter, edit, and delete records
    2. Find and move among records
    3. Import data to Access
  Plus C. Organizing Data
    1. Create and modify calculated fields and aggregate functions
    2. Modify form layout
    3. Modify report layout and page setup
    4. Format datasheets
    5. Sort records
    6. Filter records
  Plus D. Managing Databases
    1. Identify object dependencies
    2. View objects and object data in other views
    3. Print database objects and data
    4. Export data from Access
    5. Back up a database
    6. Compact and repair databases
Plus V. Microsoft Office Specialist Exam Skill Standards: Outlook 2003
  Plus A. Messaging
    1. Originate and respond to e-mail and instant messages
    2. Attach files to items
    3. Create and modify a personal signature for messages
    4. Modify e-mail message settings and delivery options
    5. Create and edit contacts
    6. Accept, decline, and delegate tasks
  Plus B. Scheduling
    1. Create and modify appointments, meetings, and events
    2. Update, cancel, and respond to meeting requests
    3. Customize Calendar settings
    4. Create, modify, and assign tasks
  Plus C. Organizing
    1. Create and modify distribution lists
    2. Link contacts to other items
    3. Create and modify notes
    4. Organize items
    5. Organize items using folders
    6. Search for items
    7. Save items in different file formats
    8. Assign items to categories
    9. Preview and print items

Plus Pathway Standards

Plus I. Pathway Topic: Business Law
  Plus A. Knowledge and Skill Statement: Understands business’s responsibility to know, abide by, and enforce laws and regulations that affect business operations and transactions
    Plus 1. Performance Element: Apply knowledge of business contracts to establish business relationships.
        a. 1) Discuss the nature of contract suspensions
        b. 2) Explain the nature of contract terminations
        c. 3) Issue a business contract
Plus II. Pathway Topic: Financial Analysis
  Plus A. Knowledge and Skill Statement: Understands tools, strategies, and systems used to maintain, monitor, control, and plan the use of financial resources
    Plus 1. Performance Element: Utilize cost accounting methods to guide business decisions pertaining to quality.
        a. 1) Discuss the implications of quality costs
        b. 2) Calculate quality costs (e.g. prevention, appraisal, failure)
    Plus 2. Performance Element: Manage risk to protect a business’s well-being.
        a. 1) Explain the impact of risk on business
        b. 2) Discuss the nature of credit risk management
        c. 3) Discuss reasons to integrate risk management into business operations
        d. 4) Discuss the nature of enterprise risk management (ERM)
        e. 5) Integrate risk management into business operations
    Plus 3. Performance Element: Implement suitable internal accounting controls to ensure the proper recording of financial transactions.
        a. 1) Explain the purpose of internal accounting controls
        b. 2) Determine the components of internal accounting control procedures for a business
        c. 3) Maintain internal accounting controls
Plus III. Pathway Topic: Information Management
  Plus A. Knowledge and Skill Statement: Understands tools, strategies, and systems needed to access, process, maintain, evaluate, and disseminate information to assist business decision-making
    Plus 1. Performance Element: Facilitate computer system operations to enhance usability.
        a. 1) Explain issues involved in designing systems for different environments
        b. 2) Explain usability engineering methods
        c. 3) Support and maintain a multimedia website
    Plus 2. Performance Element: Create and access databases to acquire information for business decision-making.
        a. 1) Explain the principles of data analysis
        b. 2) Explain the nature of tools that can be used to access information in the database system
        c. 3) Access information in the database system
        d. 4) Build data in a data warehouse
        e. 5) Create a meaningful data set
        f. 6) Manipulate data in the database management system
        g. 7) Analyze company’s data requirements
        h. 8) Design a database to meet business requirements
        i. 9) Identify database trends
    Plus 3. Performance Element: Apply data mining methods to acquire pertinent information for business decision-making.
        a. 1) Discuss the nature of data mining
        b. 2) Describe data mining tools and techniques
        c. 3) Discuss the importance of ethics in data mining
        d. 4) Demonstrate basic data mining techniques
        e. 5) Interpret data mining findings
    Plus 4. Performance Element: Utilize computer’s operating system to manage and perform work responsibilities.
        a. 1) Move files in the computer operating system
        b. 2) Create directories
    Plus 5. Performance Element: Utilize technology to support business strategies and operations.
        a. 1) Explain methods used to develop the technological infrastructure
        b. 2) Identify the management information requirements of an organization
        c. 3) Discuss the nature of enterprise architecture
        d. 4) Align technology with business needs
Plus IV. Pathway Topic: Operations
  Plus A. Knowledge and Skill Statement: Understands the processes and systems implemented to monitor, plan, and control the day-to-day activities required for continued business functioning
    Plus 1. Performance Element: Utilize project management processes to plan a business project.
        a. 1) Initiate a business project
        b. 2) Design a business project
    Plus 2. Performance Element: Utilize project management processes to conduct a business project.
        a. 1) Implement a project
        b. 2) Manage project team
        c. 3) Monitor a business project
        d. 4) Minimize a business project’s errors
        e. 5) Conclude a business project
    Plus 3. Performance Element: Manage purchasing activities to obtain the best service/product for the project at the least cost.
        a. 1) Maintain vendor/supplier relationships
        b. 2) Negotiate terms with vendors
        c. 3) Establish bid specifications
    Plus 4. Performance Element: Develop an understanding of business analysis to improve business functions and activities.
        a. 1) Discuss the nature of business analysis
        b. 2) Discuss the connection between business analysis and business process management
        c. 3) Explain types of requirements (e.g. business, system, functional, nonfunctional)
    Plus 5. Performance Element: Develop requirements and solutions to improve business processes, performance, or people.
        a. 1) Plan the requirements development process
        b. 2) Determine requirements stakeholders
        c. 3) Elicit requirements from stakeholders
        d. 4) Validate requirements
        e. 5) Ensure the usability of a proposed solution
    Plus 6. Performance Element: Manage quality-control processes to minimize errors and to improve processes.
        a. 1) Test product/service for quality
        b. 2) Determine reliability factors impacting the quality of a product/service
        c. 3) Develop continuous-improvement strategies
        d. 4) Develop a plan/program for quality achievement
Plus V. Pathway Topic: Professional Development
  Plus A. Knowledge and Skill Statement: Understands concepts, tools, and strategies used to explore, obtain, and develop in a business information management career
    Plus 1. Performance Element: Acquire self-development skills to enhance relationships and improve efficiency in the work environment.
        a. 1) Explain professional responsibilities in business information management
        b. 2) Discuss the role and responsibilities of project managers
        c. 3) Describe the role and responsibilities of business analysts
    Plus 2. Performance Element: Participate in career planning to enhance job success potential.
        a. 1) Explain career opportunities in business information management
        b. 2) Describe certifications in business information management
Plus VI. Pathway Topic: Strategic Management
  Plus A. Knowledge and Skill Statement: Understands tools, techniques, and systems that affect a business’s ability to plan, control, and organize an organization/department
    Plus 1. Performance Element: Coordinate information management and business management to aid in business planning.
        a. 1) Explain the strategic role of information systems/information communication technology within an organization
        b. 2) Determine risks and rewards of developing a strategic role for information systems/ information communication technology
        c. 3) Integrate information systems planning with business planning

Plus Foundation Standards

Plus I. Cluster Topic: Communications
  Plus A. Cluster Knowledge and Skill Statement: Understands the concepts, strategies, and systems used to obtain and convey ideas and information
    Plus 1. Performance Element: Read to acquire meaning from written material and to apply the information to a task.
        a. Identify sources that provide relevant, valid written material
        b. Extract relevant information from written materials
        c. Apply written directions to achieve tasks
        d. Analyze company resources to ascertain policies and procedures
    Plus 2. Performance Element: Apply active listening skills to demonstrate understanding of what is being said.
        a. Explain communication techniques that support and encourage speakers
        b. Follow oral directions
        c. Demonstrate active listening skills
    Plus 3. Performance Element: Apply verbal skills to obtain and convey information.
        a. Explain the nature of effective verbal communications
        b. Ask relevant questions
        c. Interpret others’ nonverbal cues
        d. Provide legitimate responses to inquiries
        e. Give verbal directions
        f. Employ communication styles appropriate to target audience
        g. Defend ideas objectively
        h. Handle telephone calls in a businesslike manner
        i. Participate in group discussions
        j. Make oral presentations
    Plus 4. Performance Element: Record information to maintain and present a report of business activity.
        a. Utilize note-taking strategies
        b. Organize information graphically
        c. Select and use appropriate graphic aids
    Plus 5. Performance Element: Write internal and external business correspondence to convey and obtain information effectively.
        a. Explain the nature of effective written communications
        b. Select and utilize appropriate formats for professional writing
        c. Edit and revise written work consistent with professional standards
        d. Write professional e- mails
        e. Write and send business messages electronically
        f. Write business letters
        g. Write informational messages
        h. Write inquiries
        i. Write persuasive messages
        j. Write executive summaries
        k. Prepare simple written reports
        l. Prepare complex written reports
        m. Write proposals
    Plus 6. Performance Element: Communicate with staff to clarify workplace objectives.
        a. Explain the nature of staff communication
        b. Choose appropriate channel for workplace communication
        c. Participate in a staff meeting
        d. Provide directions for completing job tasks
        e. Update employees on business and economic trends
        f. Conduct a staff meeting
    Plus 7. Performance Element: Communicate effectively with customers to foster positive relationships that enhance company image.
        a. Explain the nature of effective communication
        b. Reinforce service orientation through communication
        c. Respond to customer inquiries
        d. Adapt communication to the cultural and social differences among clients
        e. Interpret business policies to customers/clients
    Plus 8. Performance Element: Use communication skills to influence others.
        a. Persuade others
        b. Demonstrate negotiation skills
Plus II. Cluster Topic: Ethics and Legal Responsibilities
  Plus A. Cluster Knowledge and Skill Statement: Understands business’s responsibility to know, abide by, and enforce laws, regulations, and ethical behavior that affect business operations and transactions
    Plus 1. Performance Element: Employ ethical actions in obtaining and providing information to acquire others’ confidence.
        a. Respect the privacy of others.
        b. Explain ethical considerations in providing information
        c. Protect confidential information.
        d. Determine information appropriate to obtain from a client or another employee.
    Plus 2. Performance Element: Apply ethics to demonstrate trustworthiness.
        a. Explain the nature of business ethics
        b. Demonstrate responsible behavior
        c. Demonstrate honesty and integrity
        d. Demonstrate ethical work habits
    Plus 3. Performance Element: Manage internal and external business relationships to foster positive interactions.
        a. Treat others fairly at work
        b. Describe ethics in human resources issues
    Plus 4. Performance Element: Acquire foundational knowledge of business laws and regulations to understand their nature and scope.
        a. Discuss the nature of law and sources of law in the United States
        b. Describe the United States’ judicial system
        c. Describe legal issues affecting businesses
    Plus 5. Performance Element: Understand the civil foundations of the legal environment of business to demonstrate knowledge of contracts.
        a. Identify the basic torts relating to business enterprises
        b. Describe the nature of legally binding contracts
    Plus 6. Performance Element: Explore the regulatory environment of United States’ businesses to understand the diversity of regulations.
        a. Describe the nature of legal procedure
        b. Discuss the nature of debtor-creditor relationships
        c. Explain the nature of agency relationships
        d. Discuss the nature of environmental law
        e. Discuss the role of administrative law
    Plus 7. Performance Element: Understand human resources laws and regulations to facilitate business operations.
        a. Explain the nature of human resources regulations
        b. Explain the nature of workplace regulations (including OSHA, ADA
        c. Discuss employment relationships
    Plus 8. Performance Element: Apply knowledge of business ownership to establish and continue business operations.
        a. Explain types of business ownership
        b. Select form of business ownership
    Plus 9. Performance Element: Acquire knowledge of commerce laws and regulations to continue business operations.
        a. Explain the nature of trade regulations
        b. Describe the impact of anti-trust legislation
    Plus 10. Performance Element: Understand tax laws and regulations to adhere to government requirements.
        a. Explain the nature of tax regulations on business
        b. Explain the nature of businesses’ reporting requirements
        c. Develop strategies for legal/government compliance
Plus III. Cluster Topic: Employability and Career Development
  Plus A. Cluster Knowledge and Skill Statement: Understands concepts, tools, and strategies used to explore, obtain, and develop in a business career
    Plus 1. Performance Element: Foster self- understanding to recognize the impact of personal feelings on others.
        a. Describe the nature of emotional intelligence
        b. Explain the concept of self-esteem
        c. Recognize personal biases and stereotypes
        d. Assess personal strengths and weaknesses
    Plus 2. Performance Element: Acquire self-development skills to enhance relationships and improve efficiency in the work environment.
        a. Maintain appropriate personal appearance
        b. Demonstrate systematic behavior
        c. Set personal goals
        d. Use feedback for personal growth
    Plus 3. Performance Element: Develop personal traits to foster career advancement.
        a. Identify desirable personality traits important to business
        b. Exhibit a positive attitude
        c. Exhibit self-confidence
        d. Demonstrate interest and enthusiasm
        e. Demonstrate initiative
        f. Foster positive working relationships
    Plus 4. Performance Element: Participate in career-planning to enhance jobsuccess potential.
        a. Assess personal interests and skills needed for success in business
        b. Analyze employer expectations in the business environment
        c. Explain the rights of workers
        d. Identify sources of career information
        e. Identify tentative occupational interest
        f. Explain employment opportunities in business
    Plus 5. Performance Element: Implement job-seeking skills to obtain employment.
        a. Utilize job-search strategies
        b. Complete a job application
        c. Interview for a job
        d. Write a follow- up letter after job interviews
        e. Write a letter of application
        f. Prepare a résumé
        g. Use networking techniques to identify employment opportunities
    Plus 6. Performance Element: Utilize career-advancement activities to enhance professional development.
        a. Describe techniques for obtaining work experience (e.g., volunteer activities, internships
        b. Explain the need for ongoing education as a worker
        c. Explain possible advancement patterns for jobs
        d. Identify skills needed to enhance career progression
        e. Utilize resources that can contribute to professional development (e.g., trade journals/periodicals, professional/trade associations, classes/seminars, trade shows, and mentors)
Plus IV. Cluster Topic: Leadership and Teamwork
  Plus A. Cluster Knowledge and Skill Statement: Employs leadership and teamwork skills to foster working relationships in business management and administration
    Plus 1. Performance Element: Implement teamwork techniques to accomplish goals.
        a. Participate as a team member
        b. Use consensus-building skills
        c. Encourage team building
        d. Motivate team members
    Plus 2. Performance Element: Employ leadership skills to achieve workplace objectives.
        a. Explain the concept of leadership
        b. Determine personal vision
        c. Demonstrate adaptability
        d. Develop an achievement orientation
        e. Lead change
        f. Enlist others in working toward a shared vision
        g. Coach others
        h. Recognize/Reward others for their efforts and contributions
    Plus 3. Performance Element: Implement organizational skills to facilitate others’ work efforts.
        a. Assist employees with prioritizing work responsibilities
        b. Delegate work to others
        c. Coordinate efforts of cross- functional teams to achieve project/company goals
        d. Manage collaborative efforts
        e. Harmonize tasks, projects, and employees in the context of business priorities
    Plus 4. Performance Element: Staff a business unit to satisfy work demands while adhering to budget constraints.
        a. Determine hiring needs
        b. Screen job applications/resumes
        c. Interview job applicants
        d. Discuss employee compensation
        e. Select and hire new employees
        f. Conduct exit interviews
        g. Dismiss/Fire employees
        h. Maintain human resource records
    Plus 5. Performance Element: Manage staff growth and development to increase productivity and employee satisfaction.
        a. Orient new employees
        b. Orient new employees (management's role
        c. Explain the role of training and human resource development
        d. Explain the nature of management/ supervisory training
        e. Coach employees
        f. Recognize/Reward employees
        g. Maintain ongoing discussion of compensation issues
        h. Train staff
        i. Supervise staff
        j. Assess employee performance
        k. Ensure equitable opportunities for employees
    Plus 6. Performance Element: Manage internal and external business relationships to foster positive interactions.
        a. Maintain collaborative partnerships with colleagues
        b. Explain the impact of political relationships within an organization
        c. Explain the nature of organizational culture
Plus V. Cluster Topic: Problem Solving and Critical Thinking
  Plus A. Cluster Knowledge and Skill Statement: Applies problem-solving and critical-thinking skills to help grow the business and/or to resolve workplace conflict
    Plus 1. Performance Element: Utilize critical-thinking skills to determine best options/outcomes.
        a. Explain the need for innovation skills
        b. Make decisions
        c. Demonstrate problem-solving skills
        d. Demonstrate appropriate creativity
        e. Use time-management skills
    Plus 2. Performance Element: Identify with others’ feelings, needs, and concerns to enhance interpersonal relations.
        a. Show empathy for others
        b. Exhibit cultural sensitivity
    Plus 3. Performance Element: Manage stressful situations to minimize negative workplace interactions.
        a. Explain the use of feedback for personal growth
        b. Adjust to change
        c. Adjust work practices to respond to client needs
        d. Explain the nature of organizational change
        e. Explain the nature of stress management
    Plus 4. Performance Element: Deal with conflict to minimize disruptions in the workplace.
        a. Demonstrate self-control
        b. Use appropriate assertiveness
        c. Resolve customer complaints
        d. Use conflict-resolution skills
    Plus 5. Performance Element: Resolve conflicts with/for customers to encourage repeat business.
        a. Handle difficult customers
        b. Handle customer/client complaints
    Plus 6. Performance Element: Resolve staff issues/problems to enhance productivity and improve employee relationships.
        a. Handle employee complaints and grievances
        b. Explain the nature of remedial action
Plus VI. Cluster Topic: Information Technology Applications
  Plus A. Cluster Knowledge and Skill Statement: Applies technological tools in business management and administration to expedite workflow
    Plus 1. Performance Element: Utilize information-technology tools to manage and perform work responsibilities.
        a. Identify ways that technology impacts business
        b. Discuss principles of computer systems
        c. Explain the scope of data communications tools
        d. Demonstrate basic e- mail functions
        e. Demonstrate personal information management/productivity applications
        f. Demonstrate basic web-search skills
        g. Demonstrate personal digital assistant (PDA skills)
        h. Demonstrate basic word processing skills
        i. Demonstrate basic presentation applications
        j. Demonstrate basic database applications
        k. Demonstrate basic spreadsheet applications
        l. Demonstrate collaborative/groupware applications
        m. Use an integrated business software application package
        n. Create and post basic web page
Plus VII. Cluster Topic: Safety, Health, and Environmental
  Plus A. Cluster Knowledge and Skill Statement: Implements safety, health, and environmental controls to enhance productivity in business management and administration
    Plus 1. Performance Element: Adhere to health and safety regulations to support a safe work environment.
        a. Describe health and safety regulations in business
        b. Report noncompliance with business health and safety regulations
    Plus 2. Performance Element: Implement safety procedures to minimize loss.
        a. Follow instructions for use of equipment, tools, and machinery
        b. Follow safety precautions
        c. Maintain a safe work environment
        d. Explain procedures for handling accidents
        e. Handle and report emergency situations
    Plus 3. Performance Element: Determine needed safety policies/procedures to protect employees.
        a. Identify potential safety issues
        b. Establish safety policies and procedures
    Plus 4. Performance Element: Implement security policies/procedures to minimize chance for loss.
        a. Explain routine security precautions
        b. Follow established security procedures/policies
        c. Protect company information and intangibles
    Plus 5. Performance Element: Develop policies/procedures to protect workplace security.
        a. Identify potential security issues
        b. Establish policies to protect company information and intangibles
        c. Establish policies to maintain a nonhostile work environment
        d. Establish policies and procedures to maintain physical security of the work environment
Plus VIII. Cluster Topic: Academic Foundations
  Plus A. Cluster Knowledge and Skill Statement: Solves mathematical problems to obtain information for decision making in business management and administration
    Plus 1. Performance Element: Employ numbers and operations to understand and solve mathematical problems in business management and administration.
        a. Recognize relationships among numbers.
        b. Employ mathematical operations.
        c. Perform computations successfully.
        d. Predict reasonable estimations.
    Plus 2. Performance Element: Apply algebraic skills to make business decisions.
        a. Recognize patterns and mathematical relations.
        b. Use algebraic symbols to represent, solve, and analyze mathematical problems.
        c. Create mathematical models from real life situations.
        d. Represent changes in quantities mathematically.
        e. Determine rate of change mathematically.
        f. Interpret graphical and numerical data.
    Plus 3. Performance Element: Employ measurement skills to make business decisions.
        a. Explain the role of ethics in risk management
        b. Take measurements correctly.
    Plus 4. Performance Element: Perform data analysis to make business decisions.
        a. Formulate questions effectively.
        b. Collect relevant data.
        c. Organize useful data.
        d. Answer questions appropriately.
        e. Employ appropriate statistical methods in data analysis.
        f. Develop and evaluate inferences and predictions.
        g. Apply basic concepts of probability.
    Plus 5. Performance Element: Implement problem-solving techniques to evaluate the accuracy of mathematical responses.
        a. Identify problem-solving techniques.
        b. Apply a variety of problem-solving strategies.
        c. Adjust problem-solving strategies, when needed.
  Plus B. Cluster Knowledge and Skill Statement: Understands the economic principles and concepts fundamental to business operations
    Plus 1. Performance Element: Understand fundamental economic concepts to obtain a foundation for employment in business.
        a. Distinguish between economic goods and services
        b. Explain the concept of economic resources
        c. Describe the concepts of economics and economic activities
        d. Determine economic utilities created by business activities
        e. Explain the principles of supply and demand
        f. Describe the functions of prices in markets
    Plus 2. Performance Element: Understand the nature of business to show its contributions to society.
        a. Explain the role of business in society
        b. Describe types of business activities
        c. Explain the organizational design of businesses
        d. Discuss the global environment in which businesses operate
        e. Describe factors that affect the business environment
        f. Explain how organizations adapt to today’s markets
    Plus 3. Performance Element: Understand economic systems to be able to recognize the environments in which businesses function.
        a. Explain the types of economic systems
        b. Explain the concept of private enterprise
        c. Identify factors affecting a business’s profit
        d. Determine factors affecting business risk
        e. Explain the concept of competition
        f. Describe market structures
    Plus 4. Performance Element: Acquire knowledge of the impact of government on business activities to make informed economic decisions.
        a. Determine the relationship between government and business
        b. Describe the nature of taxes
        c. Discuss the nature of monetary policy
        d. Discuss the supply and demand for money
        e. Explain the role of the Federal Reserve System
        f. Explain the concept of fiscal policies
        g. Describe the effects of fiscal and monetary policies
    Plus 5. Performance Element: Analyze cost/profit relationships to guide business decision-making.
        a. Explain the concept of productivity
        b. Analyze impact of specialization/division of labor on productivity
        c. Explain the concept of organized labor and business
        d. Explain the impact of the law of diminishing returns
        e. Describe the concept of economies of scale
    Plus 6. Performance Element: Understand economic indicators to recognize economic trends and conditions.
        a. Describe the concept of price stability as an economic measure
        b. Discuss the measure of consumer spending as an economic indicator
        c. Discuss the impact of a nation’s unemployment rates
        d. Explain the concept of Gross Domestic Product
        e. Describe the economic impact of inflation on business
        f. Explain unemployment and inflation tradeoffs
        g. Explain the economic impact of interestrate fluctuations
        h. Determine the impact of business cycles on business activities
    Plus 7. Performance Element: Determine global trade’s impact on business decision-making.
        a. Explain the nature of global trade
        b. Describe the determinants of exchange rates and their effects on the domestic economy
        c. Discuss the impact of cultural and social environments on global trade
        d. Explain labor issues associated with global trade
  Plus C. Cluster Knowledge and Skill Statement: Integrates sociological knowledge of group behavior to understand customer decision-making
    Plus 1. Performance Element: Employ sociological knowledge to facilitate business management and administration activities.
        a. Analyze and interpret complex societal issues, events, and problems.
        b. Analyze researched information and statistics.
        c. Reach reasoned conclusions.
        d. Examine social beliefs, influences, and behavior.
        e. Analyze group dynamics.
        f. Assess human behavior.
  Plus D. Cluster Knowledge and Skill Statement: Integrates psychological knowledge to understand customer motivation
    Plus 1. Performance Element: Apply psychological knowledge to facilitate business management and administration activities.
        a. Recognize factors influencing perception.
        b. Identify sources of attitude formation.
        c. Assess methods used to evaluate attitudes.
        d. Identify basic social and cultural strata.
        e. Determine behavioral effects of social and cultural strata.
        f. Analyze effects of others on individual behavior.
        g. Predict likelihood of conformity and obedience.
        h. Determine significance of aggression.
        i. Recognize factors affecting personality.
        j. Evaluate the nature of change over a lifetime.
        k. Identify sources of stress.
        l. Detail reactions to stress.
        m. Employ strategies for dealing with stress.
        n. Investigate factors affecting motivation.
        o. Analyze cues to basic drives/motives.
        p. Analyze the development of motives.
Plus IX. Cluster Topic: Systems
  Plus A. Cluster Knowledge and Skill Statement: Understands the concepts, processes, and skills associated with identifying new ideas, opportunities, and methods and with creating or starting a new project or venture
    Plus 1. Performance Element: Employ entrepreneurial discovery strategies to generate feasible ideas for business ventures.
        a. Explain the need for entrepreneurial discovery
        b. Discuss entrepreneurial discovery processes
        c. Assess global trends and opportunities
        d. Determine opportunities for venture creation
        e. Assess opportunities for venture creation
        f. Describe idea-generation methods
        g. Generate venture ideas
        h. Determine feasibility of venture ideas
    Plus 2. Performance Element: Develop concept for new business venture to evaluate its success potential.
        a. Describe entrepreneurial planning considerations
        b. Explain tools used by entrepreneurs for venture planning
        c. Assess start-up requirements
        d. Assess risks associated with venture
        e. Describe external resources useful to entrepreneurs during concept development
        f. Assess the need to use external resources for concept development
        g. Describe strategies to protect intellectual property
        h. Use components of business plan to define venture idea
    Plus 3. Performance Element: Determine needed resources for a new business venture to contribute to its start- up viability.
        a. Describe processes used to acquire adequate financial resources for venture creation/start-up
        b. Select sources to finance venture creation/start-up
        c. Explain factors to consider in determining a venture’s human-resource needs
        d. Explain considerations in making the decision to hire staff
        e. Describe considerations in selecting capital resources
        f. Identify capital resources needed for the venture
        g. Assess the costs/benefits associated with resources
    Plus 4. Performance Element: Actualize new business venture to generate profit and/or meet objectives.
        a. Use external resources to supplement entrepreneur’s expertise
        b. Explain the complexity of business operations
        c. Evaluate risk-taking opportunities
        d. Explain the need for business systems and procedures
        e. Describe the use of operating procedures
        f. Explain methods/processes for organizing workflow
        g. Develop and/or provide product/service
        h. Use creative problem solving in business activities/decisions
        i. Explain the impact of resource productivity on venture success
        j. Create processes for ongoing opportunity recognition
        k. Develop plan to invest resources into improving current products or creating new ones
        l. Adapt to changes in business environment
    Plus 5. Performance Element: Select harvesting strategies to identify entrepreneur’s role in the business venture.
        a. Explain the need for continuation planning
        b. Describe methods of venture harvesting
        c. Evaluate options for continued venture involvement
        d. Develop exit strategies
  Plus B. Cluster Knowledge and Skill Statement: Analyzes accounting systems to examine their contribution to the fiscal stability of businesses
    Plus 1. Performance Element: Acquire a foundational knowledge of accounting to understand its nature and scope.
        a. Explain the concept of accounting
        b. Explain the need for accounting standards (GAAP
        c. Discuss the role of ethics in accounting
        d. Explain the use of technology in accounting
        e. Explain legal considerations for accounting
    Plus 2. Performance Element: Implement accounting procedures to track money flow and to determine financial status.
        a. Describe the nature of cash flow statements
        b. Prepare cash flow statements
        c. Explain the nature of balance sheets
        d. Describe the nature of income statements
  Plus C. Cluster Knowledge and Skill Statement: Understands tools, strategies, and systems used to maintain, monitor, control, and plan the use of financial resources
    Plus 1. Performance Element: Acquire a foundational knowledge of finance to understand its nature and scope.
        a. Explain the role of finance in business
        b. Discuss the role of ethics in finance
        c. Explain legal considerations for finance
  Plus D. Cluster Knowledge and Skill Statement: Understands the tools techniques, and systems that businesses use to plan, staff, lead, and organize its human resources
    Plus 1. Performance Element: Understand the role and function of human resources management to obtain a foundational knowledge of its nature and scope.
        a. Discuss the nature of human resources management
        b. Explain the role of ethics in human resources management
        c. Describe the use of technology in human resources management
  Plus E. Cluster Knowledge and Skill Statement: Understands the tools, techniques, and systems that businesses use to create, communicate, and deliver value to customers and to manage customer relationships in ways that benefit the organization and its stakeholders
    Plus 1. Performance Element: Understand marketing’s role and function in business to facilitate economic exchanges with customers.
        a. Explain marketing and its importance in a global economy
        b. Describe marketing functions and related activities
    Plus 2. Performance Element: Acquire foundational knowledge of customer/client/business behavior to understand what motivates decision-making.
        a. Explain customer/client/business buying behavior
        b. Discuss actions employees can take to achieve the company’s desired results
        c. Demonstrate connections between company actions and results (e.g., influencing consumer buying behavior, gaining market share, etc.
    Plus 3. Performance Element: Understand company’s unique selling proposition to recognize what sets the company apart from its competitors.
        a. Identify company’s unique selling proposition
        b. Identify internal and external service standards
  Plus F. Cluster Knowledge and Skill Statement: Understands the techniques and strategies used to foster positive, ongoing relationships with customers
    Plus 1. Performance Element: Foster positive relationships with customers to enhance company image.
        a. Explain the nature of positive customer relations
        b. Demonstrate a customer-service mindset
        c. Explain management’s role in customer relations
    Plus 2. Performance Element: Reinforce company’s image to exhibit the company’s brand promise.
        a. Identify company’s brand promise
        b. Determine ways of reinforcing the company’s image through employee performance
    Plus 3. Performance Element: Understand the nature of customer relationship management to show its contributions to a company.
        a. Discuss the nature of customer relationship management
        b. Explain the role of ethics in customer relationship management
        c. Describe the use of technology in customer relationship management
  Plus G. Cluster Knowledge and Skill Statement: Understands the processes and systems implemented to monitor, plan, and control the day-to-day activities required for continued business functioning
    Plus 1. Performance Element: Understand operation’s role and function in business to value its contribution to a company.
        a. Explain the nature of operations
        b. Discuss the role of ethics in operations
        c. Describe the use of technology in operations
    Plus 2. Performance Element: Implement purchasing activities to obtain business supplies and equipment.
        a. Explain the nature and scope of purchasing
        b. Place orders/reorders
        c. Maintain inventory of supplies
        d. Manage the bid process in purchasing
        e. Select vendors
        f. Evaluate vendor’s performance
    Plus 3. Performance Element: Understand production’s role and function in business to recognize its need in an organization.
        a. Explain the concept of production
        b. Describe production activities
    Plus 4. Performance Element: Implement quality-control processes to minimize errors and to expedite workflow.
        a. Identify quality-control measures
        b. Utilize quality control methods at work
        c. Describe crucial elements of a quality culture
        d. Describe the role of management in the achievement of quality
        e. Establish efficient operating systems
Plus X. Cluster Topic: Technical Skills
  Plus A. Cluster Knowledge and Skill Statement: Understands tools and strategies used to access, process, maintain, evaluate, and disseminate information to assist business decision-making
    Plus 1. Performance Element: Use information literacy skills to increase workplace efficiency and effectiveness.
        a. Assess information needs
        b. Obtain needed information efficiently
        c. Evaluate quality and source of information
        d. Apply information to accomplish a task
        e. Store information for future use
    Plus 2. Performance Element: Acquire a foundational knowledge of information management to understand its nature and scope.
        a. Discuss the nature of information management
        b. Explain the role of ethics in information management
        c. Explain legal issues associated with information management
    Plus 3. Performance Element: Maintain business records to facilitate business operations.
        a. Describe the nature of business records
        b. Maintain customer records
    Plus 4. Performance Element: Acquire information to guide business decisionmaking.
        a. Describe current business trends
        b. Monitor internal records for business information
        c. Conduct an environmental scan to obtain business information
        d. Interpret statistical findings
    Plus 5. Performance Element: Utilize project-management skills to improve workflow and minimize costs.
        a. Explain the nature of project management
        b. Identify resources needed for project
        c. Develop project plan
        d. Apply project-management tools to monitor project progress
        e. Evaluate project results
  Plus B. Cluster Knowledge and Skill Statement: Maintains, controls, and plans the use of financial resources to protect solvency
    Plus 1. Performance Element: Understand the fundamental principles of money needed to make financial exchanges.
        a. Explain forms of financial exchange (cash, credit, debit, electronic funds transfer, etc.)
        b. Identify types of currency (paper money, coins, banknotes, government bonds, treasury notes, etc.
        c. Describe functions of money (medium of exchange, unit of measure, store of value)
        d. Describe sources of income (wages/salaries, interest, rent, dividends, transfer payments, etc.)
        e. Explain the time value of money
        f. Explain the purposes and importance of credit
        g. Explain legal responsibilities associated with financial exchanges
    Plus 2. Performance Element: Analyze financial needs and goals to determine financial requirements.
        a. Explain the nature of financial needs (e.g., college, retirement, wills, insurance, etc.)
        b. Set financial goals
        c. Develop personal budget
    Plus 3. Performance Element: Manage personal finances to achieve financial goals.
        a. Explain the nature of tax liabilities
        b. Interpret a pay stub
        c. Read and reconcile bank statements
        d. Maintain financial records
        e. Demonstrate the wise use of credit
        f. Validate credit history
        g. Protect against identity theft
        h. Prepare personal income tax forms (i.e., 1040 EZ)
    Plus 4. Performance Element: Understand the use of financial-services providers to aid in financial-goal achievement.
        a. Describe types of financial-services providers
        b. Discuss considerations in selecting a financial-services provider
    Plus 5. Performance Element: Use investment strategies to ensure financial well-being.
        a. Explain types of investments
        b. Explain the nature of capital investment
        c. Establish investment goals and objectives
    Plus 6. Performance Element: Identify potential business threats and opportunities to protect a business’s financial well-being.
        a. Describe the concept of insurance
        b. Obtain insurance coverage
        c. Settle insurance losses
        d. Identify speculative business risks
        e. Explain the nature of risk management
    Plus 7. Performance Element: Implement financial skills to obtain business credit and to control its use.
        a. Explain the purposes and importance of obtaining business credit
        b. Analyze critical banking relationships
        c. Make critical decisions regarding acceptance of bank cards
        d. Determine financing needed for business operations
        e. Identify risks associated with obtaining business credit
        f. Explain sources of financial assistance
        g. Explain loan evaluation criteria used by lending institutions
        h. Complete loan application package
    Plus 8. Performance Element: Manage financial resources to ensure solvency.
        a. Describe the nature of budgets
        b. Explain the nature of operating budgets
        c. Describe the nature of cost/benefit analysis
        d. Determine relationships among total revenue, marginal revenue, output, and profit
        e. Develop company's/department’s budget
        f. Forecast sales
        g. Calculate financial ratios
        h. Interpret financial statements
  Plus C. Cluster Knowledge and Skill Statement: Understands tools, techniques, and strategies that affect a business’s ability to plan, control, and organize an organization/department
    Plus 1. Performance Element: Recognize management’s role to understand its contribution to business success.
        a. Explain the concept of management
        b. Explain the nature of managerial ethics
    Plus 2. Performance Element: Utilize planning tools to guide organization’s/ department’s activities.
        a. Explain the nature of business plans
        b. Develop company goals/objectives
        c. Define business mission
        d. Conduct an organizational SWOT
        e. Explain external planning considerations
        f. Identify and benchmark key performance indicators (e.g.,dashboards, scorecards, etc.)
        g. Develop action plans
        h. Develop business plan
    Plus 3. Performance Element: Control an organization’s/department’s activities to encourage growth and development.
        a. Describe the nature of managerial control (control process, types of control, what is controlled)
        b. Analyze operating results in relation to budget/industry
        c. Track performance of business plan
  Plus D. Cluster Knowledge and Skill Statement: Understands the processes used to monitor, plan, and control the day-to-day activities required for continued business functioning
    Plus 1. Performance Element: Implement expense-control strategies to enhance a business’s financial well-being.
        a. Explain the nature of overhead/operating costs
        b. Explain employee's role in expense control
        c. Control use of supplies
        d. Conduct breakeven analysis
        e. Negotiate service and maintenance contracts
        f. Negotiate lease or purchase of facility
        g. Develop expense control plans
        h. Use budgets to control operations
    Plus 2. Performance Element: Maintain property and equipment to facilitate ongoing business activities.
        a. Identify routine activities for maintaining business facilities and equipment
        b. Plan maintenance program
  Plus E. Cluster Knowledge and Skill Statement: Understands the techniques and strategies used to foster positive, ongoing relationships with customer
    Plus 1. Performance Element: Support sales activities to encourage repeat business.
        a. Process customer orders
        b. Process customer returns
    Plus 2. Performance Element: Utilize technology to facilitate customer relationship management.
        a. Explain the use of databases in customer relationship management (CRM)
        b. Use CRM technology
  Plus F. Cluster Knowledge and Skill Statement: Understands the systems, strategies, and techniques used to collect, organize, analyze, and share information known in an organization
    Plus 1. Performance Element: Acquire a foundational understanding of knowledge management to understand its nature and scope.
        a. Explain the nature of knowledge management
        b. Discuss the role of ethics in knowledge management
        c. Explain the use of technology in knowledge management
        d. Explain legal considerations for knowledge management
    Plus 2. Performance Element: Use knowledge management strategies to improve the performance and competitive advantage of an organization.
        a. Identify techniques that can be used to capture and transfer knowledge in an organization
        b. Determine factors causing loss of organizational knowledge
        c. Implement knowledge-management strategies
  Plus G. Cluster Knowledge and Skill Statement: Understands tools, techniques, and systems that are used to plan, implement, monitor, and evaluate business projects
    Plus 1. Performance Element: Utilize project management skills to start, run, and end projects.
        a. Explain the nature of a project life cycle
        b. Explain standard project-management processes
        c. Coordinate schedules and activities
        d. Track project progress and results
  Plus H. Cluster Knowledge and Skill Statement: Understands the need for standards and the strategies and techniques used to implement, monitor, and evaluate them
    Plus 1. Performance Element: Understand the role and function of quality management to obtain a foundational knowledge of its nature and scope.
        a. Explain the nature of quality management
        b. Describe the nature of quality management frameworks (e.g., Six Sigma, ITIL, CMMI)
        c. Discuss the need for continuous improvement of the quality process
  Plus I. Cluster Knowledge and Skill Statement: Understands risk-management strategies and techniques used to minimize business loss
    Plus 1. Performance Element: Acquire a foundational understanding of risk management to demonstrate knowledge of its nature and scope.
        a. Explain the role of ethics in risk management
        b. Describe the use of technology in risk management
        c. Discuss legal considerations affecting risk management

Plus Career & Employability Standards

Plus I. APPLIED ACADEMIC SKILLS
  Plus A. Reading, English & Language Arts
    1. Read a technical manual and write a clear & logical report explaining the information using standard business English.
    2. Give a verbal report on reading from a technical manual.
    Plus 3. Read a case study and identify the details about the situation, define technical terms, jargon, or words with multiple meanings based on context, and summarize the conclusion.
        a. Relate the results of study to a similar situation in a verbal or writen report.
    4. Take a verbal and written position on a topic and use correct grammar to defend it.
  Plus B. Mathematics
    Plus 1. Approach practical and workplace problems using a variety of mathematical techniques.
        a. Problems include making conversions between the metric system and non-English systems of measurement, mixed units (such as hours and minutes), and can require serveral steps to finding a solution.
    2. Research how math is used in the workplace and make a presentation detailing the process.
  Plus C. Listening & Presentation Skills
    1. Use correct grammar to communicate verbally.
    2. Listen to a presentation and record important information. Report back identifying central themes and use key points to explain how the message applies to a similar situation.
  Plus D. Technology
    1. Apply technology to workplace or career situation. Include research and a written paper.
Plus II. CAREER PLANNING
  Plus A. Career Planning
    1. Organize career information and labor market trends from a variety of sources.
    2. Explain the advantages and disadvantages of working for self, others, being an employee of a large or small organization.
    3. Analyze information & preferences from work-based opportunity.
    4. Interpret information from a variety of career assessments to identify career interests and abilities.
    5. Apply a decision-making model and use career assessment information to choose a career pathway.
    6. Annually review EDP and include plan for continuing education.
Plus III. DEVELOPING AND PRESENTING INFORMATION
  Plus A. Developing and Presenting information
    1. Gather, interpret, analyze, and refine data.
    2. Analyze and synthesize information and data from multiple sources.
    3. Plan and transform ideas and requirements into a concept, service, or product.
    4. Assess the quality of the concept, service, or product using a predetermined standard.
    5. Develop a plan to market a new product, service, or concept which includes identifying of customers, a graphic presentation, product requirements, and costs.
    6. Practice and demonstrate presentation skills using a variety of media and interpretive data.
Plus IV. PROBLEM SOLVING
  Plus A. Problem Solving
    1. Apply a problem solving model to a workplace situation that involves setting goals, implementing and evaluating results.
    2. Identify typical problems that occur in a workplace and use a problem solving model to devise solutions, compare alternatives to past solutions, and predict their success.
Plus V. PERSONAL MANAGEMENT
  Plus A. Responsibility
    1. Demonstrate regular attendance, promptness, and staying with a task until satisfactory completion.
    2. Complete assignments with minimum supervision and meet deadlines.
    3. Use mistakes as learning opportunities; demonstrate persistence and adaptability to change.
    4. Initiate projects and extra activities for personal satisfaction.
  Plus B. Self-Management
    1. Monitor & evaluate accurately one's progress towards a goal or completion of a project.
    2. Demonstrate health and safety practices and drug-free behavior in school & workplace setting.
    3. Obtain a driver license and demonstrate driving skills and safety and/or use public transportation.
    4. Prioritize and accomplish tasks independently.
    5. Use appropriate personal expression and relate to school and work settings.
  Plus C. Ethical Behavior
    1. Demonstrate ethical behavior in school, work, and community situations.
    2. Describe employer-employee rights and responsibilities.
    3. Demonstrate appropriate behaviors necessary to maintaining employment.
    4. Demonstrate positive personal qualities as a group leader.
  Plus D. Respect for Self and Others
    1. View accomplishments or failures of self and others accurately and in a positive manner.
    2. Understand how to make improvements and ask for help from adults as needed.
    3. Offer encouragement and ideas to others as they work toward attaining their goals.
    4. Provide for customer needs and expectations in a helpful and courteous manner.
    5. Respect other points of view.
    6. Demonstrate customer service skills in an appropriate setting by listening, suggesting solutions, and communicating the issues at hand.
Plus VI. ORGANIZING SKILLS
  Plus A. Time
    1. Determine goals and develop an action plan to accomplish them within a given time frame.
    2. Read time charts and work schedules and perform tasks within time constraints of school or the workplace.
    3. Prioritize tasks and revise schedules as needed.
  Plus B. Money
    1. Estimate costs and prepare a detailed budget for a school-based or work-based project.
    2. Report the costs of various components of a budget and adjust budget items as needed.
    3. Understand compensation practices and financial management and explain how financial resources can be used effectively and efficiently.
  Plus C. Materials
    1. Utilize materials, tools, and processes to complete a task related to a career selection.
    2. Compile a list of materials and supplies needed in advance of an assignment.
    3. Acquire resources in a timely fashion and take responsibility for their care.
    4. Identify and prepare tools, equipment, space, and facilities appropriate for a task.
    5. Work within constraints of safety precautions and available resources.
  Plus D. Human Resources
    1. Learn cooperation and leadership in a team at school or in a workplace setting.
    2. Organize and communicate with members of a team using varied methods of communications.
    3. Recognize the individual roles of team members, delegate tasks, and give feedback on performance.
    4. Acknowledge and utilize the skills, abilities, and input of all member of a team.
Plus VII. TEAMWORK
  Plus A. Group Participation
    1. Exhibit teamwork skills including trust and loyalty to group, and demonstrate connectedness to group members, values, and culture.
    2. Take personal responsibility for influencing and accomplishing group goals.
    3. Demonstrate understanding of how effective teams operate within organization and diverse settings.
    4. Solve a career/work-related problem as a member of a team.
  Plus B. Conflict Resolution
    1. Demonstrate leadership by listening to others and asking appropriate questions to clarify a problem or issue.
    2. Summarize a problem clearly and in appropriate detail.
    3. Suggest constructive alternatives with confidence that will help resolve a conflict.
    4. Compromise and/or build consensus within a group and summarize the decision of the group while maintaining respect for minority viewpoints.
    5. Participate in the implementation of a group's decision and evaluate the results.
    6. Show sensitivity to others' thoughts and opinions and relate them to the resolution process.
  Plus C. Diversity
    1. Understand and respect the concerns of members of cultural, gender, age, and ability groups.
    2. Be respectful of a variety of differences of people in a work/school setting.
    3. Demonstrate ability to work with others with different backgrounds, cultures, and abilities.
  Plus D. Leadership
    1. Demonstrate leadership ability in a work or school setting.
    2. Recognize and take advantage of leadership opportunities that give direction to other team members, or that encourage other members to complete tasks.
Plus VIII. NEGOTIATION SKILLS
  Plus A. Negotiation Skills
    1. Using correct terminology, clarify the problem or issue to be negotiated.
    2. Identify, organize, and define ideas from various sources to logically support a position and use these ideas in debate.
    3. Demonstrate objectivity in assessing other viewpoints by considering all sides of an issue, using past experience, data and logical analysis, and showing respectful behavior towards others.
    4. Responsibly challenge existing policies and procedures and identify new solutions or policy changes.
Plus IX. UNDERSTANDING SYSTEMS AND USING TECHNOLOGY
  Plus A. Understanding Systems and Using Technology
    1. Identify trends and how they affect changes within a system.
    2. Demonstrate an understanding of business systems.
    3. Compare management systems and consider how employees function and adapt to change within them.
    4. Describe the technical systems related to a career interest area.
    5. Diagnose and make necessary corrections or improvements to a technical system in a business, industry, or simulated work place setting.
    6. Describe how changes in technology have impacted business and industry, identify current trends, and recommend how a technical system might be improved.
    7. Demonstrate the use of equipment and machines to solve practical or work-based problems.
    8. Demonstrate effective use of a variety of on-line technological resources.
    9. Determine what kind of application is needed for a given task and use effectively.
    10. Use technologies as tools for communication of technical or work-related information.
    11. Use technology effectively in solving problems in an area of career interest.
    12. Understand and demonstrate basic computer hardware and software installation and maintaining efficient machines.
    13. Demonstrate ability to adapt to different software applications, comparing and contrasting specfic functions and applying them to different projects.
Plus X. EMPLOYABILITY SKILLS
  Plus A. Employability Skills
    1. Continue the EDP process which includes an annual review with student and counselor and notification of parents.
    2. Participate in work-based opportunities such as job-shadowing, mentorships, work experiences, etc.
    3. Show ability to market oneself by preparing for and completing an interview process.
    4. Accurately complete records/documents to support job applications (inquiry letters, resume, references, evaluations, follow-up letters).
    5. Use a portfolio, resume, record of attendance, certificates, and/or transcript as self-marketing tools to demonstrate interest and competence.
    6. Apply career and labor market information to seek and obtain employment and/or pursue educational goals.
    7. Research availability of educational programs, financial requirements, and resource and complete an application process as appropriate for career goals.
    8. Understand the need for lifelong learning in a rapidly changing job market.
Plus XI. TECHNOLOGY SKILLS
  Plus A. BASIC OPERATIONS AND CONCEPTS
    1. Discuss emerging technology resources (e.g., podcasting, webcasting, compressed video delivery, online file sharing, graphing calculators, global positioning software)
    2. Identify the capabilities and limitations of emerging communication resources.
    3. Understand the importance of both the predictable and unpredictable impacts of technology.
    4. Identify changes in hardware and software systems over time and discuss how these changes might affect the individual personally in his/her role as a lifelong learner.
    5. Understand the purpose, scope, and use of assistive technology.
    6. Understand that access to online learning increases educational and workplace opportunities.
    7. Be provided with the opportunity to learn in a virtual environment as a strategy to build 21st century learning skills.
    8. Understand the relationship between electronic resources, infrastructure, and connectivity.
    9. Routinely apply touch-typing techniques with advanced accuracy, speed, and efficiency.
    10. Assess and solve hardware and software problems by using online help or other user documentation and support.
    11. Identify common graphic, audio, and video file formats (e.g., jpeg, gif, bmp, mpeg, wav)
    12. Demonstrate how to import/export text, graphics, or audio files.
    13. Proofread and edit a document using an application's spelling and grammar checking functions.
  Plus B. SOCIAL, ETHICAL, AND HUMAN ISSUES
    1. Identify legal and ethical issues related to use of information and communication technology.
    2. Analyze current trends in information and communication technology and assess the potential of emerging technologies for ethical and unethical uses.
    3. Discuss possible long-range effects of unethical uses of technology (e.g., virus spreading, file pirating, hacking) on cultures and society.
    4. Discuss the possible consequences and costs of unethical uses of information and computer technology.
    5. Identify ways that individuals can protect their technology systems from unethical or unscrupulous users.
    6. Demonstrate the ethical use of technology as a digital citizen and lifelong learner.
    7. Explain the differences between freeware, shareware, and commercial software.
    8. Adhere to fair use and copyright guidelines.
    9. Create appropriate citations for resources when presenting research findings.
    10. Adhere to the district acceptable use policy as well as state and federal laws.
    11. Explore career opportunities and identify their related technology skill requirements.
    12. Design and implement a personal learning plan that includes technology to support his/her lifelong learning goals.
  Plus C. TECHNOLOGY PRODUCTIVITY TOOLS
    1. Complete at least one online credit, or non-credit, course or online learning experience.
    2. Use technology tools for managing and communicating personal information (e.g., finances, contact information, schedules, purchases, correspondence)
    3. Have access to and utilize assistive technology tools.
    4. Apply advanced software features such as an application's built-in thesaurus, templates, and styles to improve the appearance of word processing documents, spreadsheets, and presentations.
    5. Identify technology tools (e.g., authoring tools or other hardware and software resources) that could be used to create a group project.
    6. Use an online tutorial and discuss the benefits and disadvantages of this method of learning.
    7. Develop a document or file for inclusion into a web site or web page.
    8. Use a variety of applications to plan, create, and edit a multimedia product (e.g., model, webcast, presentation, publication, or other creative work)
    9. Have the opportunity to participate in real-life experiences associated with technology-related careers.
  Plus D. TECHNOLOGY COMMUNICATIONS TOOLS
    1. Identify and describe various telecommunications or online technologies (e.g., desktop conferencing, listservs, blogs, virtual reality)
    2. Use available technologies (e.g., desktop conferencing, e-mail, groupware, instant messaging) to communicate with others on a class assignment or project.
    3. Use a variety of media and formats to design, develop, publish, and present products (e.g., presentations, newsletters, web sites) to communicate original ideas to multiple audiences.
    4. Collaborate in content-related projects that integrate a variety of media (e.g., print, audio, video, graphic, simulations, and models) with presentation, word processing. Publishing, database, graphics design, or spreadsheet applications.
    5. Plan and implement a collaborative project using telecommunications tools (e.g., groupware, interactive web sites, videoconferencing)
  Plus E. TECHNOLOGY RESEARCH TOOLS
    1. Compare, evaluate, and select appropriate internet search engines to locate information.
    2. Formulate and use evaluation criteria (authority, accuracy, relevancy, timeliness) for information located on the internet to present research findings.
    3. Determine if online sources are authoritative, valid, reliable, relevant, and comprehensive.
    4. Distinguish between fact, opinion, point of view, and inference.
    5. Evaluate resources for stereotyping, prejudice, and misrepresentation.
    6. Develop a plan to gather information using various research strategies (e.g., interviews, questionnaires, experiments, online surveys)
  Plus F. TECHNOLOGY PROBLEM-SOLVING and DECISION-MAKING TOOLS
    1. Use a variety of technology resources (e.g., educational software, simulations, models) for problem solving and independent learning.
    2. Describe the possible integration of two or more information and communication technology tools or resources to collaborate with peers, community members, and field experts.
    3. Formulate a research question or hypothesis, then use appropriate information and communication technology resources to collect relevant information, analyze the findings, and report the results to multiple audiences.